ansar hussain

🚨 Update 5 - Galaxy S26 Ultra Camera Issue. Enough is Enough. Refund Requested. After everything that has happened over the past 2+ weeks, here’s the final update. I received a call from @SamsungIndia Head Office today. 👉 After multiple rounds of testing 👉 After sharing logs, samples, EXIF data 👉 After a Tech Expert physically verified the issue 👉 After spending 2.5 hours on roadside testing Samsung’s final response: ➡️ “No issue found” ➡️ “Use the device as it is” ➡️ “This is expected output for S26 Ultra” Let that sink in. A ₹1,59,999 flagship device… And this is the “expected” 10x camera performance? What I went through: • Multiple service centre visits • Repeated log collection • Same tests again and again • Escalation to grievance desk • No response from higher escalation (even after mailing) • Field testing like a tester on the roadside for 2.5 hours All this… just to be told “there is no issue.” Reality: The issue was: ✔️ Reproduced multiple times ✔️ Verified in front of Samsung Tech Expert ✔️ Documented with samples Yet… denied. Biggest Concern: If this is happening to someone with 65M+ reach, 👉 Imagine the situation for a normal customer. This is not just poor support. This is complete failure of after-sales service for a premium product. My Decision: I have lost complete trust in both: • The device • Samsung’s support process ➡️ I have officially requested a full refund Even after this level of visibility… 👉 No proper resolution. @SamsungIndia @SamsungMobile This is your chance to fix this. ➡️ Process my refund immediately. Worst experience ever.

🚨 Update 4 - Galaxy S26 Ultra Camera Issue. Worst Experience Ever. Today was something else. @SamsungIndia sent a Tech Expert from ~300km away to the service centre. First of all, kudos to him for the effort 👏🏻 But honestly… this entire process is unnecessary. @SamsungMobile should’ve simply: ➡️ Taken back my device ➡️ Provided a replacement ➡️ Done internal analysis later Instead… even after escalation, the case is still with the same team and now a second round of testing. I reached the service centre at 6:30 PM on Friday. A team of ~5 people (service centre + expert) joined. They literally searched for a similar red neon lighting condition like my crane comparison tweet. Found a location on the highway. And yes… we all went there. 📸 Testing done with: • My device • Demo unit • Another fresh S26 Ultra Shot multiple samples at 10x. 👉🏻 Result? 10x performance was BAD. Clearly visible. Then came the usual steps: • Checked April update • Verified Galaxy Store apps • Cleared camera cache • Tested with default settings They: • Took multiple logs again • Captured multiple samples • Documented everything This entire process took ~2.5 hours We got back to the service centre around 9 PM. Let me be clear: ✅ Service centre staff were supportive ✅ I was fully cooperative from Day 1 But this whole process? ❌ Waste of time and energy ❌ Unnecessary repetition ❌ No focus on actual resolution Samsung India made a premium customer with a ₹1,59,999 premium device stand on the roadside at night doing test shots. Let that sink in. Even worse, The results today were worse than what I captured 2 weeks ago So to all those saying: "it’s not real" / "faulty testing" 👉🏻 Now it’s verified in front of Samsung’s Tech Expert And during testing, we found another issue: ⚠️ While switching lenses: • 2x → 3x → Viewfinder becomes darker • 3x → 5x → Even darker Why is it degrading like this? 🤔 Shouldn’t it improve with better aperture? Now what next? All logs + samples → sent to Head Office. They’ll analyze… and "decide later" 👉🏻 Still NO mention of replacement At this point: This is not support. This is harassment + turning a consumer into a testing rat. Samsung, I did everything you asked. Shared logs. Shared samples. Visited multiple times. Even tested LIVE with your expert. 👉🏻 Issue is proven. Now it’s your responsibility to act. Samsung, This is unacceptable. ➡️ Replace my device immediately. Worst experience ever.

Update 3 - Galaxy S26 Ultra Camera Issue 🚨 I received a call today from @SamsungIndia support. They said they’ve analyzed the logs and found no issues!? Despite sharing all required samples, logs, and details, they are not ready to accept the issue. @Wvisioncreation also reviewed my post and confirmed the abnormality. Now, the concern is shifting towards questioning how I captured the photo 🙄 They mentioned things like, "Maybe there was handshake", "That could affect the output", "Not sure how you captured it". I had to explain clearly, I’m not an average user. I’ve been in the tech space for years and followed a proper, consistent testing scenario. Even from the EXIF data, it’s evident, - Both S26 Ultra & vivo X200 Ultra had identical parameters - Only ISO differed, which itself explains the output difference Still, they are not accepting it. Now, they’re assigning another "Tech Expert" and asking me to surrender the device at the service centre for further analysis. I clearly told them, - This is my primary device - Switching devices isn’t easy (banking apps, social accounts, etc.) - GPay limits transactions (₹5000 for 24 hrs after device change) I even requested a spare device during this period. Denied. So now I’m forced to arrange a spare device myself. I informed them about my travel plans, so the current plan is, - Submit device on Friday - They’ll keep it for 1 day analysis - Return by Saturday Honestly, this feels like a very long and unnecessary process. For a ₹1,59,999 flagship device, For a loyal customer upgrading every year, I expected, Immediate replacement + backend analysis. But the response I got, "This is the process, even for a premium device." This is how "Premium Service" is handled in India for a Premium Device & Premium Customer 🙄 Totally disappointed. Let’s see how this goes next…🤞🏻