Antti Surma-aho retweetledi
Tekniikan tohtorit kehittivät menetelmän, jolla suunnittelija saa selville käyttäjän tarpeet paremmin kuin suoraan kysymällä tekniikkatalous.fi/uutiset/tt/a9a… @anttisurmis @AaltoDF #empatia
Melbourne, Victoria 🇦🇺 Suomi
Antti Surma-aho
45 posts
Antti Surma-aho
@anttisurmis
Design Researcher at Deloitte Digital. PhD from Aalto University. Interested in research rigor, mixed-methods research, and human-centered design.
Finland Katılım Mayıs 2015
170 Takip Edilen66 Takipçiler
Antti Surma-aho retweetledi
Insinööri tarvitsee empatiaa ja se on vaikeampaa kuin luulet, varsinkin kun suunnittelet jollekin muulle kuin itsesi kaltaiselle. @anttisurmis ja Jie Li tietävät mitä tehdä. #työelämätaidot #tuotekehitys #empatia @AaltoDF @tekniikkatalous
Melbourne, Victoria 🇦🇺 Suomi
Antti Surma-aho retweetledi
Patterns of high-performing #design teams:
Conceptual design: User interactions focused on user cognition, emotions AND behaviour
Detail design: Increasingly specific user data w focus on implementation
Mediocre teams: focus on user behavior only & fail to move to implementation
English
Antti Surma-aho retweetledi
We had the pleasure of hosting 2 of our researchers’ doctoral defences this week already! @anttisurmis presented his work on empathic understanding & action in #design, paving the way for creating solutions that are better able to meet user needs
#empathy @AaltoENG @AaltoResearch
English
Antti Surma-aho retweetledi
Miksi julkaistut tuotteet eivät menesty?
@anttisurmis valoittaa asiaa väitöksessään empatian roolista tuotesuunnittelussa.
aalto.fi/fi/tapahtumat/…
Suomi
Antti Surma-aho retweetledi
Empathic engineers need to know what happens inside a user’s head and research shows how that can be done accurately✨ Great work @anttisurmis, Jie Li & colleagues - and best of luck with the defence of your doctoral theses! 🌻 @AaltoDF @TechFinland100 aalto.fi/en/news/design…
English
I’m defending my doctoral thesis on Monday Oct 24 at 12 at Aalto Design Factory! The topic is “the role of empathy in design practice”. Come watch if you’re interested.
Zoom: aalto.zoom.us/j/63430726675
News piece: aalto.fi/en/news/design…
The thesis itself: aaltodoc.aalto.fi/handle/1234567…
English
Antti Surma-aho retweetledi
What is sustainable design? How does sustainability guide designers’ choices? We are partnering with @AaltoDF to find out. bit.ly/3wVpPp0 @AaltoUniversity #UPM #sustainability #beyondfossils
English
Paper out! Coauthors and I studied usability issues in operating room technology with quali methods, and we highlight how issues are tied to contextual factors, like other practitioners, the room, and other devices. doi.org/10.1016/j.aper… #usability #userexperience
English
@HolttaOtto @oulasvirta @AaltoDF @AaltoXPlatform @TechFinland100 Special kudos to Alvaro Chang Arana for being the connecting element between @AaltoDF and the Brain and Mind lab!
English
@oulasvirta Thank you! Working on it with our amazing colleagues @AaltoDF and the Brain and Mind lab. This great work is enabled by @AaltoXPlatform and @TechFinland100 .
Anaheim, CA 🇺🇸 English
While this finding is preliminary, if it holds water in follow-ups, it bears some serious consequences for design thinking, which fosters an (ingenuous?) belief in designers' emphatic abilities.
Antti Surma-aho@anttisurmis
Designers can't understand users as accurately as they think. In our preliminary @AaltoDF experiment, self-reported understanding after user interviews averaged at ~80%, while actual outcomes showed <50% of user thoughts and feelings accurately identified! #empathy #idetc
English
@JeppeKM @oulasvirta At least in understanding others, yes. It's still good to confirm that the same happens in a specific context, though in the future it'll be more interesting to compare results between e.g. different designers. Aggregate trends also help evaluate the method's validity.
English
@engineer4change We can't conclude that based on this pilot, but other research says people who know each other score better at this 'mind reading' experiment than strangers.
English
Underscores the importance of frequent communication with future users (incidentally that's design for global development 101) - engineeringforchange.org/what-we-do/int…
#IDETC2019
Antti Surma-aho@anttisurmis
Designers can't understand users as accurately as they think. In our preliminary @AaltoDF experiment, self-reported understanding after user interviews averaged at ~80%, while actual outcomes showed <50% of user thoughts and feelings accurately identified! #empathy #idetc
English
@dingstweets @oulasvirta 2/2 The one designer in the pilot had 13 yrs of experience in industry & research. Will be happy to share the method and results with you once we get there! Figuring out what is 'enough' is one of our big questions.
English
@dingstweets @oulasvirta 1/2 All fantastic questions! We've compromised a little with the task to enable physiological monitoring etc., so its only a 30min interview with a product present. Afterwards, the designer synthesizes needs and users review them, but these %s are from right after the interview.
English
@imrichvalach @AaltoDF Unfortunately, our journal paper is still under review. But you can check the empathic accuracy work done by William Ickes for details on the type of experiment we did!
English
@anttisurmis @AaltoDF Can you share the research article? How did you decide for the thresholds between different thoughts and feelings?
English
@oulasvirta Great point! However, the designer's score of ~50% was higher than that of average Joes & Jills discussing general life events (~25%). So, while people are not great at reading minds in general, designers may be better at it or their context was easier. Needs more research though
English
Antti Surma-aho retweetledi
Antti presenting results from his @FulbrightFIN year @MITMechE . Deeper understanding of #empathy in engineering design. @AaltoDF #ADFresearch #idetc
English
Antti Surma-aho retweetledi
Laittomia sirkkoja purkissa ja “vapaan mummon pullat” – Näin uudet elintarvikkeet kikkailevat itsensä markkinoille pakkausmuotoilun avulla yle.fi/uutiset/3-1086…
Suomi