AO

@helen_ruggles4 @TheFCA @ICOnews Good evening Helen. I am so sorry to hear there is an issue with your order but rest assured we can look into this for you. If you could send us a DM with your order number, postcode and email address so we can look to help? Thanks, Becky - AO

@ao @TheFCA so this was delivered 22 Dec 25 AO failed to fit it correctly or provide my invoice my data my rights @ICOnews Your appauling resolution s discriminating rep ordered a Neff & AO fitters so we would be charged what part do you not understand you need to sort this

@L22KD @johnrobertsAO @AlbertsSchloss @RickParfittJnr Good morning, Kevin, Thanks for reaching out to ourselves and for tagging our customer service team. I am sorry you are yet to receive a response and want to assure you our customer service team are here to help. Please DM our official account and I will reply, Brandon AO

@johnrobertsAO @ao @AlbertsSchloss @RickParfittJnr I think you are still on your night out been on hold for over an hour and nobody answering on twitter either . Shambles of a company.

Well, @AO’s Christmas Party was definitely a night to remember and all the sore heads were worth it! Huge thanks to @AlbertsSchloss for making it an amazing time, @RickParfittJnr for rocking the dancefloor and our @ao team for proving once again that there ain’t no party like an AO party. #OfficeChristmasParty

@ResellDecadence @johnrobertsAO @AlbertsSchloss @RickParfittJnr Good morning, I am sorry to hear there's been a problem with your order. If you do still need help with this, please can you pop us a DM with the order details and we'll be happy to assist you further. Thanks, Becky AO

@johnrobertsAO @ao @AlbertsSchloss @RickParfittJnr Hi John, I wonder if I could quickly drop you an email. We have been customers for years and had zero problems on any front. As customers who have multiple-occupancy properties, you have always been our “go-to” company, but we have a little hiccup that needs quickly ironing out.

@patrickjlaw @AoSupportDM Hi Patrick, please only message our main account. We are not affiliated with @AoSupportDM it is a spam account.

@AoSupportDM I have - so let’s see where this goes

@blueplummy1966 @johnrobertsAO Good morning. I am sorry to hear there is a problem with the cooker your friend has purchased. If you can send a DM to us with the order details, we can certainly look into this further. Thanks, Becky AO

@krissayswat @johnrobertsAO Hi Krish, I'm sorry for the trouble in the delivery of the Smeg cooker. I can see a member of the Customer Service Team will give you a call around 3pm later today to discuss the issue.

@johnrobertsAO and giving me false promises. Could you please help me getting this resolved as i have no cooker and expecting guests soon for Christmas

@ao don’t buy large appliances via ao.com. They can’t deliver it as promised since they have a miserable logistics team who is not capable of handling delivering larger items. They come to the premises knowing that it’s failed delivery attempt

@1958oldschool1 @johnrobertsAO Hi Shelley, thanks for your response. You can contact John using the following email address - jr@ao.com. One of our customers resolutions team who are the highest point of contact will be back in touch with you directly. Thanks, Rachel AO

@ao @johnrobertsAO Hey Brandon, I'd rather speak to John as I have spoken to customer service, infact I have been on the phone for 2 hours

@johnrobertsAO please send me an email address as a delivery driver damaged my son's property and has lied, he basically ran out of the property

@BarryEv10216881 @johnrobertsAO Good morning Barry, thank you for taking the time get in touch with us today, I do hope you're well. To enable us to provide effective support and ensure your concerns are resolved please kindly can you send a private message to ourselves and we will be in touch. Brandon AO

@johnrobertsAO @ao @johnrobertsAO I am glad you enjoyed your party last year. Hopefully food good. Assume their ovens working. Unlike the last two you sent to me. And I have to wait almost another week for delivery of the third. Atrocious service and no one with any authority can do anything to fix

Despite some fuzzy heads, 2024’s AO Christmas Party was a night to remember. Huge thanks to @AlbertsSchloss for making it extra special, grateful to #RickAstley for filling that dancefloor and of course to the @ao team for proving again that there ain’t no party like an AO party! #OfficeChristmasParty

@Taneeeeya @johnrobertsAO Good morning, Thank you for taking the time to reach out to us, I do hope you're well. I can see that you have spoken with our assistant manager Dan who is due to ring you back tomorrow. If there is however anything further we can help with please let us know. Brandon AO.

@ao @johnrobertsAO I have and no one has replied

@ao @johnrobertsAO you’ve fit a fridge incorrectly, not working and won’t even get someone out to sort it till Wednesday, after a text this morning saying someone was coming today. Rude staff, terrible communication and 4 days without a fridge.

@keithtait751 @johnrobertsAO @cherryhealey @BBCOne Hi Keith, I am sorry you feel this way. So I can look into this further can you please send us a DM with your order details. Cameron AO

@johnrobertsAO @ao @cherryhealey @BBCOne One of your staff (Ben) from customer services sent me an email this morning practically calling me a liar. What a way to treat a customer. Won’t ever buy anything again from AO.

Mega to welcome @cherryhealey to @ao Recycling for #insidethefactory. Catch it tonight on @BBCOne at 8pm. Always proud to celebrate the team’s amazing work recycling old appliances to the highest standards and ultimately creating new fridges from the materials we’ve recycled.

@trixie_p100 @johnrobertsAO @Beko @MartinSLewis Morning Trixie. I'm truly sorry to learn of this. Please send us a direct message with your order details and we will take a look into this for you. Danielle

@johnrobertsAO @ao @Beko @MartinSLewis Faulty unusable washing machine delivered by AO in march. I reported it to AO withing 2 hours of delivery. Engineer confirmed faulty, could be due to transit. Customer service so cold and unhelpful. Another night of handwashing 😒

Two legends, one court! 🏃‍♂️🐻 Great to see @usainbolt last night at the @thundernetball match. #AOLetsGo

@AnnieSnowden @johnrobertsAO Hi Ann. I'm truly sorry to hear this. We're more than happy to take a look into this for you and see what we can do to help. Please send us a message with the order details. Danielle

@David58022310 @johnrobertsAO Hi David, further to the below, please DM us privately with your order details for security reasons. Or you can use customerservices@ao.com or call the team directly on 0344 324 9222. Best wishes, Michael AO

@David58022310 Good morning David, thank you for reaching out to our CEO John. I'm sorry to hear about your recent experience. If you can very kindly share your order number, delivery postcode and registered email and some details on what's happened we'll take a look. Take care, Michael AO

@shoequeen1971 @johnrobertsAO @BBCWatchdog Hi Fatimah, I am sorry to hear of the issues you experienced with the delivery of your order. So I can look into this further can you please send us a DM with your order details. Cameron AO

@johnrobertsAO @ao @BBCWatchdog Had to use mini fridge to hold radiator and turn off water to stop leak. Door frame taken off. Only a few photos have more and videos! @johnrobertsAO hopefully you can look into this personally! Restore my faith in what your so called excellent CS.

A mega example of being magic in the moments that matter. Brilliant job by our @ao driver. Hope Bear is looking after the young lad!

@RWT15 @johnrobertsAO Good morning, Rob. I am really sorry to hear you haven't received your product. Please could you send us a DM with your order details so we can help get this sorted? Thanks, Rachel AO

@johnrobertsAO @ao What a shambles @ao is. Won’t even deliver the products customers order.

Happy 25th birthday @ao On Christmas Eve 1999, I shook hands with my pal Alan Latchford on a £1 bet that I wouldn’t quit my job and transform the way people buy appliances. Today, we’re the UK’s most trusted electricals retailer with a 3000 strong team of brilliant AOers and sales of over £1bn. Couldn’t be prouder of how far we’ve come. Huge thanks to everyone who’s been part of the journey and a very Merry Christmas to you all.