arcstore_sa

@derek_geddes3 @Elemis_SA Hey there, kindly look out for a DM from us.

I visited @arcstore_sa to inquire about the @Elemis_SA Pro Collagen Marine Cream, but the staff spent more time chatting with each other than assisting me. They couldn’t provide any product information or a sample. Arc Sandton needs to improve its service.

@TshwaneTebogo Hey there, kindly look out for a DM from us 💙

I have very little patience for online stores with inefficient order processing systems. Why am I chasing @arcstore_sa to allocate a payment to an order your system failed to process? The customer experience cannot be this frustrating. This is literally your business.

@fari_lmfao Hey there, kindly email hellow@arcstore.co.za as we would like to look into this 💙

@arcstore_sa I went to your gateway branch, frankly the ladies that work there are extremely unwelcoming especially at the counter, you’re judged for no reason, when you ask them for help, the help is half hearted. Rather discouraging, and won’t purchase from here Again👎🏻👎🏻

@mohamedk_khan Hey there, thank you for reaching out. One of our digital ARChitects will be in contact with you 💙

@arcstore_sa This was the response for receiving my parcel before Mother's Day and it was purchased a week ago however after calling the courier, they said my parcel will be delivered on Monday. What do I do for tomorrow when it is Mother's Day?

@TP_Masina Hey ther, thank you for reaching out. We will escalate this to the relevant team. Keep your eyes peeled for future launches 💙

@arcstore_sa can you guys do something for us please? I need this 😭

@VonOlivier Good morning, thank you for reaching out to us, due to the sale stocks are moving fast and the team is working on restocking at the soonest time. Your patience and understanding is appreciated. 💙

@arcstore_sa Your sale is a JOKE! I just added 14 items on the 40% sale into my cart. When I went to check out, not ONE, NOT A SINGLE ITEM, was available. All sold out. What the hell?! Did you only put one of each item on sale ?!? 🤣🤣🤣 This is pathetic.

@_SibuN Good morning, thank you for reaching out to us. Please be aware refunds can take between 7 to 14 days depending on your bank and the method of payment. 💙

@arcstore_sa I don’t think refunds take 2 weeks. i really don’t !

@Teamskinnybeach Good morning, thank you for reaching out. Kindly email your ARC order number to hello@arcstore.co.za and we will look into this for you 💙

@arcstore_sa did an online purchase 2 week ago! I have had no communication wrt to my order. Instead you keep sending me promo emails! No email about my order. I’m being sent from pillar to post when enquiring via a ticket on your website! Poor service delivery!

@x__precious Thank you for reaching out to us, please forward your query to hello@arcstore.co.za so the team can give you an update on your order. Your patience is appreciated.

@arcstore_sa chommi, where's my order 🥲 I placed it on Sunday, it's Thursday and haven't heard anything 😭 or am I too impatient?

@alyssa_hlela Thank you for reaching out to us and apologies for the delay, we are experiencing high customer contacts at this time. Please be aware I will inform the relevant team to look out for your email and advise at the soonest time. Your patience is appreciated. 💙

@alyssa_hlela Hey there, please could you forward a screenshot of your cart to hello@arcstore.co.za and the team will get back to you as the soonest time. Your patience is appreciated.

@arcstore_sa The price displayed is still different then the one at check out

I’m trynna clear my Arc cart and why is the price different when I check out? @arcstore_sa

@ohpmaznign Hey there, please be aware this was an error on the site and the team has since corrected this. Your patience and understanding is appreciated.

So a few weeks back I wanted to get these Fenty Beauty glosses, but thought I should wait for Black Friday maybe they’ll go down. To my surprise they went up! @arcstore_sa care to explain why the drastic price hike, in the space of 19 days ??

@TahiyaW Hey there, thank you for your feedback, we will pass your message on to the relevant team. We strive every day to better our services and customer experiences at Arc. Have a great day further. 💙

@arcstore_sa your customer service in Sandton City is absolutely horrible. Staff are never willing to assist and the ones that do have no idea what the product they’re selling is.

@LenahLang @Clicks_SA Hello Haley, thank you for reaching out to us and we do apologise for the experience you had in the Clearwater store. Please be aware we will look into the matter and make sure going forward the team handles the situation with alot more care. Your understanding is appreciated.

During #ClearwaterMall shooting the owner of @arcstore_sa on a call with staff only concerned herself with stock not a single care for her staff or customers, instead implying during the incident we would steal @Clicks_SA #Disgusting #NoCare #DoBetter

@LuKayMampuru 💙💙💙

First time ordering from the @arcstore_sa and I’m blown away!!! The packaging??? The quality of your fragrances??? The fact that our packages are scented when put inside the box??? Wow 🔥

@Freemyweb Hey Sajan, kindly look out for a DM from us 💙

@ThirunaNaidoo @MonaKattan Hey there, keep your eyes peeled on our socials for future launches 💙

From another world. The sculptural bottle was formed to fit perfectly into the palm of your hand. Cosmic Kylie Jenner here. #arcstore #cosmickyliejenner #luxurybeauty #luxuryfragrance

From a casual brunch to an evening soirée, Jo Loves has a fragrance for every moment 💙 #arcstore #joloves #luxurybeauty #luxuryfragrance