Article

@wendysharff Hi Wendy, we're sorry to hear this. While we don't have parts for sale, if you'd like to send us a DM with some further info we'd be happy to see how we can assist.

@articlemodern Hi, I am trying to reach someone that will help me. I am missing a leg from my SOLNA couch I purchased 2 years ago from someone you partnered with. Never noticed until I opened the bed last month. You still make the sofa! It is not right that nobody will help me fix????

We're currently unavailable via phone lines, we are working hard to resolve this issue. Please use our Live Chat, Email or Social Channels to get in touch.

@AnshikaS29 Hi Anshika, we are truly sorry for the inconvenience caused by this change on both your order and planned travels. We have reached out to you via email with more information pertaining to your delivery, and are looking forward to working through this issue with you.

@articlemodern Dear Article Customer Support, I am writing to formally express my frustration regarding the repeated delays to my sofa delivery. (Order #3490544) I was initially assured that the delivery would be completed by December 13. Based on that confirmation, I planned my travel accordingly. I have since been informed that the delivery has now been pushed to December 17, which is completely unacceptable. I will not be in the country after December 13, and this change was made without regard for the commitments I structured around your confirmed delivery timeline. This is not a minor inconvenience—it directly disrupts my plans and reflects a failure to honor the delivery assurances provided to me. At this point, I need immediate clarification and resolution. Please confirm the following today: That the delivery will be completed on or before December 13, as originally promised,  Repeatedly shifting delivery dates after commitments have been made is not acceptable customer service, especially for a high-value purchase. I expect this matter to be treated with urgency. This is very biased on part of article for  treating the order of a woman of color like that.  I look forward to your prompt response. Sincerely, Anshika

@gabbalooch Hi Gabby. We didn't receive your DM, kindly DM us and we can help right away.

@articlemodern @articlemodern #3439563

.@articlemodern beware paying the extra money for white glove delivery. You don’t actually get to choose the date and time that works best for your schedule. Ryder delivery is terrible. @articlemodern this is terrible customer service, I bought multiple items and spent alot of $

@HurlyMcDingus @ShaunSavage19 @goshare @HurlyMcDingus We’re so sorry to hear about your delivery experience. Could you please send us a DM with your order number?

@ShaunSavage19 @articlemodern @goshare Shaun, I will pay you $250 dollars to make this delivery happen.

Article has fantastic furniture, but darned if you want them to actually deliver it to you in San Diego. You need to seriously reconsider your logistics partners in SoCal. Super dissapointing on multiple occasions. @articlemodern

@KatePettersen_ Hi Kate, we're sorry that this happened. Please feel free to send us a DM with your order number and we would be happy to look into this further for you.

Has anyone had success cleaning a spill off an @articlemodern couch? Customer service hasn’t helped at all. It was a spilled water bottle and turned brown. Water. So crazy! Any help would be greatly appreciated!

@elite_webstudio Thanks for sharing! Feel free to email partnerships@article.com if you wish to work together.

I designed this email campaign for @articlemodern Let me know what you think.

@whistlersharon Hi Sharon, we're sorry to hear this. Please send us a DM with your order number so we can look into this further for you.

@articlemodern I ordered a piece from you. I paid to have the packing removed from my home. The piece was damaged. You did replace it, but you didn't take away the replacement packing. So I wastemore of my time and money.

@The_Gus_Bus123 Hi Gus, we're so sorry to hear this. Please send us a DM with your order number so we can look into this further for you.

. @articlemodern super disappointed to hear from a customer service rep that there’s no way to get replacement compression anchors for my bed frame that was over $1000!!! Surely, there’s a way for you to mail me replacement of these custom screws.

@vivek31k Hi Vivek, we're sorry to hear this and we'd like to address it right away. Please send us a DM with your order number so we can look into this for you.

@articlemodern : I am missing furniture legs for one of the sectional sofa which I purchase, is there a way I can get that from article?

@jhovanec19 Hi Joe, we're sorry to hear about this and we'd like to address it right away. Please send us a DM with your order number so we can look into this for you.

@articlemodern is the worst expensive furniture company out there with terrible customer service. Experienced severe sun fading on my couch after it sat near a window for only about a month before we noticed. Would not recommend to anyone as they will not even attempt to remedy.

@SmithJulie15291 The Los Angeles wildfires are devastating and our hearts go out to everyone that has been impacted. Unfortunately we don’t have a donations program to support in this case. We will share with our team and if we’re able to provide support in any way, we will be in touch.

@articlemodern , it’s disheartening to hear you’ve chosen not to offer discounts for fire victims. Many other businesses are stepping up, and your refusal to support feels callous. I urge you to reconsider your approach and show compassion during this difficult time #SupportLocal

@matthew_arend Hi @matthew_arend we're sorry to hear this. Please send us a private message with your order number so we can look into this further.

@articlemodern bought this floor plan and now it’s acting crazy when you turn it on. Strobe lights! Seems to be a short in the switch. Want to send me another one?

@tobydillon @AybalaF58253 @fejau_inc Hi @tobydillon. We're sorry to hear about this. Please send us a private message with your order number so we can look into this for you.

@AybalaF58253 @fejau_inc I regret buying my @articlemodern sofa personally. It looks amazing but is very saggy after three years and uncomfortable.

Just moved into a new place - what’s your favorite furniture piece/must have? Pls shill - especially lounge chairs

@fordbattle1 Typically we wait until the entire order is in stock to ship out to you, that way there's only one delivery fee and you only have to be home for one delivery appointment. If you want to receive 2 separate shipments there would be 2 delivery fees.

@articlemodern I want to place a large order but one of the items is backordered and delaying shipment of entire order. Customer service suggested splitting into 2 orders, but then pay shipping twice. Why? I think second shipping should be waived.. pls help!

@alannahoneill @alannahoneill Hi there, We're sorry to hear about this. Please send us a Private Message with your order number so we can look into this further.

@LeoBarrosP Hi Leo, we're so sorry to hear about your experience with your dining table. We completely understand your frustration. Kindly reach out with your order number and we'd be happy to help right away.

I had THE WORST experience buying from @articlemodern . Bought a table. They delivered 2 bases and not the table top. We contacted customer service and said they will fix it. Guess what... they sent us ANOTHER BASE.

@AndyBorja10 Hi @AndyBorja10 we're so sorry to hear about this. Please send us a private message with your order number so we can look into this further.

@articlemodern your delivery company clearly thinks it has priority over your clients. Given zero option on delivery time, despite request for white glove delivery. If this continues unten will be returned.

@TheaGuns Hi @TheaGuns we're so sorry to hear about this. Please send us a private message with your order number so we can look into this further.

@nickrmansour We're sorry to hear this. Please send us a private message with your order number so we can look into this further.