ArvatoConnect

We’re no longer actively posting or monitoring our X channel, so if you don’t want the connection to end here, follow us on hubs.li/Q03SMXLy0 or head to our website to discover our solutions and get in touch. Let’s keep moving - just on a different channel 🚀

Swansea Sports Awards 2024, in association with @freedomleisure 🏆Winner Announcement🏆 We are thrilled to announce that the winner of the Inspiring Young Person of the Year, sponsored by @arvatoconnect, is Charley Davies. Congratulations!

ArvatoConnect is now a Gold Level partner in the @Sumillion Green Partnership programme. ✅ Tracking & offsetting our IT carbon footprint ✅ Zero landfill IT asset disposal ♻️ ✅ Supporting the Green School Project in Ghana ✅ Choosing remanufactured & refurbished devices

🌟 Proud to see Lee Eckert, Senior Ops Manager, featured in the @NEEChamber’s Digital Report! Discover how we're safeguarding data while driving innovation. Read here: Chamber report explores impact of digital revolution on North East businesses. #DigitalSecurity #DataPrivacy

Valuable customer insights often get lost in fragmented systems, leading to inefficiencies & missed opportunities. Our latest article looks at how tech & empathetic service can bridge the gap & turn data into actionable insights. 📖 Read more: arvatoconnect.co.uk/2025/01/20/the…

What excites you most about #AI? We ran a poll, and the results are in... It’s clear AI has the potential to revolutionise customer experiences, but we believe the human touch remains essential. By blending #automation with empathy, we’re redefining what great #CX looks like.

Why the human touch remains essential for supporting vulnerable customers: James Towner from @arvatoconnect argues that financial services need to humanise the digital and digitise the human to provide more effective resolutions for vulnerable customers. financialreporter.co.uk/features/why-t…

@IvanK_NH @NHInsight Thanks for sharing, Ivan!

Thanks @arvatoconnect for the #CXTransformation 2025 briefing. Strengths: strong automation practice, 6 transformation offerings, expertise in Consumer Duty governance & complaints management, and roadmap of #GenAI copilots for agent augmentation and decision-making. @NHInsight

We were very proud to have been part of the awards again. It was a pleasure to help recognise the outstanding achievements and contributions of the young sports stars in the Swansea area. 👏

@alzheimerssoc Our pleasure 🥰

@arvatoconnect Thank you so much for all your support 💙

Huge thanks to the amazing companies who donated prizes for our Swansea Christmas raffle! 🎁 We raised £338 for @MindCharity & @alzheimerssoc 💙 Your support helps make a difference this festive season - thank you to everyone who contributed!

Well done to @ArvatoConnect , @AsterGroupUK and @atheonanalytics - all now certified to #CyberEssentials

We’re thrilled to renew our @NCSC #CyberEssentials certification for another 12 months!🛡️ Thanks to our Swansea team, we continue to meet key controls to guard against common cyber threats, keeping our systems - and clients - safe✅ #CyberSecurity

In our Connection Experts series, we’re spotlighting Suganthi’s approach to #CustomerExperience. Her focus on listening, empathy, and problem-solving turns challenging situations into positive outcomes. Discover how she makes a real impact every day: hubs.li/Q02Ybcvb0

More than four fifths (85%) of financial services firms agree that the Consumer Duty has helped to improve their business performance, a new survey by @arvatoconnect has revealed professionalparaplanner.co.uk/consumer-duty-…

🔍 In July 2023, the @TheFCA introduced the biggest shake-up in UK financial regulation in decades, aiming to shift financial services towards prioritising customer outcomes over sales. Our report reveals progress & gaps still to be bridged. Read more: arvatoconnect.co.uk/arvatotalks/co…

🎉 Honoured to be highly commended with @VIVOBAREFOOT for Customer Service Team of the Year at the UKCCF Awards! Huge congrats to our team and all the winners, especially @CityWestminster for their multiple wins! Here’s to raising the bar in customer service! 🏆 #UKCCFAwards

🎉 Excited to attend the @UKCCForum Awards tonight! We're honoured to be nominated with @VIVOBAREFOOT in Customer Service Team of the Year & Outsourcing Partnership of the Year. Fingers crossed for all the finalists - here’s to a night celebrating top-notch service! 🤞

🌟 Meet Mike Stewart, Head of Digital Practice & next in our #TechTalks series! Mike shares insights on #AI, #DigitalTransformation, and why accessibility tech holds huge potential. Check out how he's shaping the future of #CX at ArvatoConnect arvatoconnect.co.uk/2024/11/06/tec…

@pwg309 @MrsGourley Wow! Looks like you had a fantastic time, Wayne! 🤩

What an amazing week (and Halloween) in Toronto with @MrsGourley and the boys! 🧵