ASAPP

This really intrigues me. Serious behavioural question for UX people. How many online interactions would most people ideally prefer to handle via voice or free text chat were it not for the fear of wait time or else being passed from pillar to post? Ft Gustavo Sapoznik

Friday Reminder: Outdated tools ≠ Effective customer service. Good transcription is a foundational technology for CX. It not only enables you to begin to understand exactly why your customers are contacting you, but it also is table stakes for leveraging AI solutions. If you are looking to definitively know why your customers are reaching out, what happens in those interactions, and ensure that you have the right pieces in place to strengthen your technology stack rather than introduce technological debt. Download the eBook today. ⬇️ asapp.com/resource/the-m… #CXebook #trascription #CXleaders #generativeAI

Think every high-stress customer call spells disaster? Not with us. 🤝 While most tools just manage crises, GenerativeAgent™ turns them into opportunities for exceptional customer service. Watch ASAPP's CEO, Gustavo Sapoznik, demonstrate how our technology reshapes challenging interactions. This isn’t just support—it’s strategic advantage. See the difference in action. #CustomerSuccess #CX #CXleaders #GenerativeAgentLaunch

Learn more here: asapp.com/blog/asapp-gen…

☎️ Remember when making a call meant instant connection? Joe Ciuffo, from ASAPP reintroduces that simplicity with our latest product, GenerativeAgent™. GenerativeAgent™ is the dream of what phones used to be: you pick up, call, and someone is there to help the moment you reach out. Skip complex menus and long holds. For more insights, check the link in the comments to read our blog. #CX #AI #GenerativeAI #CX

What do the best and worst agents have in common? They can only talk 1-to-1—a limitation that has traditionally restricted productivity in our industry. But what if we could challenge that? Our product GenerativeAgent™ does. Discover how in our latest blog: lnkd.in/dvA7_V7X #transformCX #GenerativeAgent #newinAI #GenerativeAgentLaunch #CXtoday

Heather Reed, Principal Product Manager of GenerativeAgent™, sums it up perfectly: When customers interact with GenerativeAgent™, they aren't restricted to narrow use cases. All you need to say is, "This is my problem: now help me." 👏 Then, watch it work. Curious? Don't just take Heather's word for it—book a demo and see for yourself. ➡️ lnkd.in/eNwa5BBz #AI #GenerativeAgentLaunch

What an event! A massive thank you to everyone who joined us both in-person and via livestream for the unveiling of GenerativeAgent™. The atmosphere was electric, here's what our CEO, Gustavo Sapoznik, had to say: "We're automating 90% of contact center interactions, reducing wait times and enhancing service quality with GenerativeAgent™. This is not just an upgrade; it's a revolution!" 🚀 Missed the live action? Watch the GenerativeAgent™ Launch Keynote here and see why everyone’s talking about it: lnkd.in/ew9QSKze The real work starts now. Join us as we end bad customer service once and for all. #GenerativeAgentLaunch #futureofservice #cxchat #cxchats #cxkeynote #customerservice #ai #generativeAI #contactcenter

"Our mission is simple: End Bad Customer Service.' - Gustavo during the #GenerativeAgentLaunch. Join us as we transform the contact centers. Book a demo now: asapp.com/get-started

Did you know? GenerativeAgent™ can scale infinitely from 1-to-1 to 1-to-many interactions, all while maintaining a natural conversation flow. This is the power of AI in action. #GenerativeAgentLaunch #FutureCX #CXsocial #CXchat #AIchat #Twitterchat #HappeningNow #ContactCenter

🚀 The future of customer service is here! Join us for the live unveiling of GenerativeAgent™ today. Don't miss out on a transformative experience that will redefine contact centers. 🌟 Tune in now and see the revolution unfold! #GenerativeAgentLaunch #CustomerServiceRevolution #CXchat #Twitterchat #HappeningNow

Live GenerativeAgent™ demo happening now. Jump onto our livestream to catch it. lnkd.in/e6YhNpC7 #Cxchat #livestream #GenerativeAgentLaunch #GenerativeAI

We're automating 90% of contact center interactions, reducing wait times and enhancing service quality with GenerativeAgent™.' This is not just an upgrade; it's a revolution! #GenerativeAgentLaunch #CXchat #livestream

Excitement is in the air! Gustavo Sapoznik, ASAPP's founder and CEO, is taking the stage to unveil GenerativeAgent™. 👏 Don’t miss this transformative moment! Tune in NOW to witness it live. lnkd.in/e6YhNpC7 #GenerativeAgentLaunch #NowStreaming #CXKeynote #CustomerExperience #CXchat #Twitterchat #HappeningNow

Last call to join us live at 1 PM ET today! 🚨 Gustavo Sapoznik, ASAPP's founder and CEO, is ready to unveil GenerativeAgent™, setting a new benchmark in customer service excellence. If you're in the customer service or contact center world, you won't want to miss this! Register Now: lnkd.in/ekR6kkeb #GenerativeAgentLaunch #NowStreaming #CXKeynote #CustomerExperience

After 40 years of stagnant service, it's time for a revolution. Join Gustavo Sapoznik, ASAPP's founder and CEO, on April 17th for the launch of GenerativeAgent™. Say goodbye to outdated customer service. 🚀 Experience the reveal and see what all the hype is about. Register here: lnkd.in/ezktFMXG #CX #contactcenter #CXkeynote #generativeai #ai\

❌ The contact center industry is overdue for change, facing poor service, unhappy agents, and rising costs. Join us for Deus CX: New Dawn. This livestream event will showcase GenerativeAgent™, ASAPP’s solution to outdated customer service. bit.ly/Deus-CX #CX

Earlier this week our founder and CEO Gustavo Sapoznik represented ASAPP as an honoree of @GoldmanSachs exceptional entrepreneurs of 2022 at the Builders and Innovators Summit. #GSInnovators

It’s the death of canned responses. We launched AutoCompose to provide #CustomerService Agents with personalized guidance and tailored language that automates 70% of digital conversations to shorten the time it takes customers to get Qs resolved. youtu.be/KEdNWAyM5R0

3) To measure the performance of #ConversationalAI, we need more strict, better quality benchmarks. 📋Blog: asapp.com/blog/to-measur… 📝Paper:arxiv.org/abs/2111.10367

2) Reducing the high cost of training #NLP models with SRU++. 📋Blog: asapp.com/blog/reducing-… 📝Paper: arxiv.org/abs/2110.05571

At ASAPP, we're focused on advancing the state of art in, #ASR, #speechtotext, and #ConversationalAI for better customer experiences. That's why we're proud to recognize three accepted papers at #ICASSP2022 🧵⬇️