Arlo Community

@C__Start @ArloEU Hi Chris - Thank you for reaching out. We would like to provide you with support. Please send us a DM with your Arlo email address, phone number, and time zone. Additionally, please provide us with more details about your concerns. Thank you ^CW

It is impossible to contact @ask_Arlo @ArloEU on the Arlo website for technical support as it keeps giving an error! You try to get support and it says error and to contact support which is stupid🤦‍♂️

@C__Start Hi - thank you for getting back to us. Currently, we don't have a specific date to disclose for the release in your area. We recommend checking back here for updates: community.arlo.com Thank you for your understanding. ^MM

@ask_Arlo Hi, when will the new essential outdoor camera become available in the UK?

@pauleasker @ArloSmartHome (2/2) For now, we recommend viewing these KB articles to help you with your concern: -iOS: kb.arlo.com/1133/ -Android: kb.arlo.com/000062907 For reference, the best way to access the Arlo Support Center is to go to the Arlo app> Settings>Support for support options. ^MM

@ask_Arlo @ArloSmartHome That's not what I asked for and won't help anything. Read my message again. We all need the ability to mute shared camera notifications forever rather than only 24 hours and then have to turn them back to muted for another day again. Please patch your app to allow unlimited mutes

Still waiting for @ArloSmartHome @ask_Arlo for years to let us mute shared camera notifications forever. When will you finally update your app and make this a thing?? Every single day I have to go mute them again for 24 hours

@pauleasker @ArloSmartHome (1/2) Hi, thanks for your reply. We appreciate your feedback. We'll share this with the internal teams for consideration. You may also post your suggestion on our Idea Exchange Page where our product managers routinely check ideas that may be considered: community.arlo.com

@pauleasker @ArloSmartHome Hi Paul - Thank you for your feedback. If you are getting notifications for all motion, we suggest reducing motion sensitivity or creating activity zones. Please read this article:kb.arlo.com/1001908 Thank you ^CW

@ask_Arlo @ArloSmartHome I'll believe it when I see it. I've been asking Arlo for way too long to fix this, and it's all too clear that no one cares. Some of us get hundreds of notifications a day from shared cameras and just want it to stop, but arlo won't do anything about this.

@Evilforce1 Hi - We just want to follow up on your issue. We had an outage yesterday related to your issue and upon further checking, this has been resolved already. For more information and updates, see here: status.arlo.com Thank you for your patience. ^AM

@okko Hi - Thank you for taking the time to write your experience. Your feedback helps us improve our services. We'll share your feedback to the relevant team. We appreciate your understanding. ^AM

.@ask_Arlo got an email from you. ”We’d like to introduce you to Desktop Notifications and Privacy Zones.” ”Offering of this experience is currently limited to new Arlo accounts.” Where’s the logic in sending paying customers info on new features you only offer to new customers?

@Evilforce1 Thanks for your reply. Please send us a DM with the following so we can assist: - Arlo Email - Model of your mobile device - Phone number & time zone - Screenshot of the error (if available) Thank you and we look forward to hear from you. ^MM

@Evilforce1 Hi, thanks for reaching out. If your cameras are offline, we recommend trying troubleshooting detailed here: kb.arlo.com/1133448 For further assistance, please contact our support. To navigate, login to your Arlo app>Settings> Support to see available Support options. ^MM

@dsavitt 2/2 The most common cause of battery drain is excessive usage. The more activities happening in the place where you put the cameras, the quicker the battery drains. You may check this link for guidance on how to extend the battery life of your cameras: kb.arlo.com/291 ^AM

@ask_Arlo Quick question. I have two Arlo Pro 4 cameras, one on the front door and one on the back. They have wildly different battery life -- back door runs down 3x faster than front. What is the main factor in the differential power use likely to be?

@dsavitt 1/2 Hi David - Thank you for reaching out to us. The battery life of your Arlo camera varies depending on usage.

@Thaa_Real_EB @ArloSmartHome (2/2) Thank you and looking forward to your response. For future reference, the best way to access Arlo Support Center is to navigate to Settings > Support within the Arlo app for available Support options. ^MM

Hey @ArloSmartHome @ask_Arlo which of your cameras is this?

@Thaa_Real_EB @ArloSmartHome (1/2) Hi Eric, thank you for reaching out. This seems to be an Arlo Essential Spotlight (1st Gen). To learn more about the product, please visit the links provided: - Arlo Essential Wire-Free Camera Series FAQ - kb.arlo.com/000062416 - Arlo Webstore: arlo.com/en-us/cameras/…

@VEEurDj Thank you for being a loyal Arlo customer & for reaching out. Our team would appreciate the opportunity to contact you directly to understand more about what you have been experiencing with your Arlo system. Pls. DM us w/ your Arlo email address & contact number. Thank you. ^KN

@mbmcrae I have been an Arlo customer for a very long time. After being forced to upgrade my system due to end of life, I’ve had nothing but issues. Your tech support takes 3-4 days and I’m getting suggestions on things I’ve tried and no one’s reading notes. I resolutions!

@clintwilber 2/2 *Phone number and timezone *Arlo Secure App version *Mobile device you're using We are looking forward to your response. ^AM

@ask_Arlo I have over 20 Arlo go 2 cameras. Since the migration to their new user interface, I am unable to set a schedule for an individual camera. When I set a schedule it applies to all cameras at the same time. Obviously, that's problematic for me. Help.

@clintwilber 1/2 Hi Clint - Thank you for reaching out to us regarding your issues with your Arlo Go 2 cameras. Please DM us the following information so we can look into your account and provide you with more options on how we can help. *Email address linked to your Arlo account

@j_t_boone Hi - Thank you for your feedback. We'd love to get more information from you so that we can support any issues that you are having. Please send a DM with an Email address linked to your Arlo Account, Phone number, and time zone. Thank you ^CW

@ask_Arlo the regular Arlo account said to contact you about the numerous problems we're having so here I am.

@KristylovesChip Thank you for getting back to us. Can you please DM us the following information so we can look into your account? *Email address linked to your Arlo account *Screenshot of error messages (if there are any) *Phone number and timezone We are looking forward to your response. ^AM

@KristylovesChip 2/2 Additionally, if you need urgent assistance, you can access and view your available support options (phone, email and/or chat) via the Support Center within the Arlo Secure app. For full instructions on accessing the Support Center, please see: kb.arlo.com/000062461 ^AM