Ask Spectrum

@jm826 Thank you for reaching out to us. I can certainly review the account for any posted area issues and possible adjustments due to the services being impacted. Please feel free to reach out to us directly in a private message. ^AS

@SantiagoMctz7x @Ask_Spectrum Already posted what happens took video not gonna keep doing it. Spectrum blamed equip tampering when it was their outage problems. They don't want to credit users so they're blaming user equipment

@GetSpectrum @Ask_Spectrum why is your customer service trying to gaslight us that there's no outages and accusations of installing splitters and some faulty equipment??? Then it's up at 1am and then cut off again right at 6am. Some bs right there.

@_jen_n_juic3 I want to reassure you we value you as a Spectrum customer. Please send us a DM so we can look into this further. RR

@Ask_Spectrum I’m just going to have to switch providers thank you!

@Ask_Spectrum charging customers for NOT using the auto pay feature is a scam !!! The service is already usually very poor and to charge for that is THEFT smh

@theElderElder Hello. I am sorry to hear you are having an ongoing issue speed with our internet services. I can look into that for you. Can you please reach out to us directly in a private message? ^AS

@Ask_Spectrum Poor speeds at random times throughout the day.

@Ask_Spectrum @GetSpectrum some blazing fast internet speeds today with spectrum 🙄 @TMobile fiber, please hurry up and get to my neighborhood! My kids will bake you cookies!! 🍪

@DaNewBBN Thank you for reaching out to us. If we can be of assistance, please feel free to reach out to us directly in a private message. ^AS

@GetSpectrum has the absolute worst customer service and policies, avoid them at ALL COSTS

@grolfs Hello there, we can take a look at the rate and see what is going on. Can you please direct message to get started? SH

@GetSpectrum 12 months is the new 13? I installed new service March 14th 2025. The order confirmation says 13 months. The March 2026 bill arrives and says the regular rate is $85 with a $20 discount. There's no way to discuss this or share the order confirmation with support.

@PissBratMonoma Hello there, is there something we can help you with? Can you please direct message to get started? SH

Man fuck spectrum, unfortunately I still didnt get internet yet… it’s a whole adventure I just wanted the deal :(

@_sheisv Hi! if there's something I can assist with, I'm happy to help! Please Follow/DM us for assistance. ^JF

@_iamb3autiful @GetSpectrum Man they been blowing me down I said since when tf leave me alone

@benedictgal Hello, I apologize for your in store experience. Please send us a DM so that we can forward your detailed feedback. CP

@spectrum had the WORST customer service. You do NOT care about cancer patients. Your local stores need to have phones and the ability to buy online and pick up in store. They also need phone numbers in the store.

@Vinni_Dragon Good morning, we are sorry that our internet is not working for you. Please DM us and we will be more than to happy to look into this for you. KL

I have been without wifi for genuinely like 25 hrs I'm gna lose it I hate you spectrum I hate you

@SantiagoMctz7x Hi there! It is free to send us a DM and we are here 24x7 to assist you. Please follow this link to send a DM x.com/Ask_Spectrum AW

@jm826 @Ask_Spectrum It should be free to DM

@etotheh1 Good morning etotheh1. Apologies for the service issue you're experiencing. If you would please contact us by DM, we will be happy to look further into this for you. MG

@Ask_Spectrum @JUNEBUGGxCOx Im having issues in the garden grove issue as well full outage

@maryjuanaluvr I am incredibly sorry to hear you have been experiencing difficulties with our service. I definitely understand your frustration. Please send a DM and I will see what's going on for you. x.com/Ask_Spectrum AW

@Ask_Spectrum Why does the internet keep going out in the night? This is the second night in a row! Is this just a Texas issue?!

@KScores Good evening! Can we help you locate the channel for your area? If so, please send us a DM to chat. -Deanna

@MarinerMuse A friend has Spectrum on the east side and this recently showed up as a channel. Says it's not listed yet though on the physical cable

Not really a complete guide when this is one of the paragraphs, is it?

@LDBeSaw I am sorry that it has not been added. We do take channel request into consideration when new channels are added. If you reconsider, please let us know. -Deanna

@Ask_Spectrum Thanks but I’ve been asking for this for years and nothing ever happens.

Spectrum News and Syracuse University’s Newhouse School Partner to Develop Next Generation of Journalists: corporate.charter.com/newsroom/spect…

@thenammys Good evening! I am very sorry that our Internet is not working as it should be. I would like to help. When you can please send us a DM to chat. -Deanna

@Ask_Spectrum @GetSpectrum I have been calling Spectrum for 2 straight months begging them to fix this internet and they legitimately don't even respond anymore. Simply told me my node is overloaded and they need to upgrade but aren't doing it or replying to me. Internet is trash

@Byte0w0 Good evening, I’m sorry to hear you’re having an issue with our internet service. Please send us a message so we can check into things for you. -ZB

Spectrum internet is the bane of my existence…

Hello! I'm just following up to see if you still need help with our service. We're here 24/7 if you would like assistance. You can also find additional assistance or provide further feedback by reaching out to us using our community forums community.spectrum.net as well as through Reddit at reddit.com/r/Spectrum_Off…. -TZ

genuinely spectrum internet is the worst thing to have ever happened to me, its in my top 5 list of companies i dream about failing like. i need them to go bankrupt why do i pay you a $100 to barely work half the time and then my complex mandates that our internet is spectrum 🙃

@IsaiahTang8 Hello! I apologize for any issues you may have with our service. Please send us a DM if you would like us to look into the issues for you. -TZ

@ToonRami @GetSpectrum Spectrum =Trash

@GetSpectrum why havent you gone bankrupt yet with your shit service?