Ask Citi

Hello Tim, Thank you for reaching out. We want to see how we can help. Please DM to confirm whether this was a personal check or a Bill Payment check and whether you can see the image online. Again, when you reply, do not include any account numbers or PINs as X is not a secured banking site. ^Rita

@Mattveligdan @Citibank @NewYorkStateAG They've reached out privately. I will update on the outcome. Crazy that they just send my money to a stranger, they have the full records of this, and then ask my to jump through hoops to get it back.

@Citibank My rent is on autopay. One month you randomly sent it to the wrong person and address, a clear error. Landlord never received it, receiver deposited it. You have a pic of the check! You do not need a notorized affadavit for this! Reimburse me now! @NewYorkStateAG

@Damali_LSW Hi Adina. Sorry to hear that! May I know at what point the error comes up? You're welcome to DM if you prefer. ^Brian twitter.com/messages/compo…

@Citibank what is going with your online service. Attempted to open checking/savings account for a client, 3 different browsers keeps coming up an error. Customer service says nothing is wrong. Just tried again on phone….error.

@DinnerWed We haven't heard back from you. Please reach back out if you need our assistance! ^Gretchen twitter.com/messages/compo…

.@Citibank why am I hearing horrific stories about your bank freezing accounts??? .@dojphofficial wtf

Thank you for raising this concern about comments made by someone who identified themselves as an employee. We take these issues seriously, and our review has found that this person is not a current Citi employee. ^Jovit

@TheMooseMemphis Hello, we'd like to escalate this to our HR department. I want to make sure we are reporting correctly. May we get a screenshot of the employees profile? ^Jeremy

@Citi - We recently had an incident involving your employee, @MalkanMayank , at our property. The guest reported a marijuana odor in their room and requested a full refund. Our team promptly investigated and found no evidence of any odor or issue. When this was communicated, our employee was subjected to verbal abuse, creating an unsafe and unacceptable situation for our staff. Due to the escalation, local authorities were called to the property. Upon their review, no odor or violation was identified. The guest was subsequently asked to leave. We maintain records of communication and incident details, and all statements above are based on documented facts. As a small Memphis-based business, we are committed to providing a safe and respectful environment. We will not tolerate harassment of our employees or attempts to obtain services under false pretenses. Respect for our team is non-negotiable. Our respect for Citi has significantly decreased after this incident and our businesses have stopped using Citi for anything going forward. Hopefully you can do something here. We are pretty sure this employee is probably creating more harm then good at your workplace. Hope you do something about it. Please reach out to us if you need records of the communication with the guest or a copy of the police report that was filed.

@smmalinowski Hello, Susan! We saw your comment and it concerns us. We'd like to see if we can help. Please send us a DM with your account type and the country it was opened in. For security, no account numbers or PINs. ^Gretchen twitter.com/messages/compo…

@Citibank customer Service is absolutely the worst. They take money from your account and then “hold the funds” for 10 days and not allow payments to go through despite removing the funds from your bank account. They hang up on you when you called to complain.Worst ever!

@MrBuff22 Hello. I apologize about the long hold time, but I’m glad to hear you were able to make the payment online. If you need us in the future please feel free to reach out anytime. Thanks. ^Joseph

@AskCiti It eventually worked. I called but the wait time was ridiculous.

#CitiPresale tickets to see @WuTangClan on the road this summer for Wu-Tang Forever: The Final Chamber Tour are available NOW for cardmembers: on.citi/4vbbO5x

@NYRfan4ever Thanks for reaching out by DM. We are unable to respond by DM unless you're following us at @AskCiti. Please follow, and we'll be happy to help answer your questions. Thanks again! ^Cynthia

@NYRfan4ever Thank you for responding to us at @AskCiti. I'm sorry for your frustrations. If you'd like our assistance, please follow us and send a DM. Do not include account numbers or PINs when corresponding via social media channels. ^Cynthia twitter.com/messages/compo…

@NYRfan4ever Hello and thanks for reaching out. I'm sorry to hear this and would like to help any way I can. Follow us at @AskCiti and send a DM for further assistance. Thanks again! ^Cynthia twitter.com/messages/compo…

@jgoody3333 Hi Jaygoody111. We saw your post and wanted to reach out. If you wish to share additional feedback on your experience, please don't hesitate to send us a DM with details (no account numbers or pins). ^Maria twitter.com/messages/compo…

since I placed that phone call and my money has not been returned to my account. Can someone please call Mr.Falsal Muneer and ask him to do the right thing. His number is 917-774-4786. I will also be closing my Citibank accounts for my safety. @ABC @ICEgov @NBCNews @BetterGetBaq

@FBIDirectorKash @Citibank I bank with Citi Bank and on March 28th 2026 I attempted to Zelle a friend $217. I accidentally sent it to a unknown person. I called Citi Bank and they told me it was like giving someone cash and the likely of retrieving my money would be Slim to none

@VaderBonni15834 Hello and thanks for reaching out. I'm sorry to hear your frustrations and would like to help any way I can. Follow us at @AskCiti and send a DM for further assistance. Thanks again! ^Cynthia twitter.com/messages/compo…

WTF IS UP WITH SLOW AS MFKRS ON THE LINE @CITIBANK. THESE MFKRS UNEDUCATED.

@TimNovikoff Hi Tim. Saw your post and wanted to reach out. If you need help, please send a DM with deails, account type and country opened in (no account numbers or pins). ^Maria twitter.com/messages/compo…

@ByrumJd Hi JD. Saw your post and wanted to reach out. Please DM us the issue you're having, your account type and country it was opened in (no accounts or PINs) Thanks ^Maria twitter.com/messages/compo…

@Citi Very disappointed with your customer service today. Clearly your policy is to delay and obfuscate and not value good customers. @CapitalOne for the W… always.

@DinnerWed Hello! We saw your post and it concerns us. Please send us a PM with your issue, your account type and the country it was opened in. No account numbers or PINs. ^Gretchen twitter.com/messages/compo…

@SomeSingerDrew Hello Drew, We did not hear back from you. If you still need help, please let us know. ^Rita twitter.com/messages/compo…

@AskCiti Ya no shit, have more people answering the phones is the whole point of my tweet. I said that first.

Hey @Citibank y'all need to hire some more customer service reps. There's zero reason for a half hour wait to clear a fraud check (which isn't even valid it's a legit charge)

@Banksterminator Hello, We did not hear back from you. If you still need help, please let us know. ^Rita twitter.com/messages/compo…

I can't log in to my main account I'm on some dudes phone my phone battery blew up. My settlement deposited Citi locked my acct SNAIL MAIL Identity veridicammmm WTF? Sell art? Must get iPhone 12 mini battery and screen God speed

@Triplecrownapp1 Hello, we're checking back to ask if you'd like to arrange that call to submit a complaint. Please let us know. ^Jeremy

@AskCiti Booked flights on American Airlines, got prompted to apply for the Citi AAdvantage credit card, got approved… and now I can’t even use it to pay for the reservation on hold. No card number, no option to charge it. Now we’re stuck waiting while the price clock runs.

@AmericanAir @Citi Tried booking flights, got prompted to apply for the AAdvantage card mid-checkout. Approved instantly… but now stuck waiting and can’t complete the ticket purchase. Not a great customer experience.

@HunterIsACrack2 Hi Brian. We're here if you need us in the future. ^Maria twitter.com/messages/compo…

@AskCiti I will likely cancel my card if you raise the annual fee. milestomemories.com/citi-strata-pr…

@Chichidog6 Hello, although we have not received a response back from you, please send a DM if you would like to submit formal complaint (Do Not include any personal account numbers or PIN’s). ^Jeremy twitter.com/messages/compo…

@Citibank @aairwaves friends I am warning you to stay clear of Citibank AAadvantage Mastercard. I paid my balance in full, and received confirmation of a zero balance a month later they are charging me interested saying it wasn’t calculated very shady,scam avoid.