Lands' End Customer Care

@BradinSeattle Thanks for following up! It looks like your message didn’t come through on our end. Please resend it using the link below, and we’ll be happy to help. twitter.com/messages/compo…

@LandsEnd Hey, @LandsEnd: Thanks for the reply. I attempted to send a DM with the requested info, but the conversation was designated as "read only", so I'm not sure whether it went through.

I bought these two pairs of pants from @LandsEnd on the same order. I ordered both to have a 30 inch inseam. Clearly, the inseam on the right is longer, and I will need to have them hemmed. I am not happy, particularly because returns are not free. 😬

@NearyDenise Thanks for reaching out! You can email our Customer Service team at landsend@landsend.com or send us a DM—we’re here to help 😊 twitter.com/messages/compo…

@AskLandsEnd can I get a direct email for someone in Customer Service?

@iseebrooks We're sorry to hear our backpack isn't meeting your expectations. Please share more details along with your order info in a DM. twitter.com/messages/compo…

@asklandsend Once upon a time your items were quality made & your customer service was good too. Not anymore. The backpack I bought my son hasn’t even lasted a full school year & the customer service “live text” wasn’t at all helpful. Disappointing. 😕

@SarahFo51463525 They’re back! The 5‑Pocket Activewear Pants have officially returned. spr.ly/6183hCV0d

@asklandsend Have you discontinued the 5 pocket stretch pants? I love those pants and can only find them in y’all de on your website. Thank you, Sarah

@denreynkat Back by popular demand! 🙌 The 5‑Pocket Activewear Pants are here again. spr.ly/6011hCVAP

@asklandsend so sad 😞 it appears you have discontinued these popular pants, which I happen to love. Why?

@Lindafallati Thank you for your honest feedback, Linda! Please send us your order details in a DM — we’d be happy to look into this further. For helpful return information, visit: spr.ly/6015h4aMc twitter.com/messages/compo…

@LandsEnd you quality has gone done. Bought a shirt one wear , partly dried in dryer and your stuff shrinks .

@mm_cheetz @Suzanne47 We would like to follow-up on this. Please DM us your order details.

@AskLandsEnd @Suzanne47 Just order some pants, your expedited shipping was $29 for 1-2 day. After I ordered paid for it and ONLY after I press submit, It changes to 3-5 days. That’s a total BS scam. Very disappointing, even if I like the pants I can’t deal with Bait n Switch organizations. 🖕

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@mm_cheetz We're here to help. In a direct message, please share your order details including the name and address on the order. twitter.com/messages/compo…

@LandsEnd Just order some pants, your expedited shipping was $29 for 1-2 day. After I ordered paid for it and ONLY after I press submit, It changes to 3-5 days. That’s a total BS scam. Very disappointing, even if I like the pants I can’t deal with Bait n Switch organizations. 🖕

The Looong Weekend Sale is in full bloom! Stretch the weekend AND the savings with 50% OFF sitewide* + up to 75% OFF sale & clearance at landsend.com now. *exclusions apply

@Suzanne47 @LandsEnd Please follow us so you can send us a direct message.

@LandsEnd Yes I shopped bathing suits. Ordered. Delivery date was well within my comfort zone. But it hasn’t arrived, and if it’s not here tomorrow then it’s useless to me. I need it for trip to Hawaii. When did your service become so poor?

@Suzanne47 For your security, we ask that you DM (direct message) us so your information is private.

@AskLandsEnd Sorry, I don’t know what DM means.

@NightSky691795 We happy to help. In a DM, please share the name and address submitted on your order.

@asklandsend I just received this shirt for my husband after a months-long wait. Now I am supposed to pay for shipping on a return?

@Syzygy_Tx Thank you for letting us know which color you’d like to see. We truly value customer feedback and have shared your comments with our team.

@AskLandsEnd Very disappointed you don’t have any true black jeans for men currently. I needed to replace my current pair. All I see is dark indigo or washed black.

@LittleOTweets We're here to help. In a direct message, please share your order details including the name and address on the order. twitter.com/messages/compo…

@AskLandsEnd I appreciate the response, but I was really hoping for a resolution — not just a note in a file. A backpack shouldn’t have a broken zipper after 4 months. Is there someone who can actually review this and help? @LandsEnd

Hey @LandsEnd — I bought a backpack 4 months ago for my 9-year-old son and the zipper already broke. Customer service told me I’m 1 month past the return window and there’s “nothing they can do.” That’s disappointing. I expected better quality & service.

@Tinkerbombshell Thank you for bringing this to our attention. In a DM, please share the name and address on the order so we can further help. twitter.com/messages/compo…

@asklandsend I just got this shirt today (as a gift from my mom for my birthday) and noticed there’s a weird seam on the collar. I feel like the quality of your items has gone down.

@maryanneantho Thank you for reaching out! We’re happy to see if we can help further—please send us a DM with your order number, name, and address. twitter.com/messages/compo…

@AskLandsEnd Hey Lands End, I bought this fleece shirt a couple of months ago, wore it a few times and washed it once, and this happened to my sleeve. Can you help?

@averetce Please share your order details—including the name and address on the order—in a DM. We’d be happy to see how we can further assist. twitter.com/messages/compo…

Highly upset. Got a coat from @LandsEnd for Christmas and it’s already falling apart. What gives? They are supposed to have quality clothing.

@Fashin_Princess We've followed up in a DM to further assist.