SNG formerly asknetworkhomes

We are now SNG (Sovereign Network Group) and this account will no longer be updated. Former Network Homes customers can contact us at @networkhomesuk

@OKhan84 Good Morning @OKhan84. We have received your X post. I’m sorry to hear this. Can you please DM us with your full name, address and a description of your query and we will have this looked into as soon as possible for you. Kind regards, Aimee.

@asknetworkhomes absolutely terrible support from SNG. Six months trying to get resolution on a communal leak which is impacting my property. Been passed around multiple teams with no one taking ownership or providing regular updates. This is impacting my mental health

@Soozealooze Good Afternoon @Soozealooze. Thank you for your response. If there's anything else we can help with, please reach out to us and anyone would be happy to assist. Kind regards, Aimee.

@asknetworkhomes No, I gleefully forwarded on the report to them anyway. People will be made aware particularly as a member of senior management has to personally apologise to me 🤣 also, nearly £1000 in compensation is being awarded so they'll know 🤣🤣🤣

@asknetworkhomes very happy to announce that the Housing Ombudsman has ruled in my favour regarding 4yrs of maladministration by this management company. They upheld all of my points including failure to keep adequate records, service failure for buy back requests, complaints...

@Soozealooze Good Afternoon @Soozealooze. I can see you mentioned you have a complaint with the ombudsmen. Please can you confirm if you would like us to speak with the Leasehold/complaints team regarding this? Or if there is anything else you would like to do with this? Kind regards, Aimee.

@asknetworkhomes Investigate what?

@Soozealooze Good Afternoon @Soozealooze. Thank you for your post. I'm sorry to hear this. Please can you DM us with your full name and address (plus postcode) so we can investigate this for you. Kind regards, Aimee.

@asknetworkhomes I have been completed validated and vindicated. The stress and gaslighting has really taken its toll on me. The constant battle against them to not be overcharged has been exhausting. If anyone else is experiencing the same, please reach out. This needs to stop

@Soozealooze @Soozealooze The Building Safety Team are currently not on social media. I understand the team emailed you on 11/04, please feel free to publish any private response you receive via any social channel but due to data protection, we are not permitted to do this. - Emily

@asknetworkhomes They could have sent the message to you to repost.

@BettyNdsell @networkhomesuk Good Morning @BettyNdsell. Thank you for your post. I'm really sorry to hear this. Can you please DM us with your full name, address and a description of your query and we will have this looked into. Kind regards, Aimee.

@janeylondon1 Good Morning @janeylondon1. I'm really sorry to see this. I have responded to your private DM. Once I get a response, we can investigate and action this for you. Kind regards, Aimee.

@asknetworkhomes GreAT SHODDY WORKMANSHIP. The press will love this!

@Busola_Lucia I have also just replied 😀

@asknetworkhomes I just dmed you back.

@asknetworkhomes please reply to your dm. Thank you.

@Busola_Lucia @networkhomesuk Good Afternoon, I have replied to your DM - Thanks Kelly.

@networkhomesuk @asknetworkhomes please are you able to respond to my dm.

@Busola_Lucia Hello, I have replied to your DM - Thanks Kelly.

@asknetworkhomes please are you able to respond to my dm, otherwise I think the rubbish won’t get sorted.

@Busola_Lucia Hi, We have not been able to locate any previous DMs from yourself, Please DM us your address so we can arrange an urgent clearance - Jonathon

@asknetworkhomes I don’t mean to sound rude but this is not the first time. If you check previous dms you will see my address.

@asknetworkhomes my refuge area looks so messy, can someone do something about it.

@unmuddy_learner Good afternoon, thank you for your message. Can you please direct message us with your full name and full address , along with the repairs which are needed and we will be happy to help. Thank you Hannah

@asknetworkhomes Hello team, can you please send someone to fix the issues in the communal kitchen. Thanks

Thank you for all your messages today 🐝 We are logging off now for the last time as Network Homes and will be back as SNG on Monday. For any emergencies call 0300 373 3000. Have a great weekend ! ☀️ - Jonathon

Good Morning and Happy Friday😍 We are back online until 3:00pm so please send us your queries via DM or call us for emergencies on 0300 373 3000 - Jonathon

Please check this important information regarding our Facebook account!

Thank you for all your messages today. We are logging off now and we will be back online at 10am tomorrow.. The contact centre is closed from 4pm today due to staff training. For any emergencies call 0300 373 3000. Have a lovely evening! - Hannah & Emily