Ash
17 posts
I did not crack it. As you can see we opened it and it was already cracked. This is ridiculous @SamsungUK @Samsung
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The customer solutions advised I speak with E-Store. They are now saying as its passed 14 days they cannot issue a refund as I haven't been in touch with them, they are not liable to fix the monitor after 72hrs. I have been dealing with this since 26th Nov Extremely frustrated.
Samsung UK@SamsungUK
@asr7784 Good morning, Ash. We're sorry to hear this hasn't been resolved yet. Please send us a DM, so we can look into this. ^CH
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A cracked screen is not under warranty according to the repair service dept. I will have to pay 90% of the original cost and @samsung state that they cannt deal witb it i have to speak with the E-store who are stating I had 72hrs. This is crazy
Zara... Zeeskititi🦸🏾♀️@zeeskititi
@SamsungUK @asr7784 You guys said the same thing when she first posted about it. How are you guys not feeling bad? A kids birthday was ruined!
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Ash retweetledi
@SamsungUK @asr7784 You guys said the same thing when she first posted about it. How are you guys not feeling bad? A kids birthday was ruined!
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@SamsungUK A cracked screen is not under warranty according to the repair service dept. I will have to pay 90% of the original cost and @samsung state that they cannt deal witb it i have to speak with the E-store who are stating I had 72hrs. This is crazy
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@asr7784 Good morning, Ash. We're sorry to hear this hasn't been resolved yet. Please send us a DM, so we can look into this. ^CH
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I cannot believe I am still struggling to get a repair from @Samsung @SamsungUK. Nothing has been done. This has been the worst experience and my son is still deflated not being able to use his birthday gift. Completely ruined his 13th Birthday
Ash@asr7784
Cannot believe I bought a Monitor for my sons birthday from @SamsungUK, because I did not open it/ report the cracked screen within 72hrs they will not fix/exchange or refund it. I have never felt the need to open gift prior. You can see there is no Damage to the box @SamsungUK.
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@asr7784 This isn't what we like to see, Ash. Please drop us a DM, so we can get some further information on this and sort your son's new monitor out! ^RR
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Cannot believe I bought a Monitor for my sons birthday from @SamsungUK, because I did not open it/ report the cracked screen within 72hrs they will not fix/exchange or refund it. I have never felt the need to open gift prior. You can see there is no Damage to the box @SamsungUK.
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@alake_writes my son came home from hearing you speak today & he was absolutely beaming. He isnt a keen reader but is very eager for me to purchase your book. Such a shame I underestimated his experience or I would've purchased a copy. Thank you for egniting a something in him.
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