Astute

The best is getting better! Astute and Socialbakers are becoming Emplifi. Our award-winning CX solutions will be expanding to cover marketing, commerce, and care. Come learn why we’re so excited: empli.fi/udpKt

Astute Agent, Astute Bot, and Astute SOS help @Delta's flight attendants resolve issues and get answers to questions in real time. Read the case study here: astutesolutions.com/customers/delt… #customerservice

Astute Agent™, our customer engagement #CRM, includes omnichannel coverage to engage with consumers wherever they are and without forcing them to repeat their story. See more: astutesolutions.com/products/astut… #CX

At the end of 2020, 83% of customers made a purchase online. To meet this increase in demand, retailers relied on #CX technology to deliver seamless experiences. More: retailcustomerexperience.com/news/survey-re…

Having a #socialmedia guide with well-defined guidelines and best practices can help a business and its employees protect brand image and align social media interactions. More from @Socialbakers: socialbakers.com/blog/social-me…

These #inboundmarketing strategies from @Socialbakers can help your brand reduce expenses while gaining quality traffic. See them here: socialbakers.com/blog/inbound-m…

Building trust with customers is more crucial than ever. @Forbes shares strategies for understanding customers and delivering excellent #customerexperiences: forbes.com/sites/forbesag… #CX

In the first month alone, @BlueDiamond's Astute Bot™ engaged with close to 6,000 consumers and delivered correct answers with 90% accuracy. Learn more: astutesolutions.com/customers/blue… #CX

Consumer-packaged goods food brands have adjusted their strategies for the increase in contactless shopping and fewer in-store visits. #Socialcommerce presents new opportunities to adapt: talkinginfluence.com/2021/04/20/thr… @talkinfluence

In case you missed it, @Socialbakers and Astute CEO @MrZablan outlines steps for using #empathy to close the #CX gap in his article for @FastCompany: fastcompany.com/90629671/why-e…

Give agents the instant answers they need to serve customers better with Agent Assist™. Learn how effective knowledge management can improve your #CX: astutesolutions.com/products/agent…

This interview in @retexperience explores the various applications of #AI for retail and the tools needed to take advantage of its potential: retailcustomerexperience.com/articles/a-loo…

Join @Socialbakers this Friday at 11 am EST for their webinar, "Content Planning & Publishing." Register today: socialbakers.zoom.us/webinar/regist… #webinar #socialmedia

With the help of Astute #VoC, @AudiOfficial was able to measure the impact of their advertisements across different channels to guide future #ad campaigns. Read the case study here: astutesolutions.com/customers/audi

Astute CEO @MRZablan recently shared insights on the importance of #communication and accessibility in a digital work environment. Read the interview from @AuthorityMgzine: medium.com/authority-maga… #leadership

It's #WorldPasswordDay! This article shares insights on the future of making passwords and user authentication more customer-friendly: customerthink.com/how-user-authe… #CX

To serve customers on their preferred channels, @KraftHeinzCo leverages Astute Agent™. Watch our video to learn more: astutesolutions.com/customers/kraft #casestudy #omnichannel #CX

In this blog, @Socialbakers shares how to increase your organic reach and visibility by optimizing your Facebook page. Read it here: socialbakers.com/blog/facebook-… #SEO #facebook #optimization

The secret to closing the customer experience gap? Empathy Our CEO @mrzablan outlines practical steps all companies can follow to build lasting loyalty and trust with their customers via @FastCompany fastcompany.com/90629671/why-e…

A new report from @Forbes gathers insights from global C-suite executives on how brands build the resiliency needed to move into the future, including investing in tools for #digitaltransformation. See the report here: forbes.com/sites/forbesco…