Away

For the first time EVER, we're giving you 20% off our award-winning suitcases—all styles, all sizes, all colors—for a limited time only. Because everyone deserves to get Away for the holidays. *Terms apply bit.ly/suitcase-sale

Go chrome for the holidays 🪩 Introducing our limited edition Holiday Collection featuring metallic two-tone suitcases and accessories. Here for a good time, not a long time. bit.ly/holiday-chrome

The holiday can't be all red and green. Welcome to Magenta Season. 🍇 🔮 🌺 The limited edition Magenta Collection features suitcases, bags and accessories in Magenta and matching, bold prints. bit.ly/magenta-collec…

Just touched down in Georgetown. To celebrate, we’re giving away custom gifts with select purchases through Sunday, October 15. Bonus: students get 10% off all purchases that include luggage.* See you there! *Terms apply. See link below bit.ly/away-georgetown

Your favorite Gloss finish, in two new limited edition colors: Orchid and Navy. The fall shine you’ve been waiting for. bit.ly/Gloss-NavyOrch…

@BaymontMortgage We're sorry to hear this! Please DM us with your order number and email address!

@away @away I have 2 sets of your luggage; handle mechanism on my lg suitcase is nonworking. I've been trying for 2 wks to get someone in cust svc to return a call or msg. Chat option useless. There's a store in Hou (an hour away)- I'd rather receive the warranty service I was promised

Our iconic suitcases, redesigned. Now with new and improved features based on your feedback and in 7 new colors inspired by the world. Time to get Away like never before. bit.ly/shopclassic-su…

@davidgaw We’ve spent time looking at what our customers care about and with airline regulations changing, our new upgrades are focused on helping you pack more into every trip!

@away Hi. The descriptions of the new Carry On models seem to make no mention of an integrated battery, one of your key differentiators, and the reason I bought my Away cases years ago. Do the new models no longer include a battery?

@LaurynPaiva Thank you for confirming this. Our team has just reached out to you with next steps so please keep an eye on your inbox.

@LaurynPaiva We're very sorry to hear about your experience with us thus far. If you pass along your order number and email we will get back to you right away.

@janelovestoski We're sorry to hear of this! Feel free to DM us with your order number and email address, and we'll be happy to look into this for you.

@BostonCookie Please send us an email at help@awaytravel.com! We'll take a closer look from there.

@away Anddddd your account can not be DMed.

@away Had a most unpleasant experience at one of your stores today. To say I was disappointed is an understatement. No way should I know the product line better than your employees.

@LePhara2 Fill out the form at awaytravel.com/contact-us, and our team will be in touch!

@away Actually I can’t send you a DM because I m not blue certified. Could you send me a Mail where I can contact you please ?

@away Hello 👋 the little protection for the battery broke would it be possible to get a new one ? Thanks a lot

@TaraMilliken We can’t believe how much everyone loves Chili! We are out of stock in Medium in Chili for now, but we’re always listening to what our customers want, and we’ll keep you in the loop if it comes back!

Hey, @away, will you be restocking the new medium bag in the limited edition Chili color? Because I’m ready to buy, but really want that color. 👀 🌶️

@kimdangis We'll be happy to help! Just fill out the form at awaytravel.com/contact-us, and our team will be in touch in 1-2 days.

@away @away how else to contact you.?.

@away Hey! Love my Away carry-on but my handle extender isn’t working right and the wheels aren’t rolling smoothly anymore since my trip to Japan. Can someone reach out to let me know process to get it repaired? Thanks much!

@sant69 Hi there! Feel free to DM us with your shipping region, and we will be happy to look into availability of the Carry-On with USB!

@jacobsjellyfish It should include the tax! You can follow up in the same thread you've been in contact with us via email.

@LewisBuxton Sign up to our newsletter to be the first to know about upcoming launches!

@away Exciting! Are those the ones that the suitcases themselves can be engraved (not the tags)?

@away Hey there. Do you do personalised engraving of your aluminum cases in any store worldwide and if so, how long does it take? Thanks!