Caroline

@westelm Who would ever think that this meant “estimated delivery to the distribution center”? Who lied to me? Sales when it was sold and sent me confirmation or your customer service today?

#terriblepractice #poorsales #badmarketing #scam

@westelm Your customer service told me the “Delivery Date” I was given is NOT my delivery window but when my furniture is being sent to a distribution center? Just had surgery & found out I’ll be sitting on my floor for weeks bc your sales and marketing misrepresented the dates.