Barbara Hercliffe💙🌈
5.2K posts
@barbcliffe
Head of Patient Safety Improvement at Norfolk and Norwich University Hospital. QSIR Associate and Practitioner, member of QCommunity.
Job alert - with our fabulous #PatientSafety team @NNUH jobs.nhs.uk/candidate/joba…
On Wednesday 15 October 2024, the Department of Health and Social Care announced an independent review of patient safety across the health and care landscape in England. This blog sets out @ptsafetylearn response to this announcement.
How many people does it take to change an organisation, system or culture? In his book "Change, How to Make Big Things Happen", @DamonCentola shows how change became inevitable when 25% of the people were on the side of making the shift - a “committed minority group” driving the change. But how do we get to 25%? Three strategies: 1) Use "non violent" change processes: where people can come into the change, make it their own, be part of a co-creative process & see/feel their stamp on the change. 2) Adopt the "Active, Sustained 3.5% Rule": a much smaller group actively engaged at the heart of the change, sustained over time. 3) Adopt the "Law of One Person and One Step": where we don’t need to train everybody, but instead, coach a small group of people to create a non-violent resistance to the old ways of working & bring new ways in. danielstillman.com/blog/minimum-v…. By @dastillman
🚨LAST CHANCE 🚨 Gypsy, Roma and Traveller people experience some of the poorest health outcomes in the UK, including within mental health. Join our event to find out how to improve knowledge and reduce barriers on 27 September, from 12pm-1:30pm! Book: eventbrite.co.uk/e/understandin…
🆕REPORT. Published by HSSIB and arm's-length body members of the Recommendations to Impact Collaborative Group, this report looks at how the effectiveness of quality and safety recommendations in healthcare can be improved #PatientSafety #NHS #Healthcare hssib.org.uk/patient-safety…
I really like this new article on psychological safety (a belief that we can speak up, take risks & make mistakes without fear of being judged, humiliated or punished) at work. It sets out a series of activities/approaches that all of us can use to build psychological safety in our teams. These include: - Manual of Me - Team Charter - Lifelife - Activity from Google that ranks sources of anxiety - 5-word Fridays - Team temperature check uxdesign.cc/creating-psych…. By @ChristinaLai1, via @Elaineking91. A link to an archived version of the article, in case the above link doesn't work for you: archive.ph/VDr0k
So much of our focus in trying to spread improvements is in "explicit" knowledge: toolkits, good practice databases, standardised pathways etc. Most of the content that AI repurposes from online resources is explicit knowledge. Yet the biggest opportunities are in "tacit" knowledge: the practical "know-how" rooted in people, their experiences, insights & judgements. Unlocking tacit knowledge is how organisations break past their internal barriers to innovate & improve. Thanks @tnvora for a striking new version of the explicit/tacit iceberg picture. Tanmay has also written an excellent blog on how to unlock tacit knowledge: qaspire.com/the-iceberg-of…
