Batul Netterwala

Pray, I ask, why would you call me at 12 am and ask me if it's a good time to call? Who calls customers at 12 am for a follow up call regarding a complaint? Heights of irresponsible and unprofessional behaviour from your staff @zomatocare

On asking if this really is the time they should be calling customers I was told "ma'am I asked you if this was a good time at the beginning of the call and we work 24*7"

Dear @zomato @zomatocare I just received a call from your CSE regarding a complaint I had made earlier this evening around 5:45 pm.

@melian225 I know it's been years but I need to know - what happened to Charlotte and Martha? 😅

& it's time for my annual re-read of How To Tame A Marauder by @melian225 😍

@zomatocare Yes realised it later hence tried to delete the thread. The restaurant has used the same pic for both dishes so got confused. Sorry for the confusion.

@batuln Hi there, as we can check, the screenshots are of diffrent items, please share the restaurant name and location over a private message so that we can have this checked.

Dear @NGKids subscribed to your magazine through mysubs.in. Haven't received my magazine 2 months in a know and the guys at mysubs are not contactable, my mails keep bouncing back.

@NatGeo I subscribed to your Nat Geo Kids magazine on 30th June 2022 through mysubs.in yet to see a single copy. They say my order is processing, but debited the money from my account on the very same day!

@EGYPTAIR Yes I have been waiting for them to get back to me for over 10 days now.

@batuln Please accept our sincere apologies for the inconvenience, kindly note that the concerned department will get back to you

@EGYPTAIR Terrible service by your flight attendants onboard the LHR-CAI-BOM flights MS778 and MS968. Wouldn't even serve water to the passengers and were downright rude. Didn't expect such behaviour from Egypt Air staff.

@EGYPTAIR Yep, still no response. No wonder your staff behaves terribly with passengers - they know nothing is gonna happen to them and even if a customer complains your team will not take it seriously! This whole experience has been so frustrating and dismal!

@batuln Thank you for getting in touch with us. Please accept our sincere apologies for the inconvenience, for further assistance kindly contact us on the following email: wecare@egyptair.com and the concerned team will assist you further.

@EGYPTAIR Ok thank you

@batuln Kindly note that the concerned team is investigating and will get back to you soon

@zomato 2.5 hours down, still no sign of my order.

@zomato despite talking to 4 different agents I have still not received a resolution. And now the order is marked as delivered when I have still not received my order. 2 hours and counting.

@zomato as a pro member I think waiting almost 2 hours for my order is definition of terrible service. Your customer care agents have no clue what they're doing and provide zero resolutions and are always in the hurry to close the chat. Definitely not renewing my pro membership

@karimasanela My FIL blamed Modi 🤣

Many reasonably ok salaried middle class families are just one death (of the breadwinner) away from slipping into near poverty. Negligible savings, EMIs, rent, school fees mean thousands are facing this because of the virus.