BeFibre

@Ampleist @Ampleist Hi there, we're sorry to hear you've had problems with your connection, please direct message us your account details for us to help look into this for you

@Be_Fibre Damn how much did you pay him to speak for you? Cuz I’ve been with you for 2 years and it’s nothing but piss poor connection and piss poor community service

🎮📡 Two gamers. One home office. Zero complaints. David’s been with us for 3 years in Clacton-on-Sea and he’s still smiling. Flawless install 🛠 Serious speeds 🚀 Streaming, gaming, working from home— without a glitch. #BroadbandAsItShouldBe #BeFibre #ClactonOnSea

@Peter39462624 @Peter39462624 Hi Peter, we're sorry to hear you've had trouble with your internet. Please direct message us your account details for us to look into this for you

@Be_Fibre Hi. We have no internet service.

@the_geeker @the_geeker Hi there, if you're still offline please drop us a direct message with your account details and we can have a look into it for you

And now 3 messages. They'll be coming tomorrow 8-12, 8-5 or next Thursday 8-5. Which one is it @Be_Fibre ?

Not impressed by @Be_Fibre After good CS to sign up and get the products mum needs, her internet line was active for 2 days. Since then she’s had a connection fault for a week. Engineer at 4.30pm cancelled today as ‘he lost his equipment’. Now no phone and no BB :(

@davehill62 @davehill62 Hi there, we're sorry to hear you're experiencing issues, please direct message us your account details and some information about your query for us to look into this for you

@Be_Fibre you know I asked a week ago via email for an up date on my account, no response, these people are great for the 3 months , then not interested in you , the service is rubbish , we want to cancel ASAP

@Charlot04494777 @Charlot04494777 Hi Charlotte, we're sorry to hear you couldn't get in touch, if you still need us to look into this please direct message us your account details

@Be_Fibre called to cancel broadband at the end of contract and was told ok no issues. Now trying to charge us out of contract fees. Called and was told to ring another number. Been on hold multiple times for hours and get cut off noone to speak to. Emails also ignored.

@cxhill12 @cxhill12 Hi Craig, we're sorry to hear this, if you're still experiencing issues please drop us a direct message with your account details

@Be_Fibre My Internet. Connection has been down for around 2 hours, you Service Status says there are no issues, Down Detector disagrees, can you confirm there is an issue in the Bury area of the North West

@Jontybx @Jontybx Hi Jonathan, we appreciate your feedback. If you need anything in the future, please don’t hesitate to reach out — we’re here to help.

@Be_Fibre Internet restored thanks to the brilliant help from a passing BeFibre engineer I happen to see working on a kerbside box. As a result he personally tested my line and ensured my issue was logged. Completely bypassing Cust svcs and their 29/04 visit. Not all heroes wear capes! 🥇

@Be_Fibre Day 4 without internet - poor service, virtually skeleton staff when it comes to engineers. My contract is up in June - the next 24 hrs will determine what that looks like - overall v poor

@Rob_Clark @Fortinet @Rob_Clark Hi Rob we'd love to help look into this for you, please direct message us with your account details

@Be_Fibre your recent update seems to have blocked my @Fortinet Fortigate 60f from your network completely. Your tech support has been really poor for nearly a week while i try to troubleshoot with no internet. Ready to cancel if i cant speak to someone in network team to resolve

@kayb2710 @kayb2710 Hi Kay we'd love to help look into this for you, please direct message us with your account details

@Be_Fibre We’ve been without fibre since 10th April. A number of households in our neighbourhood are also without. Customer Service insisted we followed routines to check its not an us problem. They have now offered a service visit on 29th April and think thats acceptable!

@DBmarcom87 @DBmarcom87 Hi there, I'm sorry to hear you've had trouble with this, please direct message us your account details so we can look into this for you

@Be_Fibre what the hell is going on, I’ve rung 03300888383 to talk about an issue with not switching fibre provider and they passed me to the loyalty team on 0333 311 9936 and now they’ve just said I’ve not rung Italy and just hung up and said bye - help 🙏

@S44_Toffee @S44_Toffee Hi there, we're sorry to hear you're having trouble, please direct message us your account details and we'll be able to have a look at that for you

@Be_Fibre So you’ve taken our money but suspended our service even tho we have bank proof it’s been paid, your call center is massively unhelpful in sorting the situation, so now we’ll take to social media before I contact the ombudsman and we move our broadband

@ClaudeyV @ClaudeyV Hi there we're sorry to hear this, if you'd like us to look into this please direct message us your account details

@Be_Fibre 05:00hrs. Tuesday 24th March Brentwood,Essex. CM14 postcode. Internet service is down #befire

@immelia2 @immelia2 Hi Janet! We are committed to responding to customer queries as soon as possible, we typically aim to get back in touch within 24 hours. Our agents are available for support Monday - Friday 8:30 - 7pm and Saturdays 9am - 5pm.

@Be_Fibre Hello, how long can i expect it to take for you to answer a support message lodged on your website from my account or from a personal message on X?

One connection. Unlimited possibilities.  No price hikes, whole home wifi, from £24 per month.  #BeFibre #BroadbandasitshouldBe

@Harvey45726578 @Harvey45726578 Hi, Thanks for your comment. We're sorry to hear your experiencing issues with the service, please feel free to drop us a message and we will do what we can to help.

@Be_Fibre what’s going off?? Virtually no contact since you installed your kit MONTHS ago and you still won’t send out an engineer to come and fix it? #wheelofdeath

@RobFiddaman @skytv @RobFiddaman I am sorry to hear this Rob, can you pleas confrim your full address so we can look into this further for you

32 DAYS since @Be_Fibre installed and 32 DAYS without broadband/wifi. No response from @Be_Fibre to put right. Need to get back to @skytv.

@bethlewis_xx @bethlewis_xx Hi Beth, we are truly sorry you are experiencing issues, please do drop us a DM with your full name and address details so we can look into this further for you?

@Be_Fibre has the most shocking customer service ever

@davehill62 @davehill62 Hi Dave, we are sorry you are experiencing issues, please send us a DM with your name and address so that we can look into this further for you?

Do not signs up for Be-Fibre WiFi it’s rubbish @Be_Fibre

@shaljohn Hey John, we are sorry to hear this, please reach out to us via direct message so we can look into this and advise further.

@Be_Fibre And Now I got a message saying its been cancelled with fee to pay. WTH is wrong with you when it was you guys who started the second accnt and i was tld there was no cancellation fee @Ofcom

@Be_Fibre You started 2nd accnt in my property instead of transferrng and now we have 2 DD's .The last person i spoke said its been closed & i will get confirmation but and I had a DD taken again .On phone since mrng as if they are hearing this for the first time .Since July ?

@shaljohn Hi John, thank you for reaching out, please drop us a direct message so we can look into this further for you.