Ofcom

On 7 May, elections take place in the UK. Here we explain rules on: ✅ Due impartiality ⚡ Fast-tracking election-related complaints 🎙️ Politicians presenting programmes 🗣️ Party political broadcasts 📌 Our role as a post-broadcast regulator 🔗ofcom.org.uk/tv-radio-and-o…

@SrednaRapmil Hi there, if you wish to let us know what's happened, you can complete our online complaint form here: ofcomlive.my.salesforce-sites.com/formentry/Site…

@tescomobile @MartinSLewis @whichuk @Ofcom Day 13 after @tescomobile made a mess of porting my wife's number from Vodafone and deleted mine. Tell me it can't be fixed until next billing date...leaves me without my number for 31 days. No explanation provided. Unacceptable.

@tescomobile Absolutely appalling customer service from @tescomobile . You made a mistake porting my wife's new Tesco number and have deleted mine, leaving us both without telephones. Your customer service team have told me that this won't be fixed for 30 days. @Ofcom

@4peterborough Hi there, if you wish to log a complaint with us about this, you can complete our online form here: ofcomlive.my.salesforce-sites.com/formentry/Site…

@donmcgowan Broadcasters are responsible for ensuring the content of a party election broadcast complies with the Broadcasting Code and have the right to refuse it, or to request edits as we understand happened in this case. Ofcom plays no role whatsoever in this process.

@Ofcom Who did ban it then?

Ofcom finally find their teeth down the back of the sofa and leap into action. Of course, it's to prevent a video critical of Reform UK being shown. Not any of the countless lies Reform spout, week in, week out on their own dedicated TV channel. Watch this — it's excellent.

@campbellclaret This is incorrect. As a post-broadcast regulator, we do not pre-approve, edit or ban party election broadcasts before they air.

Excuse me. But banned why? Are we seriously saying Farage UK should have its own 24/7 news and propaganda channel with barely a peep from @Ofcom but if another party uses what Farage and Co have said in an election broadcast they can’t show it. Madness. Anyway do watch it. It is very powerful

@Heccles94 This is incorrect. As a post-broadcast regulator, we do not pre-approve, edit or ban party election broadcasts before they air.

Reform UK quotes in the banned Labour political broadcast. It was banned by Ofcom, so please share far and wide!!! 👇👇👇

@HockeySemp Ombudsman: commsombudsman.org 2/2

@HockeySemp Hi there, we're the regulator so it's not us that you would refer it to when reaching deadlock as we're unable to become involved in individual cases. The complaints we receive are used for industry monitoring. The ADR Scheme that EE is signed up to is Communications 1/2

@EE Your Spend Cap tool has failed. My app shows £0 (attached), but you let a call run up £34 and only texted me after it ended. This is a clear breach of @Ofcom rules on preventing bill shock. I have a formal complaint (C10001911500) and need this credited. Please advise.

@IQuitMuskspace Hi there, if you wish to log a complaint with us about your experience, please complete our online form here: ofcomlive.my.salesforce-sites.com/formentry/Site…

@Ofcom help .. @bt / @0penreach @WeAreOpenreach engineer due Monday morning but Openreach have failed to provide RAMS as promised in writing by BT. Last visit aborted as engineer from openreach did not know what he was doing.

@tsamtruk Hi there, if you wish to make us aware of what's happened, please provide the details by completing our webform here: ofcomlive.my.salesforce-sites.com/formentry/Site…

@O2 @VirginMediaO2 should immediately provide a written response to my complaint without further delay. I ask that @Ofcom take note on #telecom's [in]actions. Proper redress and fair complaint handling should apply to everyone affected by unauthorised charges. #UnAuthorisedCharge

@katiespitfire Hi Katie, if you wish to log a complaint with us about your experience, please complete our online form here: ofcomlive.my.salesforce-sites.com/formentry/Site…

More and more unhappy with the once excellent service from @SMARTYMobileUK and the inability to talk to a human being. I'm missing calls and not receiving voice messages for days. Perhaps I need to involve @Ofcom ?

@IanAshmore4 Hi Ian, we're unable to log complaints via social media but if you wish to do this, please complete our online form here: ofcomlive.my.salesforce-sites.com/formentry/Site…

@SkyUK not happy. Email in March to say my broadband was going up in April. Wanted to leave as could without early termination charges. Persuaded to stay and got a new deal. Then, an email to say it’s going up by £3 a month in July. Waste of time renegotiating. @Ofcom

@Carm5012 Hi there, you can report nuisance calls to the ICO here: ico.org.uk/make-a-complai…

@Ofcom Can you do something about @virginmedia and their constant nuisance calls? Four so far today - it never ends

@taralfie Hi there, we use the complaints that we receive to contribute to our monitoring of the communications industry. If you wish to provide us with further information, please complete our quick online form: ofcomlive.my.salesforce-sites.com/formentry/Site…

@SkyHelpTeam @skytv this is what we’ve had to do to make Sky usable for older customers 👇 The remote and system are too complex, and there are no accessible alternatives offered. This isn’t about convenience, it’s about independence. @Ofcom @WhichUK #Accessibility

@trichardsonuk Hi there, if you're having problems with your service, find further guidance on what to do here: ofcom.org.uk/phones-and-bro…

@EE @Ofcom I have had no mobile service for over a week now and your online AI chat assistant doesn't work. Please fix ASAP.

@ToonFan85 Hi there, if you wish to log a complaint with us about your experience, please complete our online form here: ofcomlive.my.salesforce-sites.com/formentry/Site…

@EE absolute shame you. Do the right and end the contract or just put a pause on it until he gets himself sorted. @Ofcom #DoTheRightThing Please reshare to help my mate out.

Read about our investigations here: ofcom.org.uk/online-safety/…

Tackling child sexual abuse material (CSAM) and grooming online. We're investigating Telegram after evidence suggests CSAM being shared on the platform. We’re also investigating two teen chat sites over concerns predators are using them to groom children.