BitForex

Dear Bitforex Users, We sincerely apologize for the inconvenience and concerns you have experienced during this period. On February 23, 2024, the Bitforex team was detained and investigated by the Jiangsu Province police in China. This unexpected event caused the platform to become inaccessible, and users were unable to withdraw asset on that day. Due to the sensitive nature of the situation, we were unable to provide timely notifications to our users. After persistent efforts and communication, we are now allowed to announce that the Bitforex platform will reopen soon, exclusively for users to withdraw their asset. The specific details are as follows: 1.Trading Suspension: All trading functions will be suspended, and users will not be able to execute any buy or sell action. 2.Registration Suspension: During this period, new user registrations will be halted. 3.Deposit Suspension: Users will be unable to deposit asset into their platform accounts. 4.Closure of All Platform Service & Products: The platform will cease all types of service & products and undergo a comprehensive rectification. 5.Withdrawal Process: Users will be able to withdraw their assets from the platform to designated personal or external third-party wallets. 6.KYC Verification: Users holding perpetual contracts position will be required to provide KYC (Know Your Customer) documentation, including passport, phone number, and other necessary identification information for withdrawals. We understand that this incident has caused significant inconvenience and distress to our users, and we sincerely apologize for this. We are making every effort to ensure the safety of user assets. If you have any questions or require further assistance, please contact us via our official email (support@bitforex.com). Our customer service team will respond promptly and provide the necessary support. Once again, we extend our sincere apologies and gratitude to all our users. Thank you for your understanding and support. Sincerely, The BitForex Team #bitforex

Service Resumed: System Upgrade & Migration Completed   Dear BitForex Users,   We are pleased to inform you that our core system upgrade and server migration have been successfully completed. Account access and withdrawal service will be available on 26 February 2026 at 13:00 (UTC).   Your assets and data remain secure, and no further action is required on your part. We appreciate your patience during the maintenance period.   If you encounter any issues while login or withdrawal, please clear your browser cache or contact our official support team through: 📧 Official Support Email: support@bitforex.com   Sincerely, The BitForex Team 25/02/2026 #Bitforex

Official Announcement: System Upgrade & Temporary Service Suspension   Dear BitForex Users,   To enhance system performance, optimize withdrawal processing, and strengthen platform security, BitForex will be undergoing a core system upgrade and server migration during the period below:   [Maintenance Schedule] From: 11 February 2026 at 13:00 (UTC) To: 25 February 2026 at 13:00 (UTC)   During this period, all BitForex services via the official website will be temporarily suspended, including but not limited to:   · User login and account access · Withdrawal services · Furthermore, all account management fees for the current month will be waived.   The upgrade is estimated to take approximately 10 workingdays. Should the maintenance conclude ahead of schedule, a further announcement will be made. Please be assured that all user assets and data will remain secure throughout the migration process. We recommend planning your activities accordingly in advance.   If you have any questions, please contact our official customer support team exclusively through:   📧 Official Support Email: support@bitforex.com   We sincerely apologize for any inconvenience caused and greatly appreciate your understanding and patience.   Sincerely, The BitForex Team 09/02/2026   #Bitforex

📢 BitForex Monthly Announcement (January 2026) 📊 Monthly Summary • Total Withdrawal Amount Processed In The Past 3 Months (USD Equivalent): 1,641,345 USD • Total Number of Users Processed In The Past 3 Months: 476 • Management fees will officially be charged starting December 25, 2025 📌 Important Statement BitForex has never engaged in any fraudulent or “exit scam” activities.
Any false, misleading, or defamatory statements about BitForex will be pursued through legal channels. On February 27, 2024, several BitForex team members were detained by Chinese authorities for investigation, resulting in a temporary service interruption.
Since July 24, 2024, after regaining system access, the BitForex team has resumed withdrawal processing and over 50% of users’ assets have been successfully withdrawn. All users are required to complete KYC verification and withdraw their assets before December 25, 2025.
Accounts that fail to withdraw by this date will be subject to a management fee. 💰 Management Fee Policy • A 5% monthly fee will be applied to remaining account balances (minimum USD 10) • If the balance is less than USD 10, a flat USD 10 will still apply • Account snapshots and deductions will occur on the 25th of each month • The policy will take effect one month after this announcement • Users who have completed KYC and applied for withdrawal before December 25, 2025 but whose withdrawals remain pending will not be charged the fee • Due to technical upgrades, no management fees will be charged temporarily for the following blockchains: IOTA, EOS, GRIN, MWC, BEAM, QTUM, ZEC 🪙 Platform Operations & Withdrawal Process To ensure full compliance and asset safety, BitForex will implement the following operational changes: 1. Trading functions suspended — all buy/sell operations are disabled 2. New user registration closed — no new accounts will be accepted 3. Deposits suspended — users cannot deposit additional funds 4. All platform products paused — full operational restructuring underway 5. Withdrawals open — only to verified personal or third-party wallets 6. Mandatory KYC — required for all withdrawal requests 🙏 Apology and User Assurance We sincerely apologize for the inconvenience caused by this incident.
BitForex remains fully committed to ensuring the safety of users’ assets and appreciates your understanding and patience during this period. For any account-related issues, please contact us through official channels only: 📧 Official Support Email: support@bitforex.com
🌐 Official Website: bitforex.com ⚠️ PC version only. Mobile version and app are currently unavailable.
Please remain vigilant and beware of scammers. #BitForex

📢 BitForex Monthly Announcement (December 2025) 📊 Monthly Summary • Total Withdrawal Amount Processed In The Past 3 Months (USD Equivalent): 4,416,953 USD • Total Number of Users Processed In The Past 3 Months: 945 • Management fees will officially be charged starting December 25, 2025 📌 Important Statement BitForex has never engaged in any fraudulent or “exit scam” activities.
Any false, misleading, or defamatory statements about BitForex will be pursued through legal channels. On February 27, 2024, several BitForex team members were detained by Chinese authorities for investigation, resulting in a temporary service interruption.
Since July 24, 2024, after regaining system access, the BitForex team has resumed withdrawal processing and over 50% of users’ assets have been successfully withdrawn. All users are required to complete KYC verification and withdraw their assets before December 25, 2025.
Accounts that fail to withdraw by this date will be subject to a management fee. 💰 Management Fee Policy • A 5% monthly fee will be applied to remaining account balances (minimum USD 10) • If the balance is less than USD 10, a flat USD 10 will still apply • Account snapshots and deductions will occur on the 25th of each month • The policy will take effect one month after this announcement • Users who have completed KYC and applied for withdrawal before December 25, 2025 but whose withdrawals remain pending will not be charged the fee • Due to technical upgrades, no management fees will be charged temporarily for the following blockchains: IOTA, EOS, GRIN, MWC, BEAM, QTUM, ZEC 🪙 Platform Operations & Withdrawal Process To ensure full compliance and asset safety, BitForex will implement the following operational changes: 1. Trading functions suspended — all buy/sell operations are disabled 2. New user registration closed — no new accounts will be accepted 3. Deposits suspended — users cannot deposit additional funds 4. All platform products paused — full operational restructuring underway 5. Withdrawals open — only to verified personal or third-party wallets 6. Mandatory KYC — required for all withdrawal requests 🙏 Apology and User Assurance We sincerely apologize for the inconvenience caused by this incident.
BitForex remains fully committed to ensuring the safety of users’ assets and appreciates your understanding and patience during this period. For any account-related issues, please contact us through official channels only: 📧 Official Support Email: support@bitforex.com
🌐 Official Website: bitforex.com ⚠️ PC version only. Mobile version and app are currently unavailable.
Please remain vigilant and beware of scammers. #bitforex

If you have any questions or enquiry please contact our only official email address support@bitforex.com

📢 BitForex Monthly Announcement (November 2025) 📊 Monthly Summary Total Withdrawal Amount Processed Past Three Month(Equivalent In Crypto Assets):[8,930,416 USD] Total Number of Users Processed Past Three Month:[1,975] 📌 Important Statement BitForex has never engaged in any fraudulent or “rug pull” activities. Any false, misleading, or defamatory statements about BitForex will be pursued through legal channels. On February 27, 2024, several BitForex team members were detained by Chinese authorities for investigation, resulting in a temporary service interruption. Since July 24, 2024, after regaining system access, the BitForex team has resumed withdrawal processing and over 50% of users’ assets have been successfully withdrawn. All users are required to complete KYC verification and withdraw their assets before December 25, 2025. Accounts that fail to withdraw by this date will be subject to a management fee. 💰 Management Fee Policy A 5% monthly fee will be applied to remaining account balances (minimum USD 10). If the balance is less than USD 10, a flat USD 10 will still apply. Account snapshots and deductions will occur on the 25th of each month. The policy will take effect one month after this announcement. Users who have completed KYC and applied for withdrawal before December 25, 2025 but whose withdrawals remain pending will not be charged the fee. 🪙 Platform Operations & Withdrawal Process To ensure full compliance and asset safety, BitForex will implement the following operational changes: Trading functions suspended — all buy/sell operations are disabled. New user registration closed — no new accounts will be accepted. Deposits suspended — users cannot deposit additional funds. All platform products paused — full operational restructuring underway. Withdrawals open — only to verified personal or third-party wallets. Mandatory KYC — required for all withdrawal requests. 🙏 Apology and User Assurance We sincerely apologize for the inconvenience caused by this incident. BitForex remains fully committed to ensuring the safety of users’ assets and appreciates your understanding and patience during this period. For any account-related issues, please contact us through official channels only: 📧 Official Support Email: support@bitforex.com 🌐 Official Website: bitforex.com ⚠️ PC version only. Mobile version and app are currently unavailable. Please remain vigilant and beware of scammers. #BitForex

@Bgtron Please contact our official customer support email address: (support@bitforex.com) they will follow up your question

@bitforexcom My withdrawal said failed. It said incorrect address. My address was correct.

Dear BitForex Users, Good day. We would like to express our sincere gratitude for your patience and understanding throughout this process. Currently, our withdrawal process is proceeding smoothly and all the users asset are SAFE ! • The majority of withdrawal requests have been processed successfully, and the remaining requests will be handled in a phased manner. • Due to limited human resources, we will now consolidate all withdrawal requests on a monthly basis and process them 1 to 2 times per month. If you have any account-related issues, questions or enquiry please contact our only official email address support@bitforex.com and visit our only official website bitforex.com Currently only PC version is available, Mobile version and APP is not supported Be Aware Of Scammers ! In the same time Recently, we have observed information circulating online concerning Garrett Jin, a former executive of BitForex. We hereby clarify that BitForex formally concluded its cooperation with Garrett Jin in 2020, and there has been no cooperative relationship between BitForex and him since then. At the same time, we are unable to confirm the authenticity of his personal behaviors and the relevant information currently circulating. We kindly remind all users to exercise caution, carefully identify the nature of such information, and avoid being misled by false content. BitForex reserves all legal rights to initiate legal proceedings against any false information and reports. #BitForex

Be aware of scammers ! please visit our only official website bitforex.com Currently only PC version is available, Mobile version and APP is not supported If you have any questions or enquiry please contact our only official email address support@bitforex.com

Dear Bitforex Users We are aware that while some withdrawal requests have been successfully processed, others remain pending. At present, we are facing a significant shortage of manpower and are working tirelessly to recover assets frozen by a third-party exchange. Please rest assured that we are doing everything within our capacity to expedite this process. In addition, we are diligently working to restore account data and verify user information to ensure accuracy and security. These measures are part of our commitment to resolving the situation as quickly and efficiently as possible. We deeply appreciate your patience and understanding during this challenging time. Best regards, Bitforex Team

Dear BitForex Users, We appreciate your understanding and patience during this period. We have successfully processed withdrawal requests for some users, who have already received their assets. Due to the substantial workload and the need for thorough verification of account information and assets, we will continue to process withdrawals in batches. Additionally, we are actively coordinating with the third-party platform (OKX, Binance) to address the issue of asset freezes, which may affect the withdrawal process for some users. Thank you for your continued understanding and support. BitForex Team #bitforex

Dear BitForex Users, We are currently processing a high volume of withdrawal requests and need additional time to verify account details and other necessary verification. We kindly ask for your patience during this period. Thank you for your understanding and support. #Bitforex

Dear BitForex Users, Thank you for your patience and understanding. We are pleased to announce that the BitForex official website will be live and open for withdrawal applications starting at 24/07/2024 20:00 GMT+8. For more details, please refer to our [official announcement] ( bitforex.com ) If you have any questions or require further assistance, please contact us via our official email(support@bitforex.com). Our customer service team will respond promptly and provide the necessary support. Best regards, The BitForex Team #Bitforex

### SCAM ALERT We have recently noticed an increase in scammers claiming they can help users withdraw their assets from BitForex. **DO NOT BELIEVE THEM** The only way to withdraw your assets is through the official BitForex website when it reopens. If you have any questions, feel free to email us at [support@bitforex.com] Thank you for your understanding.

Dear Bitforex Users, We sincerely apologize for the inconvenience and concerns you have experienced during this period. On February 23, 2024, the Bitforex team was detained and investigated by the Jiangsu Province police in China. This unexpected event caused the platform to become inaccessible, and users were unable to withdraw asset on that day. Due to the sensitive nature of the situation, we were unable to provide timely notifications to our users. After persistent efforts and communication, we are now allowed to announce that the Bitforex platform will reopen soon, exclusively for users to withdraw their asset. The specific details are as follows: 1.Trading Suspension: All trading functions will be suspended, and users will not be able to execute any buy or sell action. 2.Registration Suspension: During this period, new user registrations will be halted. 3.Deposit Suspension: Users will be unable to deposit asset into their platform accounts. 4.Closure of All Platform Service & Products: The platform will cease all types of service & products and undergo a comprehensive rectification. 5.Withdrawal Process: Users will be able to withdraw their assets from the platform to designated personal or external third-party wallets. 6.KYC Verification: Users holding perpetual contracts position will be required to provide KYC (Know Your Customer) documentation, including passport, phone number, and other necessary identification information for withdrawals. We understand that this incident has caused significant inconvenience and distress to our users, and we sincerely apologize for this. We are making every effort to ensure the safety of user assets. If you have any questions or require further assistance, please contact us via our official email (support@bitforex.com). Our customer service team will respond promptly and provide the necessary support. Once again, we extend our sincere apologies and gratitude to all our users. Thank you for your understanding and support. Sincerely, The BitForex Team #bitforex

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