bloreboy

@rorysutherland I heard you on a TikTok short recommending Unreasonable Hospitality. I’m halfway through now and absolutely love it. Do you have other recommendations to try? I’m not in marketing but work in service management.

@Se_Railway The 1328 from New Beckenham just got cancelled on short notice. Is the next train likely to operate?

⚠️UPDATE: Trespasser earlier near #Ladywell: ⚡The electric current to trains has been recharged. 🔀Trains can run again but there are some delays and alterations as we work to return services to normal. 📱Check your train on the live departure boards southeasternrailway.co.uk/travel-informa…

⚠️NEW: Because of a trespasser on the railway: ⚡The electric current in the #Ladywell area has been switched off. ❌Hayes line services cannot currently run. ❌Stopping trains between Charing Cross and Chislehurst are not calling at Lewisham.

@swardley A big part of D&D’s appeal for me has always been the human interaction it drives between the DM and the players, and the joy of solving challenges together. I’ve played a lot of D&D/ D&D-esque video games over the years and BG3 is probably the best in class in the current gen..

Fabulous. There were always two forms of D&D, the tabletop form which mostly focused on rules, tables, figures and precision and is best represented by Baldur's Gate 3. The second form was the more immersive story telling type. This is the later and is the only form of D&D I enjoy ->

@gtsanker I prefer (and ask others) to use terms like: - technical cause vs. Procedural cause - leading cause vs. Contributory cause

I love #ProblemManagement and I still see value in it, but the occurrence of a single #RootCause is so rare in modern systems. #ITOps

@swardley Not a fan of Baldur's Gate 3?

As for the video game of 2023, it has to be CyberPunk 2077 : Phantom Liberty. It is a remarkable recovery. CD Projekt Red has performed something spectacular and the quality of mods created by the community is quite exceptional.

As we close in on the end of 2023, I can quite confidently say that the greatest TV show of 2023 was Kan Eguchi's Sanctuary. If you haven't watched it, it is brilliant - netflix.com/gb/title/81144…

@swardley I saw this yesterday and while I have to spend more time digesting it, my first thought was it was mixing PoVs. The prototype and MVP as scoped & accepted by sell-side/ provider while the POC and Pilot and scoped (jointly or wholly) & accepted by the buy-side/ consumer.

From genesis (proof of concept / prototype) to custom built (prototype / pilot) to your first early products (pilot/MVP). It's far from perfect, but as categorisations go then there is a lot to like in this - linkedin.com/posts/marcellv…

@StuartRance @damonedwards Fair point. IMO there can be many contributing causes some of which might have contributed more than others. So there is a case to be made to call out the causes with higher weight/ impact, ie leading causes.

@bloreboy @damonedwards I find "leading cause" as unhelpful as root cause. I suggest people look for as many of the contributory causes as they can within the constraints that they have

Hello DevOps and SRE peeps... what language are you currently suggesting when someone wants to use the phrase "root cause"?

@swardley Works for me

Is linkedin down? Anyone else having a problem?

@mattberan It's not gone away but isnt regarded as an important ITSM capability any more. As Service Management became relegated to IT Ops/ Service Desk, Demand Management moved to Product/ Agile teams.

My 11yo daughter insisted that we watch her school play recording. I said we would watch it "tomorrow" and that she should tell me when it's "tomorrow". Felt like I was in a @neilhimself children's book involving a portal to a magical land where everyday words are jumbled up.

@Beckenham do you know if there will a Wimbledon viewing gallery set up on Beckenham Green this year?

@rob_england But … if you make the canary more tolerant to toxic conditions … umm, that doesn’t help the miners does it?

@itsm_tools @StuartRance In. Yo. Face @StuartRance !

For the first time since 2017, @StuartRance's Service Availability article has been knocked off our number 1 spot. Our most read article of 2023 so far belongs to @bloreboy covering everything you need to know about ITIL 4. buff.ly/3P0umCH #ITSM #ServiceDesk #ITIL4

Agile #ITSM ~ @bloreboy #SITS

@itsm_tools Ah ok I was looking for it in the J section

@bloreboy It's #5 when I look at the list

Are you looking for a new #ITSM tool? If so, do you know what your options are? Here @ITSM_tools provides an overview of 42 ITSM tools to suit organizations of all different sizes and ITSM maturity. #ServiceDesk buff.ly/3ILPIAq

@2B_orry @itSMFUK @RobAkershoek A spiritual successor to @StuartRance !

@bloreboy @itSMFUK @RobAkershoek He has just raised the bar for flamboyant on brand dressing! 😉

First session of the second day @itSMFUK is the snazzily dressed @RobAkershoek who is fresh from his audition as The Riddler!

@itSMFUK who won what last night (I only know about @gamingpaul)?

Katrina Macdermid explains what Human Centred Design is all about @itSMFUK #itsm22