BookWormsZA

@__Shezi @NetflixSA I’ve never been so defeated. 😞

We need this episode @NetflixSA !! It’s URGENT! Wake up the lawyers!! Hhaybo!!!!

@ViuMENA how do we get premium, I followed the steps and my shmoney is gone but I am still not premium 🥹🥹🥹🥹

@dramacoolcom Never been so heartbroken. 💔 what am I supposed to do with myself now.

Wait!!! I need to know the researchers that worked with Stephanie Soo for this Thabo Bester case. I am screaming! She is my true crime queen!

@MWEBTweets @KallisTaswell @vumatel @Payfast Whuuu guys you were waiting for me to tell you what’s happening? So you’ve known what was happening but kept giving me zero solutions. Payfast must fix the issue still but while other people are waiting, let them know that there’s an alternative way which is a Mastercard. Be real

@bookworms_za @KallisTaswell @vumatel @Payfast Hi BookWormsZA! Not everyone has Capitec accounts. Clients using FNB, Standard Bank and we also picked up Discovery clients affected. The solution might work for you since you have Capitec but we still need to liaise with PayFast to fix the other bank accounts.

What a mess y’all have been @vumatel @Payfast @MWEBTweets an absolute menace. I can’t believe you @vumatel for having one form of payment with Mweb. It’s 2024 and I can’t even get a second payment option? Now all I have to do is pray that @Payfast comes right? Sis!

@MWEBTweets @KallisTaswell @vumatel @Payfast Your billing team would have taken forever. Payfast replied and gave me a solution in five minutes after I begged your agents on the phone to reach out to Payfast. Y’all deserve Vhaghar 😑

@bookworms_za @KallisTaswell @vumatel @Payfast Hi BookWormsZA! Thank you for getting back to us and letting us know how you solve your query. Our billing team is still liaising with PayFast though.

@KallisTaswell @vumatel @Payfast @MWEBTweets Love, I’ve actually solved it. So Payfast has a technical problem with Visa cards, I reached out to payfast to try find out how I can solve this and they confirmed to me that Capitec works and I did the payment using a Capitec card.

@bookworms_za @vumatel @Payfast @MWEBTweets It is now my 29th day without a Fibre connection. Between, Mweb, Vuma and Payfast I don't know anymore. Worst thing I am stuck with you. In this day and age it is totally unacceptable.

@MWEBTweets @vumatel @Payfast y’all are so lucky that I don’t own a dragon and this is not Dragonstone. 😑

@MWEBTweets @KallisTaswell @vumatel @Payfast Pls, your agents also don’t know how to solve this. Please stop. Unless we are talking to a chat bot here.

@KallisTaswell @bookworms_za @vumatel @Payfast Hi, You can chat with an agent using Live Chat available on our Help Site. Please go to: help.mweb.co.za Look for the chat/message icon at the bottom right. Please note: Agents are available from 8:00 am to 4:30 pm Monday to Friday. Thank you!

@KallisTaswell @vumatel @Payfast @MWEBTweets @MWEBTweets @Payfast @vumatel this is so unacceptable to be honest. Like I am want this to get solved because there’s no way that I can’t pay for my account if the payfast link isn’t working. A voucher? An alternative plan?

@vumatel But the payfast payment link has Vumatel on it? Please be serious. This below is my problem, I’m trying to make a payment and I keep getting this error. I’ve tried to do this with my bank on the line with me and Paysfast isn’t even attempting to charge my card.

@bookworms_za Hi, BookWormsZA as an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.

@vumatel My ISP doesn’t know what’s wrong as well. Please check with Payfast! I have been saying this for the past three days !

@bookworms_za Hi, BookWormsZA kindly make contact with your ISP for assistance with a new payment link.

@MWEBTweets As I’ve said, I submitted the form on Thursday. I am waiting for your OTP department to call me to confirm my number as it looks like I can’t call them. That’s my last resort to make this payment.

@bookworms_za Hi, please refer to the DM we sent you regarding the OTP change process.

@MWEBTweets sigh.

@MWEBTweets Please, nudge your password department to call me or please give me their line so that I can change my OTP number and update my card details myself because I khant! I submitted the form on Thursday.

@bookworms_za Hi, You can chat with an agent using Live Chat available on our Help Site. Please go to: help.mweb.co.za Look for the chat/message icon at the bottom right. Please note: Agents are available from 8:00 am to 4:30 pm Monday to Friday. Thank you!

@MWEBTweets It’s frustrating that I am still trying and begging your support to help me solve this and zero solutions. I don’t even know what to do anymore.

@MWEBTweets @Payfast @vumatel please hey! Please!

@Payfast @MWEBTweets So vile! Waited for 30 minutes and my call got cut now your customer care lines are all closed!!!!! It’s 9AM?

Your agents don’t also know what’s happening, no one knows what’s happening because my bank says no attempt to even make a payment has been made. So that leaves me to ask @Payfast my dear! What’s happening? @MWEBTweets not having multiple ways to make payment is horrible btw

@MWEBTweets @Payfast @vumatel something is happening with one of your services because I keep trying to make a payment for my WiFi services through a link from Mweb and it keeps saying 3D secure is unsuccessful. It’s not my cards, I’ve called my bank to troubleshoot.

@MWEBTweets 🥹🥹🥹🥹 No winning for me whatsoever. Do y’all have to be less customer friendly? Like? Day two of trying to pay my account and change the payment details. I know you’ll bore me.