Boost Mobile Care

Hi there Duke, we’re really sorry to hear you’re having issues with your data — we know how important it is to stay connected. Often times it’s a simple fix, please try the troubleshooting steps below, and if the problem continues, don’t hesitate to send us a message. We’ll do everything we can to get it resolved for you as quickly as possible! 👉 spr.ly/6015B6Z1yl -Hannah S.

@boostmobile worst internet speed service if you run out of your high speed data. Why even bother with the low speed that literally does nothing so your customer service can say thats my problem want to buy more high speed...? How about fixing the products you offer!

@sonicb17 Hello, We apologize for your recent experience with Boost. If you would like to share more information about what is happening, please send us a DM. Thank you! - D.P.

@BoostCare I just don't understand not being able to use the esim 2. I understand why on esim1. I imagine boost ain't the only one out there that does this.

@boostmobile I just switched and am kinda disappointed in the international roaming. Only 1gb. And that's it. No more. I was through that in a day and a half. At least then let me use the second sim on my leased phone. I bought 5 GB for my trip. Nope. Can't use. No refunds either

@Apex_Queen44 Hi there! We’re sorry to hear this and completely understand your frustration. Please send us a message with a few more details about what’s going on so we can work toward a solution for you. We’re here to help! -H.S

Wishing I had not started a phone please with @boostmobile they suck and they lie cant change my plan through the app the option is not there wont let me change it over the phone either and now when I call they disconnect me everytime. This is stupid .

@testing10296 @testing10296 We're so sorry to hear this, Ron! We're going to be sending you a DM. Meet us there, so we can get these billing issues sorted out, ASAP. -NP

@BoostCare What’s wrong with my bill, ya’ll double charged me this month 😾

Hi Beaazii, thank you for bringing this to our attention and for being a valued customer. Here at Boost Mobile, we strive to provide the best service and quality, and we apologize for the inconvenience this is causing. Please send us a private message so we can take a closer look at your account and service. -D.W

@BoostCare what did yall do to you guys service, service been horrible ass as hell these last few days.

Hi Architect3301, We understand your concern and want to help get this resolved. For security purposes, certain actions—like unlocking an account—do require verification to protect your information. We’re here to assist and ensure this is handled properly. Please send us a private message so we can guide you through the verification process. -D.W

@boostmobile @DishTV_India you all want an id to unlock my account that you locked out? I bet you you will be eating this one. @FCC @FBIDirectorKash time to do some real work buddy.

🌡️ PHONE OVERHEATING? Find out why devices get too hot and how to protect yours from damage in our latest guide. 🔗 Boost Blog: spr.ly/6018B6nInQ

⚠️ STAY VIGILANT AGAINST FRAUD: Protecting your personal information is a top priority. Fraudsters often use "phishing"—fake emails, texts, or calls—to try and gain access to your account or identity. Here is how you can stay secure: ✅ Never share your account PIN or passwords with anyone ✅ Avoid clicking links in unexpected or suspicious messages ✅ Use the My Boost app to monitor your account activity regularly If you suspect your account has been compromised: ➜ Change your account PIN and password immediately ➜ Report the activity by calling 833-502-6678 ➜ Chat with a support agent through the My Boost app #BoostMobileCare 🔗 Official Fraud Prevention Guide ⬇️ ⬇️ ⬇️ spr.ly/6014B6nIpG

@pvpiidiego Hello, Thank you for contacting us. Could you kindly send us a DM so we can investigate this further for you? Thank you! - D.P.

ngl @boostmobile I just paid my phone bill and my phone still moving slow … thinking about switching to @TMobile heard it’s quicker over there 😂👀

@borgranta Hi borgranta. We appreciate you bringing this concern to our attention and understand the importance of accessible support options. We take accessibility seriously and are continuously working to improve how we support all customers. -D.W

@BoostCare @peter_adderton You need to offer an email option so that someone that can’t speak due to disability is not forced to file complaints with the FCC and ADA as well as suing in court for disability discrimination.

This is Wrong @BoostCare make leaving seamless We made it easy for customers to move to another carrier at @mobileXus If we haven’t earned your business or you’ve found a provider that works better for you,you don’t need to call anyone. You can do it all in the app in minutes.

Looking to adjust your plan? 💡 Learn how you can make changes online anytime. Learn more here: spr.ly/6185B6KJ6H #BoostMobileCare

We appreciate your feedback, Peter, and understand how important a smooth experience is. Some actions, like transferring your number, require additional verification to help keep your account secure. For service transfers, you’ll need to contact our Customer Care team by phone. If you need any assistance, we’re here to help. -D.W

@BoostCare You can verify in the App you know it's not 1990.

Hi, I’m really sorry to hear about this experience—that’s definitely not how we want you to feel when reaching out for support. I completely understand how frustrating and concerning it must be to be told something that doesn’t match what you’re seeing, especially when it involves your billing information. We take this seriously and want to help get clarity and a proper resolution for you. Please send us a private message with your account details so we can take a closer look and work on resolving this as quickly as possible. We appreciate you bringing this to our attention and want to make things right -J.D.

@BoostMobile, why is your support gaslighting me? 🚩 Agent Mahitab said my card was gone while I was looking RIGHT at it on my screen. When I called out the trash service, they just said "Sure, no problem!" Stop holding my billing info hostage. 🚮 #BoostMobile #ScamAlert

@greentea_789 Thank you for your patience. To transfer your number to a different carrier, this process must be completed through our Customer Care team at (833) 502-6678. They will assist you with canceling your service and providing your transfer PIN. We’re sorry to see you go!

📶 THE BILLING BREAKDOWN Noticed your total is slightly higher than your plan price? Your Boost rate is flat, but mandatory taxes are added based on your ZIP. These slides explain the federal and local fees required by law. For a full list of every tax type and what they cover, you can visit our official support site below. 🔗 Taxes & Fees Explained: spr.ly/6181B6uNO3 #BoostMobileCare

@flexiblevers Hey there Mark, Thank you for reaching out to us and being part of the Boost Family. I am sorry to hear that you are receiving these messages repeatedly, it can also mean that you may be getting texts from someone, and it is advising you it is blocked. -R.M.

@boostmobile when one of your customers hasn’t paid their bill why the F do you send this message “Free Msg: Receiver 1XXXXXXXXXX unable to receive message - Message Blocking is active” SIXTEEN TIMES OVER THE COURSE OF TWO DAYS when all I did was text their broke ass ONCE

@jdsnypes2112 Thank you for bringing this to our attention—this is not the experience we want you to have. Please send us a private message so we can take a closer look at your account and service and work toward a resolution. -D.W

@BoostCare your service is down for almost 24 hrs now

@FartBoxHotBoxer Hello, Thank you for getting in touch. Have you had a conversation with someone on the phone regarding your refund request? This message is subject to our privacy policy and will be recorded. spr.ly/6019B6r0qL