Brian Begley

For years, customer service has been reactive by default. With agentic AI in Dynamics 365 Customer Service, teams can finally get ahead of issues—resolving problems before customers need to reach out. I break down what this means in practice here: 👉 okt.to/kRjESa

After years of consulting on Dynamics 365, I can say this confidently: low adoption isn’t a training problem. It’s a usability problem. 🔗 okt.to/fsj2J9

From what I’ve seen, most Dynamics 365 problems aren’t technology problems—they’re optimization problems. When CRM aligns with real workflows, everything changes. okt.to/dS3ECz

I’ve seen sales AI hype come and go. This feels different. Dynamics 365 Sales AI Agents work inside the sales process—and that’s why they matter. Read more 👇 okt.to/fWugkw #Dynamics365 #SalesAI

Seen many Dynamics 365 release waves. This one stands out—but only for teams that actually use and trust their CRM. Here’s why 👇 okt.to/jmwEvR #Dynamics365 #MicrosoftCopilot

I’ve seen too many teams hit Q2 with a CRM that isn’t ready. Before small issues turn into big ones, run this Dynamics 365 readiness check: 👉 okt.to/B349Js #Dynamics365 #CRM #Q2Planning

Great customer experience doesn’t happen by accident. I wrote this on how Dynamics 365 Contact Center helps teams deliver faster, more personal service—without complexity. If CX matters to your business, check out 👉 okt.to/0wS3dc #Dynamics365 #CustomerExperience #CX

More training won’t fix Dynamics 365 adoption if the system is hard to use. Adoption is a design problem—not a training one. 👉 okt.to/Epk01r

Too many teams measure customer satisfaction but don’t act on it. CSAT works when it’s timely, simple, and connected to real follow‑up. Here’s why I think it’s a metric every business should be paying attention to: 👉 okt.to/LG0O5I

One of the biggest barriers to getting value from Copilot isn’t technology — it’s language. Understanding the terminology changes how people prompt, interpret, and trust AI. Here’s why I think speaking Copilot fluently matters: okt.to/YEq3lI

March is all about stronger customer connections 🌷 Our latest Newsletter dives into: ✅ Building better customer relationships ✅ Measuring real customer sentiment ✅ Staying on top of every interaction in D365 CRM made easy. Results made real. 👉 okt.to/mKWMfc

In working closely with sales teams, I keep seeing the same thing: the biggest gains come from clarity and focus, not more activity. From my experience, here’s how Dynamics 365 Sales helps sellers work smarter: okt.to/x1QOz4

Most CRM teams don’t need more features — they need to use the right ones better. Here are a few Dynamics 365 CE features I see teams underuse (and why they matter): okt.to/suECI6

February Newsletter is out! From decluttering your CRM pipeline to automating tasks with Copilot Studio, this month’s edition is packed with actionable insights you can use right away. 📖 Read it here: okt.to/j0Kqz1

Work IQ = Smarter Workflows + Better Insights 💡 Microsoft Ignite 2025 shows how this metric will transform productivity. Brian Begley explains the use cases: 👉 okt.to/Gfdvx1 #MicrosoftIgnite #WorkIQ #FutureOfWork #AI

Brian Begley from enCloud9 shares his perspective on the updates from Microsoft Ignite 2025: what matters most and why these updates are shaping the future of work. #MicrosoftIgnite #FutureOfWork #AIAgents #Copilot #enCloud9 Read the full blog: 🔗 okt.to/6vRoHi

AI Agents. Copilot. Frontier Firms. 🚀 Microsoft Ignite 2025 is shaping the future of work—and Brian Begley from enCloud9 explains why these innovations matter. Read more: okt.to/KGiW73 #MicrosoftIgnite #Copilot #AI #FutureOfWork

Turn surveys into action. Automate follow-ups and insights with Customer Voice + Dynamics 365. okt.to/3lqnaD #Dynamics365 #CRM #Automation

Our December Newsletter is all about the latest updates and announcements from #Microsoft Ignite2025 including affordable AI for SMBs, Copilot pricing, and game-changing innovations in #Dynamics365. 👉 Dive into the details: okt.to/aoWFpR #AIforBusiness #enCloud9