Brown Thomas

@juliankulkarni We are sorry to hear this. Please DM your contact details and a member of customer service will be in touch with you.

@brownthomas I went into your shop on Grafton street to buy a Barbour jacket. Nobody there to help find me the correct size! It’s sad - great shop but without properly trained staff retail will die! I left with nothing very disappointed. #customerservicezero #customerService

@Shelby_1107 Hi there, please DM your contact details. A member of customer service will look into this for you.

@brownthomas I have an issue with an order and have been advised, via WhatsApp, to contact Customer Service. Unfortunately, I cannot make contact, can you advise please.

@bossmomajo Hi Jo, please DM your contact details. A member of customer service will look into this for you.

@brownthomas I ordered an item on 27/12, due for delivery 02/01. Item has not been delivered and I have had no update. I've left 2 voicemails, sent a what's app and an email, and had no response. You've also disabled your online chat. Can someone please come back to me urgently?

Treat Yourself. There is no time like the present, to treat yourself or someone else.   Enjoy up to 25% off* almost everything in store and online.   #BrownThomas *Terms and conditions apply

@ColumbaMd Hi there, we are very sorry to hear this. Please DM your contact details, a member of our team will be in touch.

@dazarini @CCPCIreland Hi there, please follow the below link to discuss this issue with customer service brownthomas.com/contactus/

Victoria Beckham Beauty. Launching in our Grafton Street store this Thursday, the feeling of luxury from first sight to last swipe, sweep or dab is nearly here. Tap the link below to shop now. bit.ly/BTVictoriaBeck… #BrownThomas #VictoriaBeckhamBeauty

@moloney_melissa @sophiegrenham Hi Melissa, we are very sorry to hear this. Please DM your contact details.

@sophiegrenham Retail, & sales in general, is an art, straddling the line between being attentive but not overbearing. Recently disappointed @brownthomas, early Sat am; looking for new makeup & open to suggestion. Literally every counter staff was on their phone. Shop open>youre on! Spent €0!

Do you think it's bad for staff to talk among themselves or carry on a conversation when one of them is serving a customer? When I worked in retail, we were majorly discouraged from doing that. It looks like they don't have your full attention.

What's New. Designed with your health and wellness in mind, shop #Adanola now in our Dundrum store and online. Shop here bit.ly/BTAdanola #BrownThomas

@amfeeley Hi there, please follow the below link to contact customer service. help.brownthomas.com/hc/en-gb/reque…

@brownthomas is it possible get an answer to a question I posed to to your customer service on WhatsApp but was never answered. It has to be the worst service I have ever encountered

CREATE 2024. Now in its 14th year, CREATE presents 26 exceptional and creative designers from ready-to-wear to shoes, accessories, millinery and jewellery on Level 3 of our Grafton Street store. Read more bit.ly/BTCreateMeetTh… #BrownThomas #CREATE

@ellen_moreau Hi Ellen, we are sorry to hear about the delay. Our customer service team will be in touch as soon as possible.

@brownthomas you have THE worst online customer service! For a 5 star company your customer service is 1 star at best! A month of whatsapping with so many people and still no resolution of your mistake with my €850 order!

The new Éadach collection at @brownthomas Create. Always a pleasure to be there 💚 #IrishDesign

"You just burst with pride when you walk in somewhere like this," says stylist Irene O’Brien @brownthomas #CREATE rte.ie/lifestyle/fash…

CREATE has returned, celebrating the very best in Irish design. Now in its 14th year, CREATE presents 26 exceptional and creative designers from ready-to-wear to shoes, accessories, millinery and jewellery on Level 3 of our Grafton Street store. #BrownThomas #CREATE

Join Charlotte Tilbury’s Artists, as they delve into Charlottes NEWEST! Innovation, of her complexion heros this Thursday from 6.30pm. Tickets are €75 redeemable and takes place at Edition Cafe, Brown Thomas Grafton Street. https://bit.lyBtCharlotteTilburyMasterclass

The Woman Of The Hour. Introducing Nicola Coughlan for SKIMS. Everyone’s favourite romantic lead has entered her Skims's Soft Lounge era.⁠ ⁠ Explore the collection in store and online.⁠ bit.ly/BTSKIMS ⁠ #BrownThomas⁠ #NicolaCoughlan #SKIMS

Join us and explore the range of innovative, sustainable Miele appliances at Miele’s demonstration day and cooking showcase this Saturday from 11am. This event is complimentary to attend and is taking place on Level 3 in Brown Thomas Grafton Street. #BrownThomas

@teeelliott_tee Hi there, please enter the details below. A member of the team will look into this for you. help.brownthomas.com/hc/en-gb/reque…

@brownthomas Who's or where should I bring attention to, My BT app doesn't seem to work. Permanently have an item in my checkout. I tried to reinstall the app the same occurred.

Discover the new COMÈTE fragrance and LES EXCLUSIFS DE CHANEL line at a special CHANEL masterclass hosted by fragrance expert Alice Du Parcq this Thursday from 10.30am at Browns Brasserie, Brown Thomas Grafton Street. €75 booking fee is redeemable bit.ly/BTChanelMaster…

@pippa_b @trinnylondon @DundrumTC Hi Philippa, please follow the below link. The team will be in touch as soon as possible. help.brownthomas.com/hc/en-gb/reque…