bw62
43 posts


@bw625 Hi! We are sorry to hear this. Please DM us this info so we can work on a solution! -BWW Care
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@bw625 The baggage service office will be open when you arrive into ILM.
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@AmericanAir
Right now in the air from Dallas Ft W to Wilmington NC.
Why are 2 of my bags already in Wilmington? Looks like they got sent on an earlier flight that I was never booked on.
Hopefully luggage services will still be open when I land at 11pm.
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@AmericanAir
I did not get his name. The crew member that “took” me out of the priority check in line, and helped speed things along for my family, one of the nicest AA employee I’ve met. Denver around 6am. Talked Keystone resort.
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@Pkc808 We're thankful to have you as our loyal customer! If you need to make a last minute purchase or two, the annual accrual year is open through tomorrow.
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I’ve exclusively flown @AmericanAir for 2-3 trips/month, for the last 4 yrs. Exec Plat status is not easy to earn just by flying. They screwed up a res of mine, resulting in me losing the LPs and missing status by 6k pts, and basically said “oops, but oh well.” Awesome.
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@ccfc1986 You'll need to speak directly with our Baggage Team on the ground, where they'll guide you on making a report!
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Hey @AmericanAir - my bags didn't make it onto my plane. Based on the bag status in the app. What do we do? We have a cruise tomorrow at 11am!
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@AmericanAir I did. But only because i showed them where it was by using my phone to detect the Air Tag. Flight arrived at 1030, I received the bag 12:45, and damaged
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@bw625 Our DEN team reached out. We just want to verify that you did receive your bag?
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Hey @AmericanAir
Flew into Denver on Sunday 2/22. Lucky i had an Air Tag on my luggage. I had a snowboard that “fell off the cart” or was left by the luggage crew at the gate.
l located and showed the AA lost luggage crew where it was
Without that Air Tag, still be lost.
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@AmericanAir I gave the delayed luggage claim number to AA staff. I reported the delay. i did not report online
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@bw625 We’re very sorry this happened. Our team works hard to ensure bags are handled with care, and we’re sorry that wasn’t the case here. We’ve shared your feedback with our DEN team so they can take a closer look and address this internally.
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@davidclowery Lived on Grove
The widow maker chilli at Texas Wisconsin was heat!
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Gut wrenching decisions during the annual garage clean out! Are we still keeping old cassettes? It’s my whole life in a box. Feels wring to let it go 😫 #help #keep? #oldiesbutgoodies
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