By Miles

It's four years to the day since our pay-by-mile policies became available to the public. 🎂🥂 It's been an epic journey. And since then, we've helped thousands of drivers who don't do epic journeys themselves, find a fairer way to pay for their #CarInsurance.

@ProfessorFunky Hi, thanks for getting in touch. Sorry to hear that! If your Mum would like to get in touch with us we will be happy to look into this further 😊️ She can call us on 0330 088 3838 - our phone lines are open from 10am - 4pm, Monday-Friday. Alternatively, our live chat function...

@bymiles hello, couldn’t even get a quick quote from you for my pensioner Mum. Is this an age thing?

@Violettuce Thanks so much bringing this to our attention! If you can email support@bymiles.co.uk we can happily discuss your renewal options with you 🙂

@bymiles how come the mileage rate I've been quoted has gone up so high? That's 370% since 2023.

@TheEvilHood Hi, thanks for getting in touch! The per mile rate is unique to each policy, so to find out what it would be for you, head over to bymiles.co.uk and complete a quote online. Then just email support@bymiles.co.uk with your car reg if you have any queries about your qu...

@bymiles Ref mileage rebate…what rate are unused miles paid at?

@Aimee_Knowles I'm sorry to hear that! Would you be able to send us an email at support@bymiles.co.uk? We can then help take a look at the new car you're interested in and provide you with more information about the quote

@bymiles hi I am trying to do a new insurance quote to see the cost of a car I am looking at getting I have a policy currently with you. I am unable for some reason to get an insurance quote from you for the new car at the moment ?

@RizwanH79470694 Hi Rizwan, thanks for getting in touch. I'm sorry to hear that the number of miles you have been billed on your statement is showing more than usual and I can certainly take a look into this for you. Can you send a DM with your car reg, date of birth and postcode please?

@bymiles Is it just me or is my car making journeys all over london without leaving my borough. 600 miles this month by doing 1/2 mile trip to the station. No way to complain either.

It's four years to the day since our pay-by-mile policies became available to the public. 🎂🥂 It's been an epic journey. And since then, we've helped thousands of drivers who don't do epic journeys themselves, find a fairer way to pay for their #CarInsurance.

@JoeyLeeDevon Hi , we're really sorry to hear about your recent claims experience. Could you please reach out to us via email at support@bymiles.co.uk? We can then help conduct an internal investigation for more information.

@bymiles You are a disgrace! Someone crashed into my car 19 days ago and took responsibility immediately. I still have no courtesy car and your agent just hung up on me after putting me on hold to ask a managers advice after a 35 minute wait.

As we head into party season, how well do you know the rules on drink driving? 🥂🚫🚗 How many units can you legally drink before driving? #Driving #RoadSafety #CarInsurance

@NickSubver5ion Thanks so much for the lovely feedback! If you have any queries, or if we can help with anything else, just write to support@bymiles.co.uk with your car reg plate and we'll take a look for you. In the meantime, have a great day!

@bymiles just sent my renewal info and in 10 years of driving this is the first time an insurance company has lowered the cost without me having to call up and argue with someone. Bravo @bymiles 👏👏

How are you feeling about the news that the 5p fuel duty cut is staying in place? Will it make a difference to you? ❓❓❓ #CarOwnership #Budget25 #Budget2025 #Driving #CarInsurance

Question time: How often do you have to renew your driving licence? 🤔🤔🤔 (If you're a driving know-it-all but don't do many miles, our pay-by-mile cover could be for you. Get a quote and see). bymiles.co.uk #Quiz #GeneralKnowledge #Driving #CarInsurance

@stuartjross Hi there, thanks for getting in touch! I'm sorry to hear we weren't able to renew your policy with us this year.. Would you be able to get in touch via email by contacting us on support@bymiles.co.uk? We can then help take a look into the renewal of your policy and hopefully g...

@bymiles morning guys. Had an email from You saying that you couldn't renew my insurance due to you being a smaller provider and being restricted. 😔 Love your service and concept. Can't I just get a new quote from you? 🙏🏻

@Narg_Jeezy My pleasure! If there's anything else you need, please be sure to give us a shout

@bymiles if I sell my car a month into my policy, can I get a partial refund if I pay for my insurance annually?

@Narg_Jeezy Hi . Unlike other insurers, we allow our members to cancel at any time. Although we'd be sad to see you go, you can cancel at any time during your policy (whether in 14 days or not) and you will receive a pro-rata refund (meaning you only pay for the number of days you've used...

@Danielw107 Apologies for the issue you're having Daniel. Please could you get in touch with us so we can look into this for you? Best wishes, Rhys help.bymiles.co.uk/hc/en-us/artic…

@bymiles returned tracker using the return label and bag given and checked tracking and its pending because royal mail has been told not to deliver it to that address, is the address on the label wrong that I was sent out?

@Jay88010276 Thanks for getting in touch over the weekend. I would be happy help with this query! Please can you write to support@bymiles.co.uk with your car reg, date of birth and post code, so we can look up your policy and respond directly. Many thanks, Sofia, The By Miles Team.

@bymiles Made a incorrect start date told only way was to cancel . Was quoted 1 to 2 days refund via text chat . Cancelled policy Invoice for refund wasn't showing full refund missing 50 for the box that hadn't even been received since I cancelled right away same day I noticed the error

Happy #WorldHappinessDay 🌞 At By Miles, the satisfaction of our members is our priority, and according to @FairerFinanceUK our members are some of the happiest around. Check out our recent blog to find out why. ow.ly/yofm50QQ3v4

Do you think it's fair to up test charges for those struggling to pass their test? ❓❓ And what are your driving test stories? (Everyone's got one...) tinyurl.com/bdertvvf #Driving #DrivingTest #DrivingLicense

@D3andZinc Unfortunately, we currently only provide car insurance for drivers based in England, Scotland or Wales at the moment. We don't yet cover vehicles for Northern Irish residents. We hope to add this cover and insure other types of vehicles as we grow.

@bymiles Do you also offer van insurance and cover Northern Ireland?

@Violettuce Hi there! Our Miles Tracker, mighty as it is, unfortunately can't yet tell when your car is on the back of a truck! If you can send an email to support@bymiles.co.uk we can look at getting this trip removed for you 🙂

@bymiles Ah mate, does sitting on a tow truck to the mechanics really count? 🥲

With statistics suggesting around 20% of all serious road accidents involve a young driver, @GOVUK are looking at introducing stricter rules for this age group. 💪🏾⚖️ What do you think? Is it fair to treat younger drivers differently? #Safety #CarInsurance

@KeighleyWest thanks for getting in touch. I'm sorry we're not able to renew your policy. Acceptance criteria can change for any number of reasons with our underwriters. If you'd like us to look into this for you, please write to support@bymiles.co.uk with your car details. Many thanks, Sofia

@bymiles been a customer for years, low mileage, due for renewal and been REFUSED due to something to do with change of under righting 🤬🤬🤬🤬