Call In Studio

Receiving SMS/Text Messages is now available for your shows/meetings: callinstudio.com/how-it-works/s…

We had a lot of requests for this new feature: Our host/screener WebRTC interface has been updated to allow selecting detected input/output devices on your computer, and a volume slider.

@RealBrianRobert We are contemplating a solution like this. For now, using WebRTC for the host call is your best solution.

@callinstudio Any chance of a plug-in for OBS? Or a virtual audio?

Bonus credit update: deposits of $250 and $500 now get bonuses of $10 and $25 (formerly $15/$50). 10% credits on monthly usage great than $150 are available to monthly billing customers, which is now fully operational. See: callinstudio.com/how-it-works/p…

We've reworked our audio recording download process. In the past, some very long recordings would fail and we've had to fix them manually. This rework should solve that problem and those recordings should be available as soon as they are posted to our system.

For those taking voicemails, we've now enabled caller name lookups as an option ($0.03/call).

@Marigattos We received your message and the issue has been resolved. Fastest way to get support is emailing directly (which you did) or calling our help line.

@callinstudio Hi! We’re having issues with our screener capabilities, but I’m unable to send a DM on X. I’ve sent an email to mail@callinstudio.com with more details. Any help would be appreciated :)

For shows/meetings that take voicemails offline, we've restored 'transcribe VM' functionality. Voicemail transcription is now FREE!! Configure these settings in your show's configuration page.

We've revamp configuring voicemails, which can be done under show settings and in more detail under the 'VMs' tab. For details, see: callinstudio.com/how-it-works/v…

We've updated our speech-to-text functionality, so auto-screen notes will contain punctuation and therefore be more readable. Reminder that auto-screening calls is now FREE for all customers.

This afternoon a configuration error caused call notes not to display on the console (or disappear if they were already there) for a couple of hours. This issue has been resolved.

We discovered a bug where outbound host calls (e.g., to Zoom or a phone # you specify) where you show/meeting is set to record, would not record properly and result in an empty recording. We've fixed this moving forward. (WebRTC host calls were not impacted).

We discovered an issue with support line where some customers were getting a busy signal when calling for support. This has been fixed.

The AWS outage and issues from this morning seem mostly resolved now, so our services should be fully operational again.

Amazon's widespread AWS outage this morning has impacted some of our service providers, so there may be intermittent issues with calls and WebRTC not being able to connect or are unresponsive.

We had a brief outage this morning for about 6 minutes around 9am. All services are restored now.

We've rolled out an update to our call console which features more robust error reporting (especially if you're having network issues) and refined updating of the console, to improve stability.

NEW FEATURE: In 'Custom Prompts' callers can hear the number of callers in the queue. "There are X callers in the queue." You can enable this feature in Custom Prompts using the 'caller_instructions_callsinqueue' prompt (it is disabled by default).

BUG FIX: Now if the screener loses or drops their connection, callers will hear a message that the screener has been disconnected, and the call is placed back into the Call-In Queue.

BUG FIX: We resolved and issue where if a call screener and a caller (or multiple callers) are being screened in the 'Screening Room', and the call screener connection is dropped, the callers would be 'lost' in the system and no longer hear the show/meeting or hold music. 1/2