CGA Experience

📣 New Video Launch: How CGA Transforms Customer Experience Discover how our proven tools support every stage of your customer-centric journey. 🎬 Watch the full video here: youtu.be/X3oa08pnjD8?fe… #CustomerExperience #CXStrategy #BusinessGrowth #NavigatorsOfExperience

🎉Celebrating 24 Years of CX Excellence To mark our 24th anniversary, we’re sharing 24 key lessons we’ve learned along the way — from empathy to ethical CX, from tech to trust. Read the full article here ⬇️ lnkd.in/gssCDcQk #CGA24 #CustomerExperience #CXLeadership #CX

Has your business lost the human touch? Join us for our FREE webinar to learn how to strike the perfect balance between automation and empathy. Register now ➡️ lnkd.in/eEqdj2Ej #cgaexperience #empathy #CX #CustomerExperience #CustomerCentricity #AI #automation

🏚️ What’s next for tenant engagement in UK housing? TSMs shine a light on tenant voices, but what’s the why behind the scores? At CGA, we help you dig deeper with: ➡️Journey mapping ➡️Empathy training ➡️Smart segmentation More: cgaexperience.com/social-housing/ #SocialHousing #Housing25

Join us for our free webinar to learn how to strike the perfect balance between automation and empathy. For further details and registration, please click here: @4b88c780-aa52-407f-9192-17ad9c0d523d" target="_blank" rel="nofollow noopener">events.teams.microsoft.com/event/3cf42993… #cgaexperience #empathy #CX #CustomerExperience #CustomerCentricity #AI #automation

Our CEO, Chris Garthwaite, is looking forward to speaking on this topic next week and bringing his wealth of knowledge on designing and delivering human customer experiences. #HumanisingDigital #Empathy #CX #CXStrategy

Humanising Digital: Why Empathy Still Matters in CX In a world of automation and AI, are we forgetting the one thing that customers really want? A human connection. Find out more in our recent blog post: cgaexperience.com/2025/04/16/hum… #CustomerExperience #HumanCentredDesign #Empathy

📣 We are recruiting! 📣 We are looking to recruit a Head of Sales and Business Development . Find out more here ⬇️ cgaexperience.com/about-us/caree… #NewJob #Recruitment #SalesJob #BusinessDevelopment

Listen to Chris Garthwaite, CGA's CEO and Cecilia Crossley from Uplifting People discuss how the power of empathy can transform leadership and organisations on the latest How HR Leaders Change The World podcast: open.spotify.com/episode/2pRKwD… #Empathy #NavigatorsOfExperience

2024 has been an incredible year for CGA. From exciting new business wins to celebrating not one but TWO award victories, we've grown and achieved so much. None of this would have been possible without our amazing clients. Here’s to building on this momentum in 2025! #CX

Our greetings card is based on empathy, a topic close to our hearts. The ability to see, hear, and feel the world through another’s eyes not only connects and strengthens us, but reminds us of the kindness that unites us all.

From all of us here at CGA Experience, we would like to wish you a joyful and peaceful holiday and a bright start to the year ahead! The team will be taking a well-deserved break next week, so our office will be closed from 12pm on Christmas Eve until 9am on Thursday 2nd January.

cgaexperience.com/our-services/c… #12DaysOfCXmas #CX #CustomerExperience #NavigatorsOfExperience

Finally, we bring you Leadership Coaching and Development. If you’re going to deliver a consistent on-brand customer experience, everyone needs to be on board – including your leadership team. We can help them navigate your organisation through its transformation.

cgaexperience.com/our-services/e… #12DaysOfCXmas #CX #CustomerExperience #NavigatorsOfExperience

Employee Engagement is today’s focus. Employees can impact the customer experience – and we don’t just mean your customer-facing staff. With our XcellenceTM wheel, we can help your entire team develop the experience, skills and attitude to deliver the desired customer outcomes.

cgaexperience.com/our-services/e… #12DaysOfCXmas #CX #CustomerExperience #NavigatorsOfExperience

It’s Day 10 and here’s our expertise in Experience Design and Process Redesign. Your customer pain points are often caused by clunky outdated internal processes – so let’s start with your customer’s point of view and redesign them for everyone’s benefit.

cgaexperience.com/our-services/c… #12DaysOfCXmas #CX #CustomerExperience #NavigatorsOfExperience

Let’s talk about Customer Satisfaction Metrics. As they say, what gets measured gets acted on, but there’s a limit to how much you can afford to pester your customers for opinions. So let us design a customer experience metric programme that suits your business & your customers.