charlotte chell

@northernassist 18:29 Leeds to Harrogate!

@charlotte_chell Sorry to hear this, Charlotte. Which service was this, please? ^TW

@northernassist delayed delayed delayed delayed! Not even shocked I've been sat on the train waiting to leave the station for the last 40mins! #NorthernFail

@gemmadayphoto @CIsbister @mescalinehutson @pwel11 @sarahmat09 @GardeningExpres I did but only after sending multiple messages on Facebook, email, Twitter and Instagram, I also wrote a review on Google! They say they are now sending out a replacement in 3-5days but I won't hold my breath! Hope you get your sorted 🤞

@northernassist You can't help unless you magically run a service that works and is on time! I'm aware you run an amended service on strike days but that doesn't mean I can amended my working hours to fit around your train schedule!! You keep hiking the prices up and the service gets worse!!!!

@charlotte_chell Hi Charlotte. Sorry to hear this, I understand your frustration. We run services on strike days, we just run to an amended timetable. Where do you travel to/from please? Let us know if we can help. ^MA

⚠ RMT UNION STRIKE ACTION planned for Tuesday 19, Thursday 21 & Saturday 23 June ⚠ You can find more details here: bit.ly/2DemWEJ We will update our feed with timetables as soon as they're finalised

@GardeningExpres did as I was asked replied asap with all the requested details and still no reply and no replacement plant!! The customer service is a joke!!

@GardeningExpres So I've wasted my time here again? What is the point in having twitter as a contact if you can't fix anything? I need someone to sort this for me on Monday as so far I have been extremely unhappy with the customer service provided!

@charlotte_chell Please complete this outcome with our service team, as I’m unable to action anything, I do not have access to individual customers accounts etc (new GDPR rules, our team will resolve however)

@GardeningExpres any danger of anyone actually answering my query? This is now the 5th time I've contacted!! #deadplant

@GardeningExpres Great so you will send me a new one asap

@charlotte_chell Very sorry to see this, not the norm, something untoward must have happened in trabsitvas we’d neber ship out like that!

@GardeningExpres #dead

@GardeningExpres I have sent photos and my details as requested on Facebook please just reply to this

@GardeningExpres I sent it on Thursday this is rediculous my plant arrived dead!! And it's taken all these messages to get someone to reply to Me! I just want a new plant sending asap

@GardeningExpres I have done this and also on fb!! Numerous times!!

@charlotte_chell If you need to contact us, please do so thru our contact centre here: gardeningexpress.co.uk/gardening-expr… we can’t enter dialogue on Twitter, many thanks

@northernassist Is it too much to ask that the trains run on time? The fares go up and the service gets worse! #commuterproblems #TrainDelay #whatarewepayingfor

@zooplusUK Yes my order number is 108376873 thanks

@DPDCustomerCare how is leaving a parcel in a communal wheelie bin a 'safe place?' And disgustingly unhygienic!!!!!

@RoyalMail 🤔 looks like the postman doesn't know what 'please do not bend means' that or he can't read 😠

@YodelOnline Well you've not answered my question! Or confirmed that it won't be happening again! I have never specified a safe place to leave parcels so why your driver thinks this is acceptable is beyond me!