Chasm Group

Shared services are often asked to deliver efficiency and impact under the same structure. It sounds reasonable. It rarely works. Two different kinds of work are being managed as one. linkedin.com/pulse/producti… #Leadership

Qualities to look for in exceptional performers include resourcefulness, ability to develop a following among their customers, and a propensity to become trusted advisors because of their ability to wear well over time with their customers and prospects. chasmgroup.com/b2b-saas-the-u…

The task of defining or refining your ICP (Ideal Customer Profile) has recently become a recognized high priority for management teams in scaleups and even maturing tech companies. chasmgroup.com/b2b-market-str… #B2B #MarketStrategy

AI ROI is not coming from automation alone. Prior systems relied on predefined rules. AI allows systems to adapt in real time as conditions change, which opens a different path to value. linkedin.com/pulse/agentic-… #AI #TechStrategy

Too many #B2B platform scaleups claim an impressive list of household-name ‘customers’, none of which has yet committed significantly because they don’t see sufficient value. This is not a sustainable model. A key missing link is orchestration... chasmgroup.com/without-astute…

Why are churn rates in B2B #SaaS companies high, and expansion in major accounts haphazard? Management teams are over-investing in Land strategy while under-investing in Expand opportunity, as well as in the efforts to ensure customers Renew. chasmgroup.com/b2b-saas-one-b…

In this interview Chasm Group Managing Director, Tom Kippola discusses the importance of mission statements and how to create your own. chasmgroup.com/how-to-craft-a…

Democracy runs on more than institutions. Shared values carry the system when rules fall short. Fairness governs personal dealings, while justice governs public life. Both sustain democratic norms. linkedin.com/pulse/democrac… #Democracy

Explore the power of #TechInnovation with Paul Wiefels, Chasm Group Managing Director on the @AmplifiedGroup podcast. In this discussion, Paul delves into the evolving technological landscape to demystify the concept of #PlatformSelling. chasmgroup.com/tech-competiti…

Having a strong point of view based on carefully thought-through insight puts companies in a unique position to guide customers toward solving a painful problem – and being handsomely rewarded for doing so with much larger contracts. chasmgroup.com/b2b-saas-why-s… #b2b #SaaS

A new venture gets asked for a revenue forecast. At that stage, revenue is noise. But the forecast shapes behavior. Early initiatives win by building leverage. linkedin.com/pulse/managing… #Innovation #Leadership

If you aren’t fixing someone’s Leaky Pipe, it’s time to re-assess your value proposition, and excavate deep into the key business processes of one of your major market segments to look for a suitable leak to fix. chasmgroup.com/if-youre-not-f… #MarketSegmentation

#CustomerSuccess is a broken promise in 95% of tech companies. CEOs, CROs and sales teams are generally preoccupied with chasing new logos, and scarce CSMs scramble to minimize churn and secure upsells. chasmgroup.com/why-nows-the-t… #enterprise #saas

Europe grounded the self in reason. Asia dissolved or universalized it. America asked whether it works. Three traditions. One persistent question: what kind of self sustains a life under pressure? linkedin.com/pulse/nature-s… #Philosophy #Identity #Pragmatism

All young tech companies are aware of the need to harness their scarce resources while trying to conquer the world, but few can resist the temptation to try to do too many things and serve too many different types of customer, too fast. chasmgroup.com/the-scaleup-jo…

There’s a strong correlation between company growth stalling and the onset of CEO burnout – rather like when playing football or rugby, chasing the ball feels much more tiring than running with it. chasmgroup.com/the-scaleup-jo… #JobSatisfaction #WorkLifeBalance

We keep saying “AI” as if it were one thing. It is not. Predictive. Generative. Agentic. Agent-to-agent. Four species. Different economics. Different risks. If we want sound strategy, we need conceptual precision. linkedin.com/pulse/four-spe… #AI #Innovation

In comparing UK & US Tech Companies there are six points where we can begin to understand whether or not British companies can measure up against their US counterparts, or even supersede them in effectiveness if not always in size and scale. chasmgroup.com/uk-vs-us-tech-…

Truth sounds simple until you try to define it. In a dialogue with CoPilot, I explored the major theories of truth and the tensions beneath them: My working view: truth is a constraint imposed by reality, accessed through models. linkedin.com/pulse/my-dialo… #AI #Philosophy

Companies in #ScaleUp mode do not yet have a commonly acknowledged framework or clearly defined set of best practices to help them mitigate the risks as they seek to grow from little or no scale to larger scale. chasmgroup.com/scaling-up-is-… #startup #entrepreneur