Chatwoot

Search just got a big upgrade 🚀 It is now faster and support filters. You can now filter messages by sender, inbox, and time range in Global Search. This makes it easy to run precise queries, like finding messages that mention “refund” from a specific customer over the last two weeks.

chatwoot.com/blog/captain-a… We are introducing AI credit billing for Captain. Clearer usage, predictable spend, and AI that scales with your team.

As the year winds down, we wanted to pause and say this. Support work doesn’t always get applause. It’s steady, sometimes messy, often invisible. But it’s real work, done by real people, every single day. This year, you showed up for customers in moments that mattered. Every reply, every follow-up, every conversation added up. This Year in Review is our small way of saying thank you. We are grateful you chose Chatwoot and trusted us to be part of your inbox. Onward to 2026. ❤️

@OMarciovieira Sorry about this. Your thread got auto-resolved suspecting spam, so it didn’t show up on our end. We’ve found it and sent a response now.

@chatwootapp I have been trying to contact your support all day, and I haven't received any response. What else do I have to do to get help?

@AuthenticS4940 We are working on it. It would be available soon.

@chatwootapp Hi Chatwoot Team, I would like to ask how I can enable voice chat in Chatwoot. Does Chatwoot support built-in voice calling or voice message features? If so, could you please let me know how to activate it, or what integrations I need to use? Thank you!

Over the past few months, we have noticed something interesting, many of our paid customers have been bringing in new users. They’ve been telling their peers, communities, and clients about Chatwoot. We’ve never had an affiliate program before, but it felt like the right time to change that. We are launching the Chatwoot Affiliate Program — a simple way to reward the people who already believe in us. chwt.app/cloud-partners

@chatwootapp For those interested, we recently helped onboard a customer on Captain V2 (launching soon) and they are really excited about it. DMs open if you wish to try the best AI support agent out there :)

Made my day 🥹

We’re currently seeing degraded performance on @chatwootapp due to an ongoing issue affecting AWS services in us-east-1 region. Our team is actively monitoring the situation and working to minimize any impact. status.chatwoot.com/incident/191

Did you see the Chatwoot truck in SF today?

@stonecharioteer @_svs_ Welcome 🎊

#career update. I'm joining @chatwootapp, interviewed there through @_svs_. Great culture, solid engineering. And, of course, `it "uses #ruby" { puts "❤️💎" }` For more roles, visit recruit.svs.io/companies/chat…

A new Captain update is rolling out soon. Captain now supports complex scenarios, not just simple QnA flows. Here’s what’s coming: Scenario automation: You can define multiple situations and how each should be handled automatically. Expanded functions: Captain can now access more parts of Chatwoot and external systems to complete tasks end-to-end. Bring your own tools: Use our tools interface to connect your favorite apps or internal APIs. The update is now available in beta, reach out to our support team if you’d like to enable it.

25,000 stars on GitHub! Thanks to everyone who made this possible.

Just migrated from Crisp to @chatwootapp, took 10 minutes and saves a bunch of recurring cost. Highly recommend Chatwoot for anyone who wants to test out a live chat widget on their website with a slack integration without shelling $

We’re upgrading our infrastructure to boost performance and reliability. This is a non-blocking change. No action is needed from your side. If you notice any temporary disruptions, rest assured we’re on it. Thanks for your patience!

@0xAliL Both are coming by the end of the month. Maybe calls as well, pssst ;).

@chatwootapp Waiting for Whatsapp coexistence and Whatsapp flow support!

📣 WhatsApp Campaigns (alpha) We’re starting to roll out support for WhatsApp campaigns in Chatwoot. This feature lets you send pre-approved WhatsApp message templates to a selected list of contacts—perfect for sending reminders, updates, or promotions.

@fayazara @Team_Name Thanks, fixing it now.

@chatwootapp @Team_Name Site navbar is broken

A few focused updates rolled out this week: – Tag entire teams in private notes using @team_name – See customer locations shared via WhatsApp (Twilio) – Track which agent linked a Linear issue chwt.app/team-mentions