Chris Taylor
148 posts
Chris Taylor
@christaylorcx
VP of Customer Ops @Tyk_io | Supporting critical API Infrastructure & delighting users in B2B tech | Customer Success, Experience, Support Remote work advocate
Remote Katılım Ağustos 2020
474 Takip Edilen257 Takipçiler
you all called us crazy and we will never forget
Reuters@Reuters
Scientists in New Mexico are giving dead birds a new life with an unconventional approach to wildlife research — converting them into drones
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dub-API if you will
I’ll be running this event next week on #dubai - come chat API management
#apimanagement #api #dubaitech
Tyk@tyk_io
We'll be having our first in-person meetup next week in Dubai! 🇦🇪 Join us to talk about the essentials of API management on the 25th of January, 7 pm (GST). Register now! tykio.info/3IXM9rk
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Do you think this model could be useful for auditing your customer service organisation?
There's a more detailed summary in this blog: linkedin.com/pulse/service-…
#servqual #customerservice #customerexperience
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📞 The Communication Gap
The last gap is the communications gap. It’s essentially the service you promise, through your brand and marketing vs the service actually delivered.
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SERVQUAL or the service quality gap model is a useful tool I've used in a bunch of different roles to identify gaps in my customer experiences processes.
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What do you do to build better relationships, remotely?
#remotework
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📌 Understand how you like to communicate, and respect other's preferences. At Tyk we have a 'Library of Me' homepage where folks can outline how they like to work in our remote environment.
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Whenever someone new joins my team, or the business, I always say the same thing about remote async work.
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