Customer.io Status

Resolved: Our engineers have resolved this issue. Thank you very much for your patience! stspg.io/43n8wrg93gh5?u…

Monitoring: We have a resolution in place now and are continuing to monitor. stspg.io/43n8wrg93gh5?u…

Identified: Our engineers are looking into an issue that may be causing some customers in the EU to experience errors in the UI, as well as delays with processing and message delivery. We greatly appreciate your patience while we work… stspg.io/43n8wrg93gh5?u…

Resolved: This incident has been resolved. stspg.io/3bd72p1vyvfk?u…

Resolved: This issue is now resolved. We greatly appreciate your patience while we investigated. stspg.io/0n45tbkjs670?u…

Monitoring: A fix has been implemented and we are monitoring the results. stspg.io/0n45tbkjs670?u…

Investigating: Our engineers are currently investigating an issue where message sending is delayed. We thank you for your patience and will be back with another update as soon as possible. stspg.io/0n45tbkjs670?u…

Resolved: This incident has been resolved. stspg.io/yjsrr8v3px03?u…

Identified: Our team is aware of and has identified an issue that is causing our App API to return a 500 error when attempting to download custom exports. We're working on getting a resolution in place, and appreciate your patience. stspg.io/yjsrr8v3px03?u…

Resolved: Between 16:00 UTC January 13th and 08:00 UTC January 14th our team was alerted to an issue causing long delays completing Salesforce syncs. The issue has now been resolved and we are continuing to monitor. stspg.io/jspsth37g3p2?u…

Resolved: This incident has been resolved. stspg.io/l0nz1k65n078?u…

Monitoring: A fix has been implemented and we are monitoring the results. stspg.io/l0nz1k65n078?u…

Investigating: We identified a recent change that might cause data delays for some customers in the US. We are currently investigating. stspg.io/l0nz1k65n078?u…

Resolved: This incident has been resolved. stspg.io/73jlp4d5crkl?u…

Identified: The issue has been identified and we're working towards a resolution now. Thank you for your patience! stspg.io/73jlp4d5crkl?u…

Investigating: Our engineers are looking into this issue now. We sincerely apologize for the inconvenience. stspg.io/73jlp4d5crkl?u…

We published a postmortem on our November 24th incident: stspg.io/r5v6g5h58lr9

We published a postmortem on our December 8th incident: stspg.io/28zb33nyyy7n

Resolved: This incident has been resolved. stspg.io/28zb33nyyy7n?u…

Identified: The issue has been identified and a fix is being implemented. stspg.io/28zb33nyyy7n?u…

Resolved: The team has identified the issue and released a fix. stspg.io/52ryj56bnjct?u…

Investigating: We are continuing to investigate this issue. stspg.io/52ryj56bnjct?u…

Investigating: We are currently investigating an issue preventing the in-app message editor from loading in some accounts. stspg.io/52ryj56bnjct?u…