Clare Bermingham

@lucybradley2012 @AskAIB Goodluck - I stayed on hold until 2 hours 10 mins and they then cut me off!

@clarebermo @AskAIB I'm an hour and a half too, worst customer service in Ireland!!!

@AskAIB I am currently on hold 51 minutes and counting to get a hold on my card lifted while I’m on holiday… how can I get support quicker I need to use my card??

@AskAIB after holding for 2 hours 10 mins and 12 seconds you have now disconnected my call. How can you treat people like this.

@AskAIB unless the whole of Ireland are calling your customer support there is no reason anyone should be waiting 2+ hours to gain access back to their own money!!!!

@PeterDGiles @AskAIB I’m 1hr 52 and counting… maybe they’ve all gone on lunch 🤷🏻‍♀️

@clarebermo @AskAIB Yeah. 1 he 21 mins was the wait

@AskAIB whats happened to your phone service. Really gone downhill fast. Every time I call I'm waiting and waiting. Currently, 46 minutes waiting to get through to card services

@AskAIB Thanks I sent a message 22 mins ago can someone please take a look?? I’ve now been holding on the phone for 1 hour 31….. I need access to my card ASAP

@clarebermo Hi Clare, We are sorry for the delay in answering your calls. We are experiencing a higher than normal volume of calls at the moment. Can you please DM us your query and we will try our best to assist you. We do apologise for any inconvenience caused. Thanks, JC twitter.com/messages/compo…

@PeterDGiles @AskAIB Did you eventually get through??? I’m on hold for card services for over an hour now contemplating just giving up but my card is blocked so I need help from them!!!

@AskAIB Unfortunately this is normal these days. What steps are AIB putting in place to avoid this? 1:15 now

@ASOS you have the worst customer experience I have ever encountered. Continuously failing on next day delivery and then can’t even manage to deliver a package late either. Contacting customer service is pointless as you are just asked to wait 24 hours each time. Shocking.

@StormandCouture @AerLingus Yes he went to the airport as no one was answering our tweets/calls and @AerLingus still hadn’t contacted him. The girl at the check-in desk put him on standby and he got a seat on the 6.45 to Dublin this evening.

@AerLingus are you sending a rescue flight for those whose flight was cancelled yesterday afternoon? My uncle hasn’t been contacted about a new flight and we have tried to call/message you for 21 hours. Very frightening for people to be in this situation. My uncle is on his own.

@AerLingus I have been on hold for 2hrs 20mins about a flight that was cancelled from Tenerife this evening for my uncle. I know you are experiencing high call volumes but do you know the average wait time? I don’t want to hang up after nearly 2.5hrs if I am close.

It's all just so bad #xfactor