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Dear users,
We understand your concerns and would like to reassure you that protecting user assets is always CoinEx’s highest priority. CoinEx does not withhold, freeze, or use users’ assets without legitimate reason.
In certain cases, deposits may require additional review before they can be processed. During this process, the assets may not be credited or returned to the originating address immediately. Once sufficient information has been provided to verify asset ownership and transaction details, our team will proceed with the next steps in accordance with applicable laws and regulatory requirements.
If your deposit is currently under review, please submit a support ticket through CoinEx’s official customer support channel and provide your UID, TXID, along with any relevant information and supporting documents requested by our team. Providing complete and accurate information from the beginning will help us complete the verification process more efficiently.
Due to the recent increase in related support requests, each case must be reviewed individually, which may result in longer processing times than usual. We sincerely apologize for the inconvenience and appreciate your patience while our team works to resolve each case as quickly as possible.
To help avoid additional delays, we recommend waiting until your current case has been resolved before making further deposits, submitting duplicate tickets, or transferring assets from platforms or addresses that may trigger additional review.
Thank you for your understanding, patience, and cooperation.
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