Jens 🌙🎵

Looking for 1 or 2 GA for Sept 7 or 8 if anyone is interested in selling 🥺🙏

@haneIizabeth Whoa, any tips on getting these? Was it just reloading the page and getting lucky?

1x for 26th!

@rylmrtns Hey, I'm still looking for 1 GA for Sep 8, but I don't have anything to trade unfortunately. If you're up for selling instead of trading (now or in the future), let me know, thank you!!!

Shooting my shot, does anyone have 1x GA for Coldplay Wembley on 08/09 willing to sell? Thank you :))

@HoiDianne 5 hours! 16:45 AMS time

In how many hours does Coldplay start

@askyfullofbands Open a chat with DHL, send them the UQ number and ask if they can check anything, that's the best first start imo.

@coldplayjens They sent me a UQ number for my package today, asking me to go ask my local post offices whether they have it (which sounds ridiculous to me because no way it will be there), but is there something I can actually do with it? Do you know?

Final update: I received my order thanks to the help of @debswild. If you're in the same, or similar situation, please try and escalate your issue with customer support. Don't settle for just a refund if they claim to have shipped out your order. 1/2

@askyfullofbands I'm so sorry for this, something must have gone wrong on their side. I still don't believe they sent out these orders since we are quite a large group. Don't accept the refund and elevate the issue to their leadership.

It‘s all so ridiculous. Until today they‘ve been claiming they sent my order out on the 4th of October and now, months later, after a „thorough investigation“, they‘re suddenly saying it‘s been shipped on the 24th of October. I mean!? Just acknowledge your mistake

Sooo… After months of going back and forth with BSI customer service I finally got A REFUND for my Notebook Edition when I specifically asked for a replacement. They can‘t replace it due to the „company policy“??? Make it make sense 😭 I just wanna receive what I ordered

Update: After asking BSI Merch for a tracking code of my parcel, they replied: “Unfortunately due to a rare technical error, I am unable to pull up your order's UQ number at this time” What a circus, my theory of it never being sent in the first place intensifies.

@_MoonMusic @debswild @coldplay Oh thanks for that!! I don’t see it anywhere though… maybe only US because I’m looking at the EU store

@coldplayjens @debswild @coldplay Hey, I’m really sorry to hear this, my order was lost too. I wanted to let you know, in case you didn’t already, that they’ve just restocked the notebook edition vinyl, so hopefully you can get hold of that, even if we’ve both missed out on the signed print!

So, BSI "lost" my order (I don't believe they ever shipped it), and cannot replace them so now I just can't get the signed LP and notebook edition even though I pre-ordered the exact moment it went live on coldplay.com. Please please help @debswild @coldplay 😢

Or the time they cancelled my MOTS autographed CD because they couldn't process the payment after CONFIRMING that my order and payment were succesful. They never resolved this unfortunately

@debswild @coldplay Or the time I had to pay 30 euros for customs for the Higher Power single of 6 euros, all while ordering from the EU store. Eventually they resolved this situation, luckily

@neasty_16 @coldplay Same here 😕 @coldplay @debswild

Almost 2 months since the release of MOON MUSiC and I still didn’t received my PREORDERED LP.. On top of that, BSI don’t reply to my mails anymore 😕 Phil if you’re reading that, i truly need your help ´cause this LP & Signed Card means a lot to me ! @coldplay RT appreciated 🙏🏼

“””thorough””” investigation

Can’t make this up… How is this so difficult @debswild @coldplay

@snaaedisb @coldplay @debswild Yeah :(

@coldplayjens @coldplay @debswild Have you already sent an email to Debs?

Still haven't received my Moon Music order that I pre-ordered on June 17... I really hope if it got lost somehow, I'm still able to get a signed vinyl :( @coldplay @debswild