Joanna Clark Simpson

Wondering what @PissedConsumer is all about? Watch this video where our hosts Daniel and Elliott explain how reviews help both consumers & companies! 💬 Every voice matters. Explore how to make it heard. 📺 youtu.be/1C6mbEarPIc #ConsumerAdvocacy #Reviews #Feedback #CX

New York’s cash acceptance law goes into effect on March 20. A full breakdown of what the law covers is compiled by @pissedconsumer in a video below. #ConsumerRights #ConsumerProtection #CustomerExperience #CashPayments #CustomerService #CashLaw #Cash youtu.be/jXeZzlxqYUQ

Today is Stop Bad Customer Service Day — a reminder that every frustrating experience a consumer shares is more than a complaint. A perfect day to commit to listening and serving better. #StopBadCustomerServiceDay #CustomerExperience #ConsumerRights #CX #CustomerService

Have you ever been followed by Elon #Musk or messaged by Brad #Pitt? These interactions may seem exciting, but many people unknowingly fall victim to #scammers who use celebrity names to deceive them. Read more about #celebrity #scams: joannacs.substack.com/p/celebrity-im…

What happens when one complaint stops being just one voice? A single complaint can look like isolated noise. So @pissedconsumer built a way for people to add their voices together in a solution-focused format - introduced Collective Complaints. Read more: help-center.pissedconsumer.com/collective-com…

Online #banking promises speed, lower fees, and full control from your phone. But consumer #feedback tells a more complex story. Users report having issues that affect their daily routines, trust, and #money management. Read more: joannacs.substack.com/p/is-your-onli…

How satisfied were consumers after contacting customer service? SkipTheDishes and Uber Eats show how poor service can quickly damage trust, highlighting challenges in food delivery support. Read more: help-center.pissedconsumer.com/best-and-worst…

New: Amazon's top grocery executive addressed the closure of its homegrown brick-and-mortar grocery chains in a memo to staffers. The business is strong, but Amazon needs to make "more deliberate choices" to win over shoppers, Jason Buechel said. cnbc.com/2026/01/27/ama…

- Fast checkout that makes it easy to overlook the final step. - “Free trial” or “sample” language can feel like a sign-up but turns into a paid #order. - Pre-selected add-ons (warranties, memberships) inflate totals. What’s one #checkout moment that creates the most confusion?

#Refund requests aren’t always about “buyer’s remorse.” A pattern I keep seeing in #online #retail #complaints is simpler: people didn’t realize they were completing a purchase. How does that happen? 👉 #onlineshopping

#Bots aren’t the real problem in customer #support. Getting stuck when #automation can’t fix your issue is. As @pissedconsumer found out, in 2025 feedback, #Hulu, #Netflix, #HBO Max, Sky TV (and #Amazon) did better once humans stepped in. More: joannacs.substack.com/p/best-and-wor…

Middle-class #car #shopping in 2026 is about the total cost of ownership: repairs, #insurance, #fuel, depreciation, and repeat #dealership visits. @GOBankingRates breaks down 5 categories that can strain a household budget. gobankingrates.com/saving-money/c…

I pulled the #2025 top-performing posts from my Substack #newsletter, Consumer News & Trends, and the same themes kept showing up: product changes, tariff-related #charges, and #support systems that made resolution harder than it should be. #consumers joannacs.substack.com/p/2025-recap-t…

Wishing you all a Happy New Year! 🥳 May 2026 bring you happiness, success, and all the things that make life brighter. Cheers to new beginnings! 🎆✨ #NewYear #NewYear2026 #HappyHolidays #Holidays #PissedConsumer

🎅🎉#Holiday season is a goldmine for #scammers, as it's easy to let our guard down. In between holiday prep, take a moment and check out my article on #Amazon mystery box #scams. Learn the scammers' tactics and what you can do to protect yourself. joannacs.substack.com/p/why-amazon-m…

A $20 #credit is a small gesture. But #YouTubeTV subscribers describe the fallout from the #Disney carriage dispute. Some say they never received the credit after applying. Others saw the #discount and found unexpected #charges on the same statement. joannacs.substack.com/p/youtube-tvs-…

With #Thanksgiving around the corner, I’m looking at how #consumers are adjusting their #celebration and #shopping habits to keep things affordable. #inflation #holidays #holidayseason joannacs.substack.com/p/thanksgiving…

Article by @marcykreiter for @FoodInstitute highlights a growing trend of Black Friday losing its appeal. Consumers become strategic and choose to shop earlier. The shift away from #BlackFriday is clear: 57% of consumers state this event is not relevant. foodinstitute.com/focus/black-fr…

When the federal #government pauses, the disruption can ripple into #consumer lives. Recent #reviews on @pissedconsumer how #shutdown caused payment trouble, cancelled plans, and blocked access to basic consumer protections. Read more: joannacs.substack.com/p/the-shutdown…

Temu or Shein for holiday shopping? The low prices and sheer volume of goods on both sites is appealing, but are they the right choice for customers looking for how to shop wisely? help-center.pissedconsumer.com/temu-vs-shein/

Yesterday, I reached 100 subs at Consumer News & Trends on #Substack! 🎉 We’re building a #community focused on sharing #insights and discussing the #challenges we all face as #consumers. Subscribe here 👉: joannacs.substack.com Join the chat 👉: substack.com/chat/2324413