Convey

One of the most underrated parts of enterprise AI is getting your team bought in. Dominic Miraglia is taking a unique tack: evangelizing, incentivizing, and even compensating his team based on hours saved with @conveyAI. This win-win strategy is yielding huge dividends for @savoyaground: - 1,000 hours automated in 4mo; planning for 10,000 by end of year - +40% EBITDA growth YoY driven by efficiency gains - Solving problems like order processing that they struggled with for years by establishing operators as builders. Hear more about Dom’s approach below.

In 2014, DoorDash ran on a guy named Steve. Every dasher shared their location with him on Find My Friends. Order comes in, Steve finds the closest one, texts them. It worked until it didn't. We sat next to him and turned that manual process into software. Steve went on to build and lead our support org. I've spent the last year watching the same pattern play out across every industry. Smart people manually holding critical workflows together because their systems haven't kept up. AI helps, but mostly as an assistant - it makes you faster, it doesn't take work off your plate. That's what we’re building at @conveyAI. Digital teammates that operators train themselves, that run autonomously, and that fully own a process end to end. Today we're out of stealth. Grateful to NBC Universal, Samsara, Faire, TelevisaUnivision, Unity and our other customers who bet on us early. The era of asking your best people to manually run critical business processes is over. The future belongs to the 100x operator.