Cox & Cox

It's 100 Days to Christmas today & we're celebrating all week! ✨

Our Summer Savings event just arrived! bit.ly/2XEsx1J

Our Summer Sale is still on - to welcome in July - but you have to be quick because it ends at midnight on Sunday!

🌞 Feels like the perfect weekend to celebrate Summer! 🌞

@BluebirdPR ​Hi,   Thank you for your email, Apologies for the inconvenience you have faced. ​Can you please share the order number so that we can check the details. ​ If you have any further queries please do not hesitate to contact me. ​ Regards,

@coxandcoxuk I have waited in twice this week & rearranged work & childcare for a delivery which is a no show & no one seems to know where it is. You don't pick up your phone either. Shocking customer service. I won't be buying from you again.

@witherwack99 Hi,   The Company entered into administration on 27 February 2023. The Company's business and certain assets have been bought by Giomani Designs Ltd, however, the purchaser will not be fulfilling outstanding orders. Regards,

@coxandcoxuk Hi, we bought Ravenna Dining Set last year and the table top has been damaged, our fault just hopped you could help with where to find paint to repair the table top, paint flaked a little, thank you Ian

@MrsSwithinbank Sorry i am unable to catch you, with all due respect can you please let me know what is the information you need in detail.

@coxandcoxuk Do you think deliveries should be made at 6.20am in the morning?

Hi @coxandcoxuk, my order was delivered at 6.20am this morning. Would love to know whether you think that’s acceptable as I certainly don’t. Neither did my neighbours, children or dog.

@louise_tangi Hi, Thank you for contacting us. I can confirm that your order has been committed and ready to delivery. For further details check your mentioned email on order. In case of any queries contact us on official email of Cox and Cox Regards, Ayesha

@coxandcoxuk Thank you. Our order was placed 23 April 2023 a18:32pm. Order number 001492891. Items are 3 weathered oak counter stools. Billing address HP201NH.

@coxandcoxuk Very disappointed Place our order on 23 April and had no commications despite two emails regarding delivery. Poor service

@KathleenHeafie1 Good Morning, please do contact our customer support team at customerqueries@coxandcox.co.uk and an agent will be able to assist with your query. Many thanks - Customer Support - Cox & Cox.

@coxandcoxuk Hello please could you find it in you heart to donate some gifts to raise funds for this amazing family. This is a truly heartbreaking situation. gofund.me/a3d28a31

Thankfully muddy routes have turned drier and crispier this week ❄️ Yet warm layers are still very much required - a storage challenge that will remain with us until spring. Elevating the style of your home storage always makes a home scheme better > bit.ly/2XEsx1J

@Richardpcoop Thank you for getting in touch. We have a wide range of stools, please do keep an eye on the website for further stock updates. Many thanks - Cox & Cox.

@coxandcoxuk hi you had some bar stools on your website that said “coming soon” a week or so ago. They are not there now - have they come and gone or was this a teaser for a new range that is due soon (Hope so as they would be perfect for my kitchen). Thanks.

@HelenMcLeod33 Good morning, I have looked into this one for you and we are currently chasing this directly with the supplier to understand when your order will be dispatched to the courier. We will let you know at your earliest convenience. I'm sorry for the inconvenience caused

@coxandcoxuk been waiting 3 months now for a dining table that you state on your website will be delivered in 21 days! Any chance of telling me where my table is? I called you today and was told I would get a call back with some information…..nothing!!

@OhDraney Thank you for your message. Unfortunately, I cannot find any order information in this tweet. Please can I kindly ask that you email customerqueries@coxandcox.co.uk with your question we’ll do our utmost to come back to you as soon as we can? Best wishes, Cox & Cox

@biancalprice I do apologise for any issues you have encountered regarding your order. Please email our customer experience team at customerexperience@coxandcox.co.uk and an agent will be happy to help Many thanks, Cox & Cox Customer Experience.

@robsterno1 I'm sorry you are disappointed with the shipping fee. We use a specialist courier service for this item as it needs extra care during transit to ensure that it reaches you safely. The service option prevents items from sustaining damage during delivery.

@coxandcoxuk you’re delivery charges are extortionate, and if paying a premium like that I’d at least expect next day delivery not over a week from order placement. What do you warrant such fees? I’ll certainly be looking elsewhere in the future.

Which colour would you choose? For interiors in January, those pieces that make the biggest impact are the ones we champion the most - whatever their size! 🏆 > bit.ly/2XEsx1J

@Rebecca18985272 please reply to this chain with your order number and I will reach out via email to provide additional assistance. Many thanks - Mark - Cox & Cox Customer Experience.

@coxandcoxuk Where would you like me to send it?

@coxandcoxuk why no response from customer service on email address given because Returns function will not accept my order number? How else do I get a response? No tel number provided. #poorcustomerservice or #nocustomerservice ?