Cresta

Live customer conversations are no place for agents to learn on the job. Cresta Training Simulator replaces scripted role-play with live, dynamic AI simulations that help human agents practice before going live. Learn more ➡️ cresta.com/blog/cresta-la…

Your next international getaway could start at Booth 801 🌏✈️ Visit Cresta at #Ai4 to book a flight with our AI Agent and enter for a chance to win a REAL international Alaska Airlines flight. See Cresta in action, meet the team, and don't forget to enter! See you there 👋

Baseball season calls for the perfect walk-up song ⚾🎵 In honor of our recent partnership with the New York Mets, we asked a few members of Team Cresta what song they'd choose before stepping up to the plate. Which one gets your vote? 👀

As AI automates more routine interactions, the conversations that reach human agents become even more complex. @cxtodaynews explores why agent readiness is crucial, and how Training Simulator can close skill gaps and improve customer outcomes ➡️ cxtoday.com/contact-center…

@girlxid Agreed 💯

@cresta Training in realistic scenarios can make a huge difference in customer experience. Nicely done! 🚀

Live customer conversations are no place for agents to learn on the job. Cresta Training Simulator replaces scripted role-play with live, dynamic AI simulations that help human agents practice before going live. Learn more ➡️ cresta.com/blog/cresta-la…

@ginacostag_ That's exactly where realistic training can make a huge difference.

@cresta Huge for onboarding. The first few weeks are usually where everything breaks

@VadimStrizheus 🙌

@cresta I was looking for something like this awhile ago, it’s finally here 👀

@shiri_shh Yes! 💯

@cresta Massive win for CX teams. so many orgs would need this.

@alex_prompter That's exactly it. The goal is to make practice feel as realistic and unpredictable as the conversations agents will actually have.

@cresta Underrated detail here is the AI will play a difficult customer way more convincingly than any trainer doing role play ever could. That's the exact rep new agents never get. Great ship.

@ZenithAiLab We think so too! 💯

@cresta A thoughtful upgrade for more effective agent training

@Shruti_0810 Thank you 💯

@cresta Really smart application. Love this direction.

@zaimiri It's a practical way to help agents gain experience!

@cresta Simulating customer interactions is what helps agents build context and confidence. Great tech!

@knowRowan Agreed. Real customers don't follow a script, so training shouldn't either.

@cresta Yeah that's a solid approach. Role play never feels real enough. Simulated practice with actual feedback makes way more sense for training agents tbh 🙌

@leopardracer Exactly. Practice should happen before the live customer call, not during it.

@cresta CX agents are the ones learning on real frustrated customers with zero room for error, not sales calls, this fixes that specific gap

@Suryanshti777 Practice is far more valuable when the cost of mistakes is zero.

@cresta "Learning on the job" is expensive when the customer is the one paying for the mistakes simulated environments for agents seem inevitable

@jimmykim An environment to practice before the stakes are real is a huge advantage.

@cresta This actually makes a lot of sense, a training center for ai agents before it’s showtime!

@cleosoleil Helping agents build confidence before they go live can have a lasting impact on both performance and retention.

@cresta making new agents practice on live customers is exactly why cx turnover is so high. giving them a safe sandbox to fail in first is a massive win for retention.

@Diptish09 It's those unpredictable moments that helps agents build judgement, no just memorize the right answers.

@cresta What stands out to me is replacing predictable role-play with conversations that actually keep agents thinking.

@viipin8 Real customer conversations are unpredictable, so it makes sense for training to be that as well.

@cresta I hadn't thought about training this way before. Simulating unpredictable conversations makes a lot of sense. Well done, team

@TheAIColony It helps remove the gap between training and what agents are actually expected to do on live calls.

@cresta The grading part is the sneaky good bit. It's not just practice, it scores agents on the same criteria as real quality reviews, so managers actually know who's ready.

@ai_for_success Training is much more effective when it's measured the same way as real performance.

@cresta Grading practice sessions using the same AI criteria as live calls makes sense.