Cresta

CCW Australia & New Zealand delivered 🇦🇺🔥🇳🇿 Great to be in Sydney this week connecting with CX leaders and exploring how organizations are leveraging AI to improve both customer and agent experiences. #CCW #CustomerContactWeek #CCWANZ

💭 Accountability drives better customer experience. John Donovan, former CEO of AT&T Communications, shares why contact center costs should be owned at the source and why customer satisfaction matters more than legacy metrics. Full session on demand: cresta.com/wave

🚀 BIG NEWS 🚀 We’re unveiling Knowledge Agent, an agentic assistant that listens in the background, understands live conversation and browser context, and proactively delivers the exact answers agents need in real time. Get more info here: cresta.com/blog/introduci…

Last week we hosted customers and industry leaders at the Porsche Experience Center in LA ☀️🏎️ From pushing limits on the track to great conversations off it, the day was the perfect mix of adrenaline and fun! Thanks to everyone who joined us for the ride 🔥

AI readiness isn’t about buying tools, it’s about building the foundation to use them well. @pascal_bornet breaks down the operational shifts #CX organizations must make before #AI delivers real value. Watch here 👉 hubs.la/Q042p3DR0

Today, @ping_wu joined @CNBC's Dom Chu at the @comcastbusiness Executive Forum to discuss how AI is reshaping #CX. Leaders know #AI is urgent, but many ask where to start. Ping’s take: unlock the insights hidden in customer conversations and fix problems at the source.

🩺 @Tailor_Care partnered with Cresta to standardize patient conversations as they grow, with the goal to create “moments of clarity” in every interaction and build patient trust. Read more ➡️ cresta.com/blog/building-…

💥 BREAK THROUGH 💥 It starts with how you think and how you show up ✅ At RKO, we asked Crestans how they plan to elevate their impact this year; for our customers, for the team, and for themselves. Here's how Team Cresta is planning to break through 👇

PODCAST: The split personality disorder plaguing many brands – Interview with Ping Wu of @Cresta | Adrian Swinscoe adrianswinscoe.com/2026/02/the-sp…

Raise your hand if you spotted Cresta all over downtown LA last week 👀🙌 ICYMI, now you know ⬇️

Now that's what we call dinner with a view 🤩 Our APAC team hosted customers and industry leaders in Sydney last week for an evening of great food, conversation, and a stunning backdrop to match. Thank you to everyone who joined us!

Cue the celebrations 🎉 Cresta has been named to @Forbes America’s Best Startup Employers 2026, recognized for company reputation, employee satisfaction, and growth. HUGE thanks goes to our entire team. This is because of you! Get more info: cresta.com/blog/cresta-na…

On the Punk CX Podcast with @adrianswinscoe, @ping_wu shares why fragmented data, siloed teams, & legacy tech hold brands back. Real CX transformation takes 3 pillars: Analyze every conversation, automate with AI agents, augment human teams. Full episode: open.spotify.com/episode/3zAjml…

Team Cresta representing at ViVE 2026 🌴 🩺 We had a great week connecting with healthcare leaders focused on improving access, operational efficiency, and patient experience. And if you were near the LA Convention Center, you may have spotted our billboards around town 👀

The best of RKO 2026 🏜️💥 Our global GTM teams came together in Phoenix to recalibrate, connect, and raise the bar for the year ahead. Team Cresta is ready 🚀

Cresta sighting in LA for ViVE earlier this week 😍

Cresta RKO 2026 summed up in one word... ENERGY 🔥 And the best part? Hearing what stood out most to the team 💙 Watch the highlight recap 👇

In 2026, AI agents will move beyond automation, reshaping CX around a hybrid workforce. In our upcoming webinar, Pascal Bornet is breaking down what leaders must get right to build human + AI teams with confidence. 🗓️ Feb. 26 ⏰ 11am PT / 2pm ET 🎟️ hubs.ly/Q042n4FZ0

“For real complex businesses, there’s no clean knowledge base ready to be consumed by AI.” @ping_wu, CEO of @cresta, explains how building AI for real operations means designing for messy knowledge, partial automation, and human decision-making. Full episode linked in the comments. Link in the comments.

Revenue Kickoff 2026 is officially underway 🌵🔥 Team Cresta is on the ground in Phoenix and fired up to be together for a week of strategy, alignment, and connection—kicking things off last night with a welcome reception! RKO energy activated ✅