Andrea Francis

@AerLingus Is the DM is the auto-bot that can’t answer questions, or is there human customer support?

@cx_af_ Hello Andrea, thank you for bringing this to our attention. We kindly request that you reach out to us via direct message so that we may provide further assistance with this matter.

.@AerLingus I’m trying to get customer support and I can’t get through to anyone to ask a basic question. Do you have any type of non-automated contact channels where I can speak to someone? The X bot cannot answer my question.