@MTN180 @MTNNG @NgComCommission Same script, same bullshit... I appreciate the effort tho. At least you're always replying, but you guys can be more creative instead of the usual ctr+c and ctr+v
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Cybr0x
12 posts
@cybr0x @MTNNG @NgComCommission I truly understand your concern, and I want to reassure you that your issue is being given the attention it deserves. We are actively working on it and will keep you informed as soon as there is an update. Thank you for your patience and continued trust in MTN. RI
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Day 31 of @MTNNG holding my router hostage and not resolving any issues at hand. They keep stalling with @MTN180 since @NgComCommission is not penalising them for SLA breach.
Cybr0x@cybr0x
Day 29 of @MTNNG not taking responsibility, they've continuously violated their SLA and all they do is respond with the usual "We're looking into it", @NgComCommission please look into this.
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@MTNNG @MTN180 @NgComCommission Only if you guys ready DM, you won't be asking me the same question for the 36th time. But yeah, anything that makes it look like you guys are offering a service
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@cybr0x @MTN180 @NgComCommission We request that you DM the affected router SIM number, as only the ticket ID is not sufficient to carry out the required investigation into your complaint.
We await your response regarding this request. Thank you. ~IZ
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@MTN180 @MTNNG @NgComCommission That is the exact experience you want your customers to have, you guys have a terrible CX. Here's the Ticket Number generated over 30 days ago INC14422114. Look into it and hit me with "We're sorry for any inconvenience"
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@cybr0x @MTNNG @NgComCommission Y’ello! We’re sorry for the delay and inconvenience caused. This isn’t the experience we want for you.
Kindly send us a DM with your router number and details of the issue so we can review the case and follow up for resolution.
Thank you. ~IZ
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Day 29 of @MTNNG not taking responsibility, they've continuously violated their SLA and all they do is respond with the usual "We're looking into it", @NgComCommission please look into this.
Cybr0x@cybr0x
Day 28 of @MTNNG holding my paid 5G router hostage for a simple warranty swap. They have ignored an official @NgComCommission 72-hour mandate (Ref: NCC/CON/-01511). Ticket INC14422114 is dead. @fccpcnigeria, please intervene. They are collecting money for zero service. @MTN180
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Only comment here If you don’t have a blue tick and you’re serious about growing your account visibility.
I’ll pick and gift random followers under the comment section a 3 months blue tick to empower your own growth.
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Cybr0x retweetledi
@MTN180 @MTNNG @NgComCommission @fccpcnigeria Your compliance team is intentionally leveraging front line social media agents as human shields to exhaust customers and illegally withhold paid hardware. Stop the cycle and authorize a replacement. @fccpcnigeria @MTN180
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@cybr0x @MTNNG @NgComCommission @fccpcnigeria Yello, thank you for reaching out. I understand how important this issue is to you, and I want to assure you that we are working to resolve it as quickly as possible. You will be notified once there is an update. Thank you for your patience and for choosing MTN. RI
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Day 28 of @MTNNG holding my paid 5G router hostage for a simple warranty swap. They have ignored an official @NgComCommission 72-hour mandate (Ref: NCC/CON/-01511). Ticket INC14422114 is dead. @fccpcnigeria, please intervene. They are collecting money for zero service. @MTN180
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@MTN180 @MTNNG @NgComCommission @fccpcnigeria Please stop hiding behind automated Tier-1 PR scripts. You have used variations of this exact "working to resolve" template for nearly a month to artificially stall Ticket INC14422114.
The @NgComCommission 72-hour regulatory mandate (NCC/CON/-01511) expired last week.
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Cybr0x retweetledi