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Daniele Catalanotto
2.3K posts

Daniele Catalanotto
@danielec
I'm a Swiss service designer and author. I believe that helping others is one of the nicest hobbies in the world. Co-founder of @sdxjobs
Switzerland Katılım Haziran 2014
670 Takip Edilen827 Takipçiler

Spill it. What weird ways are you using AI meeting notes?
Frank@frank_
question re: AI meeting notes in @NotionHQ have you used it for anything beyond meetings? if so, what’ve you hacked it into? reply in thread pls ❤️ we’re working on custom formats this will open the block up a lot more. you’ll be able to shape your meeting summaries. but it also means you will be able to use it in new ways: quick memos, podcast transcriptions, thought dumps, whatever. curious what else you’d use it for.
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"The participatory budget campaign by the city of Lausanne takes into account a fundamental tenet of Service Design: co-creation." ed.gr/bloq3
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A service design idea explained in under 2 minutes:
ed.gr/blria
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"73% of customers prefer to use a company’s website, instead of using social media, SMS and live chat for support." ed.gr/bnyny
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"The problem I have with creating a personality for your bot is that you sometimes just end up giving traits to your bot which don’t bring any value to the end experience for your user." ed.gr/bloo3
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"We should go back to the observation and research mode from time to times." ed.gr/blrvu
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A service design idea explained in under 2 minutes:
ed.gr/blrii
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"It's a good practice to always include in a 404 page a call to action that brings people further." ed.gr/blrvh
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"By repeating at the end of the announce the key information, the train driver ensures that I have the minimal knowledge needed." ed.gr/blrqz
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"Waiting rooms are little hells on earth, but we can make them better if people get some entertainment in them." ed.gr/blrss
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A bad review next to a good review, like Amazon does it might be smart service-design.co/show-the-bad-r…
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A nice little tip on how to include kids in the service experience ed.gr/bpe9i
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"Users strongly prefer website designs that look both simple low complexity and familiar high prototypicality." ed.gr/blruu
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