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just as a continuation of the complete incompetence Marriott (will not refund a hotel stay that never happened and was cancelled within policy) - @MBonvoyAssist directed me to a promotion for medical alert system @bonvoyed

@MBonvoyAssist the number you have provided directs to a 'promotion' for a medical alert system

@dchen923 Hi Dustin, You may contact a supervisor with Marriott Elite Services at the following 800-399-4249.

@thepointsguy how can @MarriottBonvoy be the best hotel rewards program when their policy is "if a hotel inadvertently charges you for a stay that never happened we may decide we don't want to refund you" @MBonvoyAssist

@MarriottBonvoy @bonvoyed @Marriott @MarriottIntl @ACHotels refuses to provide a refund for a stay that never occurred and was cancelled within policy. @MBonvoyAssist says they are 'researching the case,' but they have been researching for 2.5 months with no resolution

@MBonvoyAssist @MarriottBonvoy Is it really your policy that if you cancel a hotel and you were still charged for it, that the customer just loses the money and won't get a refund? I am a titanium member if that means anything

@MBonvoyAssist @MarriottBonvoy I was charged by hotel without refund. Bonvoy representatives confirmed it was cancelled and I am entitled to refund, but said if hotel refuses to provide refund, I am out of luck. #bonvoyed

@MBonvoyAssist @MarriottBonvoy I had a reservation which was cancelled within the cancellation period. It's been two and a half months, the case is still open and I cannot get a refund with numerous inadvertent closures to the case. Have provided proof of cancellation (1 of 2)