Doug Eby

Super Powerful Primary Care. Session C12. Right now. Crystal ballroom D. #IHIForum

And the IHI National Forum is underway! #IHIForum exciting!!

If you want to know how to optimally get ‘patient voice’ - ask them. Amen!! #Quality2019 #Nuka

Mats and Annette - Jonkoping - “We need to shift our system effort and support from supporting ‘our system’ to the patient’s system!! Amen!! #Quality2019 #Nuka

“The office visit is a dinosaur” Don Berwick. Yes!!!! #quality2019 #nuka

Loving it!!! Berwick trashing measurement. Long live Complex Adaptive Systems!!! Yahoo!!! Messy human relationships!! Adaptive continual modification. Go Don!! #quality2019 #Nuka

I don’t think I’ve ever been to an opening of a serious healthcare conference quite like this one! @SQSFellowship @QualityForum @BMJ_Qual_Saf @jenfrodgers @julie_taggart10 @barnmaf

At Helen Bevan session - fabulous. SCF Nuka - 20 yr natural evolution - 50% asynchronous, 30% synchronous virtual. 20% in person. The ‘new balance’! #quality2019 #Nuka2019

Helen Bevan and Goran Henriks - improvement champions who continue to energize and lead!! #quality2019 #nuka

Dementia - the only high quality plan at large scale that works is specialist people helping generalists do fabulous work in the area they specialize in. Integration centered on individuals and their partnering generalists with specialist woven in!SCF Nuka #quality2019 #nuka

Dementia workshop - What has happened to Medicine when we are more comfortable wiping people’s butts than holding their hands? #quality2019 #nuka

Loving Leitch and Feeley. Unrelenting focus on multi level ‘Agency’. Well done!! #quality19 #nuka.

Feeley and Leitch talking of safety and then they show this photo! Confused... reference to the helmets pretending to protect?? Smile 🤪.

Jason Leitch - never let the truth stand in the way of a good story. Amen!! #quality19 #nuka

Radical concept - selective video and photo from NICU. Just like happens with my wife and our dog at doggie daycare! Someday we will do for humans what we do for dogs! #quality19 #nuka

Jason Leitch - the individual and family are the ‘home’/host/center and the clinical people are the guests!! Amen!! Nuka Customer-Ownership!! #quality19 #nuka

“When i was learning how to be a patient no one was giving me credit in proportion to my effort” #quality19 #nuka

.@DerekFeeleyIHI explains unlocking agency is key to improvement. Download our #PsychologyOfChange white paper to learn more: bit.ly/2BbEYZa @JasonLeitch @QualityForum #Quality2019