Declan Ivory

Today we are making some significant announcements about Fin. We have been building out fin as a 'Customer Agent' with specialised roles and today we are enabling Fin Sales Role for our customers.

Compelling read from @eoghan on the incredible transformation that is taking place @intercom as we see the impact of our AI agent for customer service, Fin.

Hello from London 🏴󠁧󠁢󠁥󠁮󠁧󠁿 Today @samjforde is at the @intercom Fin workshop soaking up brilliant talks like this one from @decivory 🤩

Check out my latest article: Celebrating our AI Agent Fin linkedin.com/pulse/celebrat… via @LinkedIn

On May 21, Built For You goes live - real audience, real talks on what performance looks like in the AI era with leaders in the space like Lovable & Consensys. If you lead a support team, this is worth your time. Join us live on X, May 21 → inter.com/bfyl25x #BFYLondon

New blog alert: we're now sharing our new ideas as much as possible! We had a recent realisation inside Intercom. We’re having the most amazing conversations inside our four walls about building a cutting edge, valuable customer focused AI product, but if you didn’t work here, you’d never know. We’re learning a lot fast, and we think we can help others learn too. So we’re doing a few new things: 1 We’ve launched a *new blog*, where we’ll share some of the latest ideas we have. Link in the comments! 2 We’ve started *building in public* more, sharing early demos of things we’re working on. We’ve shared 3 so far, and you can expect at least 1 a week going forward. 3 We’re also about to launch a dedicated technical AI blog, where our AI team will go deep on the experiments they are running, and what we’re learning. Our goal with these is to hopefully help you learn from what we're doing, get you thinking, and also to start some discussions so we can learn also. We've more to come, watch this space. Link in the comments to the blog where you can also watch our demo videos :)

Compelling viewing - musical pioneer, visual artist, and activist Brian Eno and award-winning actor, author, and comedian Stephen Fry – come together to unpack the profound transformation AI is bringing to our world. youtu.be/Aht2l0wT6pg

Every other month, we package up all the new tech we've just built and bring our product leaders together to demo it to our customers and the world. We call these shows Built For You. The last one was chaotic and amazing. We had 5k people live in the comments, cracking jokes and sharing love. If you're an @intercom fan, or just Intercom curious, I think you'll enjoy. The next one in live on LinkedIn in two days! inter.com/bfy-jun

It's 526 days since ChatGPT launched and for every single one of them we've been thinking about what the future of Customer Service is in an AI-First world. Here's Episode 2 of Off Script, with @Padday breaking it all down and building it all back up again Enjoy!

Off Script 2 is live! In this episode, @Padday explores this pivotal time in technology, and how AI will transform how we relate to the businesses we frequent. How our expectations for what great service looks like will rise. And what it will take businesses to meet them.

Guess what? The future of Customer Service is now only 1 hour away ... register here - inter.com/bfy-apr

Today is the day! The future of CS is here ... or will be in just under 2 hours. Register here - linkedin.com/events/builtfo…

Welcome to Off Script! In episode 1, @destraynor shares some poignant and emotive ideas to help us understand the great importance of this time in tech, some stories about our internal reaction to the dawn of modern AI, and some frameworks for how you can respond too. Enjoy.

These are real reactions from real customers. And on April 10th, we’ll be letting the whole world in on our little secret. Curious? You should be. Join us LIVE on LinkedIn as we unveil the beginning of a new era in customer service. If the comments from our beta testers are anything to go by, you really shouldn’t miss it! Watching is easy, no registration required. Simply click "Attend" at inter.com/bfy-apr and you’ll be notified when we’re live 🔴

Put April 10th in your diary to hear first hand about the next wave of innovation from @Intercom. Sign up here inter.com/bfy-apr

15 minutes to see the future of Customer Service? That's a fair swap. We're going live with some BIG news about our latest AI breakthrough on April 10th over on LinkedIn. You could watch it later–but you’ll miss out on the live AMA with our leadership team in the comments 👀 Watching is easy, no registration required. Simply click "Attend" here inter.com/bfy-apr and you’ll be notified when we’re live 🔴

@miguelFLG13 @intercom Hi @miguelFLG13, Declan Ivory, VP of Customer Support at Intercom here. I am disappointed that we have not provided the support experience that you expected. I will look into what has happened here and we will respond in your Intercom conversation.

Check out my latest article: The New Economics of Customer Service in the Age of AI linkedin.com/pulse/new-econ… via @LinkedIn

Check out my latest article: Implementing an AI driven Customer Service strategy - some lessons learnt linkedin.com/pulse/implemen… via @LinkedIn

New One Drops: Are you ready to dive into the future of customer service? 🚀 Join me as I unpack the mind-blowing insights shared by guest Declan Ivory @decivory from @intercom on "The Science of CX" podcast hosted by Steve Pappas! 🎙️ Get ready to be inspired! #CX #AI