Deck of Scarlet

@_Cheevy @Scentbird 💯 💓

@Scentbird one of the best subscriptions I have

@xTRiGGERD0P3 Thanks for following up! Checking your cancellation request, it came in when the package was already shipped. We sent a recommendation for a refund via email in this case.

@deckofscarlet Akeila.benson@gmail.com

This company is terrible. Do not ever use @deckofscarlet

@xTRiGGERD0P3 We would still like to look into your request for a refund 🙂

@deckofscarlet You’ve already told me no. So I’m just spreading the word not to use this horrible company for anything!!!!

@xTRiGGERD0P3 Can you share your email address?

@deckofscarlet Refund my money for that crappy site that I DO NOT USE !!

@MaddelenaC Hi Maddalena, we see that you emailed about this and your request is in progress. Let's continue the conversation via email where we can accommodate your request and send a thorough reply. Thank you!

@deckofscarlet @deckofscarlet I never got a reply to this and my most recent palette is “lost in shipping” This is 4 palettes I have not received after paying for them. I have emailed about My most recent today! Please cancel my subscription- it’s clearly too much trouble to get to the UK

@deckofscarlet this month I needed to pay a £13.35 ($17.18) on customs charge. I’ve never had to pay this before... is this right? This is on top of the subscription cost

@MaddelenaC Hi Maddalena, followed up by email!

@deckofscarlet please see my emails re: another missing palette shipped to UK

@laurajhaynes27 Hi Laura, we are sorry to hear that the palette has been damaged! Sometimes, the attached file is not reflected or missing as an attachment. Could you please reply to our email? That would be great! ❤️

@marinavictoria Hi Marina, are you sure you didn't check us out? 😉

@rubywllms Hello Ruby, Please send us an email at support@deckofscarlet.com. We'll be happy to help.

@hannahM19297581 Hi Hannah, we are sorry you haven't heard back from us. The last email is from July 16th. Please send your request again, we will be happy to assist.

@deckofscarlet been emailing customer support for a month-no replies and my first order still not arrived. Shame, bad customer service has ruined a service I thought I would have liked #pleasereply #badcustomerservice #ignorescustomers #ipaidsowhereismyorder

@MaddelenaC Hi! So sorry about that, our response time has been extended to 72 hours due to higher volume of emails. We sent you a reply, please check your inbox.😘

@deckofscarlet is anyone checking emails ... I am having some issues and would like some help please x

@UnsweetM 😘

Swatch of #palette18 of @deckofscarlet I’m in love with the formula of their products. They are so gorgeous and soft. Shades are in order from my wrist up: Wild heart, Sunrise, Aura, Terra, First Light, Trailblazer… instagram.com/p/CDPOALMJZHO/…

@viktoria_f_e_k Hi! Please reach out to us at support@deckofscarlet.com 😘

@deckofscarlet Hi, I have changed my payment to paypal a few days ago, yet I still got emails saying that payment could not be processed. My linked bank account has money in it, so that’s not an issue. What could it be?

❤️ Rouge Rebel Kit. #IAMSCARLET #DeckofScarlet

@Hope06997963 @mommadontretail Hello Hope, your refund should be reflected shortly.

@Hope06997963 Hi Hope, sorry for the late reply! We are a little behind on the emails due to their high volume. In these times, we are doing our very best to provide the best assistance. I see we have processed a full refund in your account.

@pastelcinnomon1 Hi! Please send us an email at support@deckofscarlet.com, we'll assist you right away!

@deckofscarlet i am having trouble unsubscribing and my info was stolen please help me

@KateP_83 Hi Kate, we feature previous editions in between the core palettes. A preview email is sent to all the subscribers with a sneak peek of the next shipment. If you have any other questions, please feel free to email us at support@deckofscarlet.com

@deckofscarlet why are you sending old palettes out to subscribers who already have them?

@wooduslas Hi! Please email us at support@deckofscarlet.com. Thanks!

@deckofscarlet cancel my subscription