Democracy Plus

📢 Our last panelist, Besnik Vasolli from #KDWV in Kosovo, highlighted key business challenges: lack of institutional coordination causes delays and confusion, while frequent legal changes create uncertainty. He stressed the need for predictability and better business inclusion.

📢 Olimpija Zaevska from Elson Solutions, #NorthMacedonia, said governments have the tools but must update systems with a user-friendly, private sector-focused approach. E-services have improved, but clarity and usability still need work.

🗣️ Our panelist, Enio Jaço from Creative Business Solutions, #Albania, shared key business perspectives on public service reform and highlighted how administrative burdens are holding back entrepreneurship and investment in his country. #RegionalConference #AdministrativeBurden

José Diaz, Senior Policy Advisor at @OECD_Sigma, presented key findings from the latest SIGMA report. Kosovo has made notable progress—especially in reducing administrative burden.

📢 Enabling Growth panel dives into how smarter, simpler public services can unlock business potential in the #WB. From cutting red tape to boosting transparency—what do businesses need to thrive? #BusinessEnabling #PublicServiceReform #Digitalisation #AdministrativeBurden

👥 Panel III: Civil society leading the way in inclusive service design! Focus on women & vulnerable groups in shaping public services that work for all. #InclusionMatters #CivilSociety #AdministrativeBurden #Digitalisation #PowerOfParticipation

📌 Gordana Dimitrovska, National Coordinator for OGP, North Macedonia, shared key insights on advancing open governance and regional cooperation to improve public service delivery. A strong voice for smarter, citizen-focused reforms. #CivilServantsShapingRegionalSolutions

🌍 Jelisaveta Tasev from ReSPA highlights key regional challenges, but also notes positive momentum: public service reform is most advanced in this area and developing at its fastest pace, aiming to enhance service delivery. #PublicServiceReform #WesternBalkans

🖊️ Sabahudin Suljević, expert adviser for public administration in Bosnia and Herzegovina shared practices on digital signatures for citizens & access to local services. A recent pilot project shows that public administration is not an abstract concept it directly impacts lives.

💡 Lidija Ljumović from the Government of Montenegro highlights key aspects of the reform process and alignment on digitalisation—sharing that Montenegro has adopted strategic goals for the full digitalisation of society. #DigitalTransformation #Governance #Montenegro

📊 Kushtrim Canolli from the Strategic Planning Office, Office of the Prime Minister, shared key achievements of the #ABR process, highlighting concrete progress—also confirmed by international reports such as those from the EU and SIGMA.

🌍 Live now: Civil servants from 🇲🇰 🇧🇦 🇲🇪 🇽🇰 team up in Panel II! Regional collaboration for better services & cutting red tape. Ideas on shared platforms & reducing #AdministrativeBurden across borders. #Digitalization #ServiceDelivery #WesternBalkans #PowerOfParticipation

📢 Albana Rexha from D+ emphasized D+’s strong support for the #ABR Programme, working closely with the SPO as the process coordinator. D+ analyzed 46 services and provided 80 recommendations to institutions. She stressed: simplify first, don't just digitalize bureaucracy.

🧩 Panel 1 discussion: Strengthening cooperation between government and civil society in delivering public services, advancing digitalisation, and promoting accountability. Panelists are also highlighting effective monitoring frameworks and sharing real stories from the ground.

📣 Ms. Laura Fallavollita, EU Office: "Honored to have welcomed the representative from the EU Office in Kosovo, Laura Fallavollita. Reducing the administrative burden is key to making public services more efficient, inclusive, and citizen-centered."

🗨 Christian Böttcher, Head of Media, Press & Comms, German Embassy in Kosovo "Highly valued the work of civil society and the partnership with institutions, especially the SPO, in advancing citizen-centered reforms. Public services must be designed with and for the people."

🗣️ Lulezon Jagxhiu, Adviser to the PM for IT: “Service delivery reform is deep and fundamental. Digitalisation—through e-ID, digital watch, and e-signature—is a key pillar. It’s not just about what we deliver, but how. Citizens are at the center.”

🎙️ Happening now: The regional conference “The Power of Participation” in Prishtina! Gov’t & civil society reps from across the Western Balkans are gathering to discuss better services through engagement. #PowerOfParticipation #AdministrativeBurden #GoodGovernance

📺 Join us today, June 25, 2025, from 09:30 AM for the live broadcast of the regional conference “The Power of Participation: Reducing Administrative Burdens through Citizen and Business Engagement in the Western Balkans.” 📲 Live: facebook.com/democracyplus

🔹 Panel IV: Towards Economic Growth: Business Perspectives on Public Service Reform in the WB 👥 Jose Diaz (SIGMA), @eniojaco (Creative Business Solutions, 🇦🇱), @bvasolli (KDWW), @OZaevska (Elson Solutions, 🇲🇰) 🎙 Moderator: @krasniqi_al (D+)